ServiceNow CIS-SAM Online Practice Questions and Exam Preparation

ServiceNow CIS-SAM Online Questions & Answers

• Question 1:

  During contract negotiations, what report could you run to gain visibility to products nearing end-of support?

  A. Software Contract Lifecycle Report
  B. Software Model Lifecycle Report
  C. Software Licenses Report
  D. Software Support Report
  B. Software Model Lifecycle Report

• Question 2:

  Software usage data can be imported utilizing:

  A. Transform Map
  B. Other Third Party Sources
  C. System Center Configuration Manager (SCCM)
  D. Manually
  C. System Center Configuration Manager (SCCM)

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  explanation:

  Explanation/Reference:

  Reference: https://docs.servicenow.com/bundle/orlando-software-asset-management/page/product/software-asset-management2/task/t_ViewSoftwareUsage.html

• Question 3:

  When reconciliation is run, a list of product results displays the compliance status of software versions and editions with respect to discovery and entitlements.

  A. True
  B. False
  B. False

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  explanation:

  Explanation/Reference:

  When reconciliation is run, a list of reconciliation results is created that shows the compliance status of software products with respect to discovery and entitlements. Users with the sam_user role can view reconciliation results.

• Question 4:

  What product must you procure a separate license for in order to utilize Workflow and Client Software Distribution (CSD) to automatically install software on devices.

  A. ITSM
  B. Asset Management
  C. Orchestration
  D. Discovery
  E. Deployment management
  C. Orchestration

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  explanation:

  Explanation/Reference:

  Full use of CSD requires the Orchestration

• Question 5:

  Which SAM role must be a trained ServiceNow administrator?

  A. sam_admin
  B. sam_developer
  C. discover_admin
  D. entitlement_manager
  E. model_manager
  B. sam_developer

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  explanation:

  Explanation/Reference:

  Writes scripts on the platform, comparable to the script-writing privileges granted to a sys_admin. Users with this role must be trained ServiceNow administrators.

• Question 6:

  If a customer does not like the way reconciliation runs or calculates compliance, it is okay to modify the scripts includes, business rules and other logic to accommodate the business requirement.

  A. True
  B. False
  B. False

• Question 7:

  Which statements are true in regards to ServiceNow's Client Software Distribution (CSD) functionality? (Choose two.)

  A. Removes software daily utilizing a scheduled job.
  B. ServiceNow does not have Client Software Distribution.
  C. The first stage in the CSD process flow is configuration.
  D. CSD can automatically distribute and reclaim software without a license for Orchestration.
  A. Removes software daily utilizing a scheduled job.
  C. The first stage in the CSD process flow is configuration.

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  explanation:

  Explanation/Reference:

• Question 8:

  Any product that accurately discovers software installations on computers in an environment can be used as the source for a Software Installation data.

  A. True
  B. False
  B. False

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  explanation:

  Explanation/Reference:

  Reference: https://docs.servicenow.com/bundle/orlando-it-operations-management/page/product/discovery/concept/c_DiscoSWAssetMgmtTableSchema.html

• Question 9:

  By default, when is a product result generated for a licensable product after reconciliation?

  A. Always, even if there are no software models defined for the product
  B. Never
  C. Only when there are software entitlements defined for the product
  D. Whenever there is at least one software model defined for the product
  E. Only when related entitlements have a cost identified
  A. Always, even if there are no software models defined for the product

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  explanation:

  Explanation/Reference:

  software product result for a licensable product is generated after reconciliation even if there are no software models defined for the product. A software model results record is only created when a software model or entitlement exists for the product.

• Question 10:

  Which of the following are NOT features of the Publisher workbench navigation tree? (Choose two.)

  A. Expand and collapse tree links
  B. List of all publishers
  C. Software model compliance icons
  D. Filter products
  E. Compliance toggle switch
  F. List of all publishers out of compliance
  B. List of all publishers
  F. List of all publishers out of compliance

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  explanation:

  Explanation/Reference:

  Reference: https://docs.servicenow.com/bundle/orlando-software-asset-management/page/product/software-asset-management2/concept/sam-license-workbench.html