ServiceNow CIS-SAM Online Practice Questions and Exam Preparation

ServiceNow CIS-SAM Online Questions & Answers

• Question 101:

  A Software Product can only have a single license metric type associated to it.

  A. True
  B. False
  B. False

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  Explanation/Reference:

  Reference: https://docs.servicenow.com/bundle/london-software-asset- management/page/product/software- assetmanagement2/concept/c_SAMLicenseMetrics.html

• Question 102:

  The license metric attributes related list contains metric values set in software entitlements, and is used for reconciliation (metric group, license metric, and software model combination).

  A. True
  B. False
  A. True

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  Explanation/Reference:

  License metrics are set in software entitlements and are used for reconciliation (metric group, license metric, and software model combination).

  Each metric group has a set of license metrics that are specific to the publisher.

  Reference: https://docs.servicenow.com/bundle/orlando-software-asset- management/page/product/software-asset-management2/concept/c_SAMLicenseMetrics.html

• Question 103:

  Software reclamation is integrated with which of the following to automate the process of uninstalling software from devices and reclaiming those software rights?

  A. Integrated Risk Management
  B. HR Management
  C. Client Software Distribution
  D. Incident Management
  C. Client Software Distribution

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  Explanation/Reference:

  For Software Asset Management, ServiceNow's Client Software Distribution (CSD) product facilitates software removal without user interaction. Using Microsoft System Center Configuration Manager (SCCM), a scheduled job revokes unentitled software and reclaims license rights. Utilizing this capability does not require that SCCM install the software to be removed.

• Question 104:

  HOTSPOT

  Match the type of result levels with the corresponding definition.

  Hot Area:

  

  

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  Explanation/Reference:

  Reference: https://docs.servicenow.com/bundle/orlando-software-asset-management/page/product/software-asset-management2/concept/c_SAMReconciliation.html

• Question 105:

  When receiving an order, which data point is mandatory?

  A. Serial Number
  B. Assigned To
  C. Cost
  D. Asset Tag
  E. License key
  D. Asset Tag

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  Explanation/Reference:

  Receive purchase orders: When receiving software entitlements, the asset tag, serial number, and license keys can be updated directly from the receiving popup.

  Asset Tag is a required field. If the organization does not have asset tag software, consider having the purchasing product automatically generate a unique asset tag number.

• Question 106:

  When a Software Installation record is created, ServiceNow attempts to match the installation to a:

  A. Software Entitlement
  B. Software Model
  C. Software Discovery Model
  D. Application Model
  C. Software Discovery Model

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  Explanation/Reference:

  Reference: https://support.servicenow.com/kb?id=kb_article_viewandsysparm_article=KB0859817

• Question 107:

  What are three ways to get software asset data into ServiceNow?

  A. Clone, Background Script, Discovery
  B. Import Data, Plugin, Clone
  C. Discovery, Import Data, Manual
  D. Plugin, Background Script, Manual
  C. Discovery, Import Data, Manual

• Question 108:

  When are discovery models created?

  A. They are manually created
  B. They are automatically created during discovery
  C. When SAM Plugin is enabled
  D. They are automatically created during reconciliation
  E. They are automatically created during normalization.
  B. They are automatically created during discovery

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  Explanation/Reference:

  From Software Discovery in SAM Fundamentals:

  As part of the discovery process, software installations are matched with a software discovery model using the primary key from the Software Installation [cmdb_sam_sw_install] table. If a software discovery model is not found that matches the primary key, a new software discovery model is automatically created.

• Question 109:

  Which of the following are valid on import errors (vs. after import) when using the automated entitlement import feature? (Choose three.)

  A. Purchased rights should be greater than 0
  B. The end date must be greater than the start date
  C. Publisher Part Number and Software Model not found
  D. Duplicate entry
  E. Publisher Part Number already exists
  A. Purchased rights should be greater than 0
  C. Publisher Part Number and Software Model not found
  D. Duplicate entry

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  Explanation/Reference:

• Question 110:

  Once you are ready to retire software in ServiceNow, what is the critical first step in the retirement process?

  A. Manually set Allocations available on the entitlement to Zero (0)
  B. Expire identified active software entitlements
  C. Run the Software Model Lifecycle Report
  D. Revoke all current allocations
  E. Recover the identified software entitlements
  B. Expire identified active software entitlements

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  Explanation/Reference:

  From SAM Pro (Software Retirement): Once you have your EOL planning complete and you are ready to retire the software in ServiceNow, it is critical to expire the identified active software entitlements first, to ensure additional license rights cannot be allocated.