ServiceNow CIS-Software Asset Management CIS-SAM Questions & Answers

• Question 1:

  Software Asset Management (SAM) Professional reports can be delivered in which formats? (Choose three.)

  A. PowerPoint

  B. PDF

  C. CSV

  D. XLS

  Correct Answer: ABC

• Question 2:

  Performance Analytics allows users to: (Choose three.)

  A. Track usage of a particular software.

  B. Assess publisher compliance over a period of time.

  C. Configure software reclamation.

  D. View trends of software license allocations.

  Correct Answer: ABD

  Reference: https://docs.servicenow.com/bundle/orlando-performance-analytics-and-reporting/page/use/performance-analytics/concept/c_PerformanceAnalytics.html

• Question 3:

  What role must be granted in order to create new reports that could be viewed by other people?

  A. Report Creator [Report_Creator]

  B. Report Publisher [report_publisher]

  C. ITIL [itil]

  D. Global Report User [report_global]

  Correct Answer: D

  Reference: https://docs.servicenow.com/bundle/rome-now-intelligence/page/use/reporting/task/t_ShareASetting.html

• Question 4:

  Which of the following features enables organizations to easily upgrade a standard version of their software to an enterprise version?

  A. Software Entitlement

  B. Software Edition

  C. Software Assurance

  D. Software Allocation

  Correct Answer: D

• Question 5:

  A user is notified their software install has been flagged for reclamation. The user declines approval.

  What is the next step in the workflow?

  A. Nothing happens.

  B. The user's manager must approve or decline the reclamation.

  C. The reclamation candidate is removed from the candidate list.

  D. The software is reclaimed since it was not in use.

  Correct Answer: B

  Reference: https://docs.servicenow.com/bundle/orlando-software-asset-management/page/product/software-asset-management2/concept/c_SAMOptimization.html

• Question 6:

  Publisher information such as general availability and end-of-life dates will be provided as part of what feature within ServiceNow?

  A. License change projection

  B. Software model lifecycle

  C. Publisher packs

  D. Normalization suggestions

  E. Reconciliation dimensions

  Correct Answer: B

  Reference: https://docs.servicenow.com/bundle/london-software-asset-management/page/product/software-asset-management2/concept/c_SAMContentService.html

• Question 7:

  Once you are ready to retire software in ServiceNow, what is the critical first step in the retirement process?

  A. Manually set Allocations available on the entitlement to Zero (0)

  B. Expire identified active software entitlements

  C. Run the Software Model Lifecycle Report

  D. Revoke all current allocations

  E. Recover the identified software entitlements

  Correct Answer: D

• Question 8:

  During contract negotiations, what report could you run to gain visibility to products nearing end-of support?

  A. Software Contract Lifecycle Report

  B. Software Model Lifecycle Report

  C. Software Licenses Report

  D. Software Support Report

  Correct Answer: B

• Question 9:

  Once a weekly software content update adds lifecycle data to your instance, can it be deleted from the software model?

  A. It can be deleted or deactivated

  B. Yes, it can once accepted

  C. It cannot unless the lifecycle stage is EOL

  D. No, it cannot

  Correct Answer: D

• Question 10:

  Software Model Lifecycles can only be created for an external, publisher defined date.

  A. True

  B. False

  Correct Answer: A

  Reference: https://docs.servicenow.com/bundle/orlando-it-business-management/page/product/application-portfolio-management/concept/lifecycle-data-timeline.html