ServiceNow CIS-SAM Online Practice Questions and Exam Preparation

ServiceNow CIS-SAM Online Questions & Answers

• Question 121:

  Which of the following remediation options can be performed on an individual user or device basis? (Choose three.)

  A. Remove Unallocated Installs
  B. Remove Unlicensed Installs
  C. Create Allocations
  D. Remove Allocations
  E. Purchase Rights
  C. Create Allocations
  D. Remove Allocations
  E. Purchase Rights

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  Explanation/Reference:

• Question 122:

  Which of the following SAM roles has permission to grant a user the script writing capability?

  A. discover_admin
  B. sam_admin
  C. sam_developer
  D. asset
  C. sam_developer

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  Explanation/Reference:

  Reference: https://docs.servicenow.com/bundle/madrid-software-asset- management/page/product/software-asset-management2/reference/r_SAMRoles.html

• Question 123:

  Which ServiceNow plugin is used by Software Asset Management (SAM) Professional and configured during SAM Professional setup?

  A. Vendor Procurement
  B. Asset Cost Management
  C. Normalization Data Services
  D. Asset Management
  E. ITSM Software Asset Management
  C. Normalization Data Services

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  Explanation/Reference:

  The Normalization Data Services plugin is used by Software Asset Management (SAM) Professional in ServiceNow. It is configured during the SAM Professional setup to normalize software discovery data, ensuring accurate recognition of software titles and versions, which is essential for effective license management and compliance tracking.

• Question 124:

  Publisher information such as general availability and end of life dates will be provided as part of what feature within ServiceNow?

  A. Reconciliation dimensions
  B. License change projection
  C. Software lifecycle content
  D. Normalization suggestions
  C. Software lifecycle content

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  Explanation/Reference:

  https://docs.servicenow.com/bundle/london-software-asset-management/page/product/software-asset-management2/concept/c_SAMContentService.html

• Question 125:

  By default, which ServiceNow role can only view reconciliation results?

  A. sam_reconcile_user
  B. sam_user
  C. sam_viewer
  D. sam_cmdb_user
  E. sam_manager
  B. sam_user

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  Explanation/Reference:

  Users with the sam_admin role can run on-demand reconciliation; users with sam_user role can only view reconciliation results.

• Question 126:

  When reconciliation is run, a list of product results displays the compliance status of software versions and editions with respect to discovery and entitlements.

  A. True
  B. False
  B. False

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  Explanation/Reference:

  When reconciliation is run, a list of reconciliation results is created that shows the compliance status of software products with respect to discovery and entitlements. Users with the sam_user role can view reconciliation results.

• Question 127:

  Maintenance entitlements can be associated with what types of entitlements (for non- Microsoft publishers)? (Choose three.)

  A. Upgrade
  B. Perpetual
  C. Perpetual + Subscription
  D. Perpetual + Maintenance
  E. Subscription
  A. Upgrade
  B. Perpetual
  D. Perpetual + Maintenance

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  Explanation/Reference:

• Question 128:

  Within the `Run Reconciliation' process, how can the reconciliation be grouped?

  A. Country, Department, Corporation, Location, Account
  B. Country, Department, Company, Region, Cost Center
  C. Country, Business Unit, Corporation, Location, Account
  D. Country, Business Unit, Company, Region, Cost Center
  D. Country, Business Unit, Company, Region, Cost Center

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  Explanation/Reference:

  In the ‘Run Reconciliation

• Question 129:

  By default, when is a product result generated for a licensable product after reconciliation?

  A. Always, even if there are no software models defined for the product
  B. Never
  C. Only when there are software entitlements defined for the product
  D. Whenever there is at least one software model defined for the product
  E. Only when related entitlements have a cost identified
  A. Always, even if there are no software models defined for the product

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  Explanation/Reference:

  software product result for a licensable product is generated after reconciliation even if there are no software models defined for the product. A software model results record is only created when a software model or entitlement exists for the product.

• Question 130:

  To run an on-demand reconciliation, which module would you navigate to?

  A. Software Asset > Discovery > Run Reconciliation
  B. Software Asset > Reconciliation > Run Reconciliation
  C. Software Asset > Discovery > License Workbench
  D. Software Asset > Reconciliation > License Workbench
  E. Software Asset > Reconciliation > Run License Position Report
  F. Software Asset > Discovery > Run License Position Report
  B. Software Asset > Reconciliation > Run Reconciliation

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  Explanation/Reference:

  To initiate an on-demand reconciliation in ServiceNow's Software Asset Management (SAM) module, you navigate to Software Asset > Reconciliation > Run Reconciliation. This module allows users to run reconciliation processes manually, helping to update and verify license compliance and usage data on demand.