ServiceNow CIS-Software Asset Management CIS-SAM Questions & Answers

• Question 101:

  When receiving software related to a purchase order in ServiceNow, which data point is mandatory?

  A. Serial Number

  B. Assigned To

  C. Cost

  D. License key

  E. Asset Tag

  Correct Answer: A

  Reference: https://docs.servicenow.com/bundle/paris-it-asset-management/page/product/asset-management/concept/c_ManagingAssets.html

• Question 102:

  Which of the following are true of plugins? (Choose two.)

  A. Plugins can be disabled or deactivated when no longer in use.

  B. Plugins can be activated by default in the base ServiceNow system.

  C. When a plugin is active you cannot hide its functionality.

  D. Plugins are stand-alone and do not depend on other plugins being activated.

  E. Plugins are software components that provide specific features and functionalities.

  Correct Answer: BE

  Reference: https://docs.servicenow.com/bundle/paris-platform-administration/page/administer/plugins/concept/c_ServiceNowPlugins.html

• Question 103:

  How are the Software Asset Management Professional Plugins activated?

  A. They are requested from and activated by an admin user

  B. They are activated by the sam_developer user

  C. They are activated by the sam_admin user

  D. They are requested from and activated by ServiceNow support

  E. They are activated by default in the base ServiceNow system

  Correct Answer: A

  Reference: https://docs.servicenow.com/bundle/rome-it-asset-management/page/product/software-asset-management2/task/t_RequSoftwareAssetMgmt.html

• Question 104:

  When receiving an order, which data point is mandatory?

  A. Assigned To

  B. Cost

  C. Asset Tag

  D. Serial Number

  Correct Answer: C

  Reference: https://docs.servicenow.com/bundle/orlando-it-service-management/page/product/procurement/task/t_ReceiveAnAsset.html

• Question 105:

  Coalesce can only use a single field to uniquely identify a record.

  A. True

  B. False

  Correct Answer: A

  Reference: https://docs.servicenow.com/bundle/orlando-software-asset-management/page/product/software-asset-management2/task/t_AddAClientAccessRec.html

• Question 106:

  Client access is the right to use for a specific amount of time.

  A. True

  B. False

  Correct Answer: A

  Reference: https://docs.servicenow.com/bundle/orlando-software-asset-management/page/product/software-asset-management2/task/t_AddAClientAccessRec.html

• Question 107:

  Creation of a template can help facilitate future data imports and be reused to import and transform data.

  A. True

  B. False

  Correct Answer: B

• Question 108:

  Which discovery sources are recommended by ServiceNow to populate ServiceNow software installation table? (Choose two.)

  A. ServiceNow Service Mapping

  B. HP UCMDB

  C. Microsoft SCCM

  D. ServiceNow Discovery

  E. ServiceNow Orchestration

  Correct Answer: AD

  Reference: https://docs.servicenow.com/bundle/orlando-it-operations-management/page/product/discovery/task/t_ChangeTheDiscoverySourceName.html

• Question 109:

  Within Software Asset Management there are many key terms to understand, what is the best definition for Normalization?

  A. One or more use rights assigned to a specific device or user

  B. Classification of the acquired software

  C. The process of standardizing discovered software installation to defined norms

  D. The process of producing a compliance position by comparing the number of software rights acquired against the normalized software inventory

  E. Software license details that define use rights

  Correct Answer: C

  Reference: https://quizlet.com/364933470/sam-servicenow-test-flash-cards/

• Question 110:

  Which of the following data elements are key to an effective Software Asset Management practice within ServiceNow? (Choose four.)

  A. Software allocations

  B. Software models

  C. Foundation data

  D. Software contracts

  E. Software entitlements

  Correct Answer: ABCE