ServiceNow CIS-SAM Online Practice Questions and Exam Preparation

ServiceNow CIS-SAM Online Questions & Answers

• Question 71:

  Which of the following is set in a software entitlement and used during reconciliation to determine your compliance position?

  A. Reconciliation rule
  B. Compliancy rule
  C. Baseline KPI
  D. License metric
  E. License allocation
  D. License metric

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  Explanation/Reference:

  Software license metrics are used for reconciliation to determine your compliance position. License metrics can be defined for users, devices, processors, and cores. What license metrics are available is based on the metric group. Metric groups are either common or tied to a specific software publisher.

• Question 72:

  The baseline sam_admin role contains the additional roles of: sam_user, asset, and procurement_user, and which of the following? (Choose two.)

  A. itil
  B. sam_developer
  C. contract_manager
  D. model_manager
  E. entitlement_manager
  C. contract_manager

• Question 73:

  Which stage of the software asset lifecycle includes all of the following steps?

  1.

  Discovering software in the environment

  2.

  Normalizing installed software to standards

  3.

  Reconciling entitlements to discovered software

  4.

  Remediating detected variances

  A. Sunset
  B. Manage
  C. Support
  D. Source
  E. Plan
  B. Manage

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  Explanation/Reference:

  Manage - Primary activities in Manage include discovering software in the environment, normalizing installed software to standard, reconciling entitlements to discovered software and remediating detected variances. From page 15 in the text book included in the SN SAM Pro course.

• Question 74:

  How are the Software Asset Management Professional Plugins activated?

  A. They are requested from and activated by an admin user
  B. They are activated by the sam_developer user
  C. They are activated by the sam_admin user
  D. They are requested from and activated by ServiceNow support
  E. They are activated by default in the base ServiceNow system
  D. They are requested from and activated by ServiceNow support

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  Explanation/Reference:

  From SAM Product Overview (SAM Plugins) module in SAM Fundamentals:

  To utilize SAM these plugins are available for activation:

  Activate all Software Asset Management Professional plugins including Software Asset Workspace*

  Software Asset Management Professional for Microsoft*

  Software Asset Management Professional for Oracle*

  Software Asset Management Professional for VMware*

  Software Asset Management Professional for IBM*

  Software Asset Management Professional for Citrix*

  Software Asset Management Professional for Adobe*

  Software Asset Management Professional for SAP*

  Service Graph Connector for Microsoft SCCM*

  Normalization Data Services Client

  Normalization Data Services Configuration

  Performance Analytics for Software Asset Management

  All plugins identified above must be activated by ServiceNow.

• Question 75:

  On the License Workbench, which of the following is defined as the "Estimated cost of remediating non-compliance"?

  A. Software spend
  B. Reconciliation cost
  C. True-down cost
  D. Over-licensed cost
  E. True-up cost
  E. True-up cost

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  Explanation/Reference:

  True-up Cost - Estimated cost of remediating non-compliance

• Question 76:

  An allocation is automatically created in which of the following scenarios? (Choose two.)

  A. After receiving the rights for software from a purchase order
  B. After a Create allocation remediation option has been taken
  C. After reconciliation runs and identifies that rights are `Not allocated in use'
  D. When a software installation is discovered
  E. After successfully sourcing a request via an existing entitlement
  C. After reconciliation runs and identifies that rights are `Not allocated in use'
  E. After successfully sourcing a request via an existing entitlement

• Question 77:

  Additional Software Model Lifecycles phases can be added as.

  A. Options
  B. Items
  C. Choices
  D. Selections
  A. Options

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  Explanation/Reference:

  Reference: https://docs.servicenow.com/bundle/madrid-software-asset- management/page/product/software-asset-management2/task/t_AddASoftwareModel.html

• Question 78:

  Which of the following are true of plugins? (Choose two.)

  A. Plugins can be disabled or deactivated when no longer in use.
  B. Plugins can be activated by default in the base ServiceNow system.
  C. When a plugin is active you cannot hide its functionality.
  D. Plugins are stand-alone and do not depend on other plugins being activated.
  E. Plugins are software components that provide specific features and functionalities.
  B. Plugins can be activated by default in the base ServiceNow system.
  E. Plugins are software components that provide specific features and functionalities.

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  Explanation/Reference:

  Plugins are software components that provide specific features and functionalities. Plugins may be enabled in one of the following ways:

  Activated by default in the base ServiceNow system.

  Activated by an admin user (not by default) through the ServiceNow Plugin list.

  Requested from ServiceNow (for plugins with additional licensing requirements).

• Question 79:

  When creating a reportable bar graph view of License Metrics, you can use which of the following options to refine how you view license metric data?

  A. `Group by' or `Stacked by'
  B. `Group by' and `Stacked by'
  C. `Stacked by'
  D. `Group by'
  B. `Group by' and `Stacked by'

• Question 80:

  When specified during an entitlement import, which of the following is matched to data in the Content Service Library and used to create a software model automatically?

  A. Purchage Order (PO)
  B. Software Model
  C. Publisher Part Number (PPN)
  D. Asset Tag
  C. Publisher Part Number (PPN)