ServiceNow CIS-SAM Online Practice Questions and Exam Preparation

ServiceNow CIS-SAM Online Questions & Answers

• Question 11:

  Within the Capability Blueprint there are 4 tiers identified. Which tier is identified as Tier 1?

  A. Strategic Conformance
  B. Operational Integration
  C. Trustworthy Data
  D. Practical Management
  C. Trustworthy Data

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  Explanation/Reference:

  Reference: https://www.evergreensys.com/sampro-2019

• Question 12:

  Once downgrade rights have been populated in the Downgrade Rights table, can they be deleted?

  A. Yes, they can once accepted
  B. They can be deleted or deactivated
  C. They cannot until all associated allocations have been removed
  D. No, they cannot
  D. No, they cannot

• Question 13:

  Which of the following elements are included in Operational Integration of a SAM practice? (Choose three.)

  A. Software Retirement
  B. Software License Contracts
  C. Software Sourcing
  D. License Change Projection
  E. Software Entitlements
  F. Software Allocations
  G. Software Model Lifecycle
  B. Software License Contracts
  C. Software Sourcing
  D. License Change Projection

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  Explanation/Reference:

• Question 14:

  When are discovery models created?

  A. They are manually created
  B. They are automatically created during discovery
  C. When SAM Plugin is enabled
  D. They are automatically created during reconciliation
  E. They are automatically created during normalization.
  B. They are automatically created during discovery

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  Explanation/Reference:

  From Software Discovery in SAM Fundamentals:

  As part of the discovery process, software installations are matched with a software discovery model using the primary key from the Software Installation [cmdb_sam_sw_install] table. If a software discovery model is not found that matches

  the primary key, a new software discovery model is automatically created.

• Question 15:

  In order to write to the reconciliation results, a user would need the following role in ServiceNow: sam_reconcile_user

  A. True
  B. False
  B. False

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  Explanation/Reference:

  Reference: https://docs.servicenow.com/bundle/london-software-asset- management/page/product/software- asset-management2/reference/r_SAMRoles.html

• Question 16:

  License metrics can be defined for which of the following? (Choose four.)

  A. Publishers
  B. Users
  C. Cores
  D. Devices
  E. Metric Types
  F. Operating Systems
  G. Processors
  B. Users
  C. Cores
  D. Devices
  G. Processors

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  Explanation/Reference:

  Six common license metrics:

  -

  Per Core: licenses cores on a physical server or virtual machine (CPU core count)

  -

  Per Device: licenses a device for a number of installations of software

  -

  Per Named Device: licenses a specific device for a number of installations of software

  -

  Per User: licenses a user for a number of installations of software

  -

  Per Named User: licenses a specific user for a number of installations of software

  -

  Per Processor (CPU count): licenses processors on either a physical server or virtual machine

• Question 17:

  How are Microsoft Office 365 reserved licenses handled after true-up?

  A. They are automatically converted into regular licenses
  B. They are automatically disabled until additional licenses are purchased
  C. They are automatically deleted and must be re-reserved
  D. They are automatically removed from true-up calculations and billed separately
  A. They are automatically converted into regular licenses

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  Explanation/Reference:

  Manage Microsoft Office 365 reserved licenses to accurately calculate annual true-up cost.

  Create reserve entitlements from existing Microsoft Office 365 subscription entitlements to add licenses to your subscription. The total cost of the reserved entitlement is included in the calculations for true-up cost and total spend on the

  product.

  Pay for the new licenses during your true-up process; after true-up, the reserved licenses are automatically converted into regular licenses.

• Question 18:

  What is used to determine if installations are a part of a suite only when the suite parent is not discovered on a device?

  A. inference percent
  B. product results
  C. software model
  D. model bundles
  A. inference percent

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  Explanation/Reference:

  Reference: https://docs.servicenow.com/bundle/orlando-it-service-management/page/product/software-assetmanagement2/task/t_CreateAndManageSWSuiteSAMF.html

• Question 19:

  The license metric field is by default, displayed on which record form within ServiceNow?

  A. Software Model
  B. Software Allocations
  C. Software Entitlement
  D. Software Types
  A. Software Model

• Question 20:

  If a user requests three items from the software catalog at the same time, how many individual requests are created?

  A. None; task records are created
  B. 1
  C. 3
  D. 1 for each publisher
  E. 1 for each product type
  B. 1

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  Explanation/Reference:

  Requests group all the items requested and associated records together in a single location. The structure of a software request includes: The items that were requested.