CIS-SAM Exam Details

  • Exam Code
    :CIS-SAM
  • Exam Name
    :Certified Implementation Specialist - Software Asset Management Professional
  • Certification
    :ServiceNow Certifications
  • Vendor
    :ServiceNow
  • Total Questions
    :140 Q&As
  • Last Updated
    :Jan 16, 2026

ServiceNow CIS-SAM Online Questions & Answers

  • Question 1:

    During contract negotiations, what report could you run to gain visibility to products nearing end-of support?

    A. Software Contract Lifecycle Report
    B. Software Model Lifecycle Report
    C. Software Licenses Report
    D. Software Support Report

  • Question 2:

    Software usage data can be imported utilizing:

    A. Transform Map
    B. Other Third Party Sources
    C. System Center Configuration Manager (SCCM)
    D. Manually

  • Question 3:

    When reconciliation is run, a list of product results displays the compliance status of software versions and editions with respect to discovery and entitlements.

    A. True
    B. False

  • Question 4:

    What product must you procure a separate license for in order to utilize Workflow and Client Software Distribution (CSD) to automatically install software on devices.

    A. ITSM
    B. Asset Management
    C. Orchestration
    D. Discovery
    E. Deployment management

  • Question 5:

    Which SAM role must be a trained ServiceNow administrator?

    A. sam_admin
    B. sam_developer
    C. discover_admin
    D. entitlement_manager
    E. model_manager

  • Question 6:

    If a customer does not like the way reconciliation runs or calculates compliance, it is okay to modify the scripts includes, business rules and other logic to accommodate the business requirement.

    A. True
    B. False

  • Question 7:

    Which statements are true in regards to ServiceNow's Client Software Distribution (CSD) functionality? (Choose two.)

    A. Removes software daily utilizing a scheduled job.
    B. ServiceNow does not have Client Software Distribution.
    C. The first stage in the CSD process flow is configuration.
    D. CSD can automatically distribute and reclaim software without a license for Orchestration.

  • Question 8:

    Any product that accurately discovers software installations on computers in an environment can be used as the source for a Software Installation data.

    A. True
    B. False

  • Question 9:

    By default, when is a product result generated for a licensable product after reconciliation?

    A. Always, even if there are no software models defined for the product
    B. Never
    C. Only when there are software entitlements defined for the product
    D. Whenever there is at least one software model defined for the product
    E. Only when related entitlements have a cost identified

  • Question 10:

    Which of the following are NOT features of the Publisher workbench navigation tree? (Choose two.)

    A. Expand and collapse tree links
    B. List of all publishers
    C. Software model compliance icons
    D. Filter products
    E. Compliance toggle switch
    F. List of all publishers out of compliance

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