ServiceNow CIS-SAM Online Practice Questions and Exam Preparation

ServiceNow CIS-SAM Online Questions & Answers

• Question 1:

  If a value from an import does not exist in ServiceNow and the import should not create a new record, which option should be selected?

  A. Reject
  B. Create
  C. Delete
  D. Ignore
  A. Reject

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  Explanation/Reference:

  create: Create a new choice or record in the reference table.

  ignore: Ignore the new value from the source table.

  reject: Skip the entire row (record) containing the new value and continue to the next row.

• Question 2:

  In addition to creating a new purchase order for software licenses, additional remediation options are available in Software Model results to: (Choose two.)

  A. Remove Unallocated Installs
  B. Remove Duplicate Allocations
  C. Remove Unlicensed Installs
  D. Remove Blacklisted Installs
  A. Remove Unallocated Installs
  C. Remove Unlicensed Installs

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  Explanation/Reference:

  In addition to creating a purchase order for new software licenses, additional remediation options are available in software model results. Use the results to automatically create and remove allocations, remove unallocated installs, and remove unlicensed installs.

• Question 3:

  When reconciliation is run, what information does the software product results display?

  A. Results for all products and installations associated to the publisher
  B. Results for each license metric associated to the software model
  C. Results for all models and installations associated to the product
  D. Results for all license metrics related to the software model
  C. Results for all models and installations associated to the product

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  Explanation/Reference:

  Software Product - Results for all models and installations associated to the product.

• Question 4:

  A user is notified their software install has been flagged for reclamation. The user declines approval. What is the next step in the workflow?

  A. Nothing; the workflow stops.
  B. The user's manager must approve or decline the reclamation.
  C. The reclamation candidate is removed from the candidate list.
  D. The software is reclaimed since it was not in use the notification was only informational.
  E. A justification is requested and submitted to Change Management for approval.
  B. The user's manager must approve or decline the reclamation.

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  Explanation/Reference:

• Question 5:

  The Software Asset Management Content Service is automatically enabled and cannot be opted out.

  A. True
  B. False
  B. False

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  Explanation/Reference:

  Content Data Services: provides continual software recognition improvement based on your Discovery data. By default, you are opted out, you only receive normalization service updates from other sources. When opted in, you can exclude specific software Discovery models from being provided to ServiceNow by checking the ‘Exclude from content service

• Question 6:

  You have a contract that is getting ready to expire. What options do you have for handling this contract and remaining compliant? (Choose three.)

  A. Reject
  B. Extend
  C. Cancel
  D. Activate
  E. Delete
  F. Renew
  B. Extend
  C. Cancel
  F. Renew

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  Explanation/Reference:

  Extend, Cancel, Renew: https://docs.servicenow.com/bundle/vancouver-it-asset-management/page/product/contract-management/concept/c_ContractLifeCycle.html

• Question 7:

  Select the field attribute that indicates whether this product result is from the most recent reconciliation run.

  A. Current
  B. Last
  C. Active
  D. Latest
  A. Current

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  Explanation/Reference:

  In the context of software asset management reconciliation, the "Current" attribute is commonly used to mark records or results as being from the most recent reconciliation run.

• Question 8:

  Creation of a template can help facilitate future data imports and be reused to import and transform data.

  A. True
  B. False
  A. True

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  Explanation/Reference:

  SAM Professional Fundamentals course, Trustworthy Data, Importing Software Data Using System Import Sets, Import Data: Create Or Update?: Create a template

  You can take steps to facilitate future data imports if you plan to import regularly. One of the easiest methods is to set up a spreadsheet or comma-separated value (CSV) template for the data you wish to import. Define the columns in the table view to export and set a filter to export a smaller subset of data. Because the data structure is the same for every import, you can reuse the import set table and transform it. Furthermore, your System Administrator can set up a scheduled import to occur regularly.

• Question 9:

  HOTSPOT

  Match terms with the definitions related to Strategic Conformance:

  Hot Area:

  

  

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  Explanation/Reference:

  Reference: https://docs.servicenow.com/bundle/london-software-asset-management/page/product/software-asset-management2/task/t_AddASoftwareEntitlement.html

• Question 10:

  You can view IBM, Microsoft, Oracle and VMware license metrics as part of ServiceNow standard baseline configuration features.

  A. True
  B. False
  B. False

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  Explanation/Reference:

  Reference: https://docs.servicenow.com/bundle/orlando-software-asset- management/page/product/software-asset-management2/concept/sam-publisher-packs.html