ServiceNow CIS-SAM Online Practice Questions and Exam Preparation

ServiceNow CIS-SAM Online Questions & Answers

• Question 61:

  Performance Analytics allows users to do which of the following? (Choose three.)

  A. Assess publisher compliance over a period of time
  B. View trends of software license allocations
  C. Configure software reclamation
  D. Remediate non-compliance
  E. Track usage of a particular software
  A. Assess publisher compliance over a period of time
  B. View trends of software license allocations
  E. Track usage of a particular software

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  Explanation/Reference:

  Reference: https://docs.servicenow.com/bundle/orlando-performance-analytics-and-reporting/page/use/performance-analytics/concept/c_PerformanceAnalytics.html

• Question 62:

  By default, which user role must verify the successful activation of plugins by ServiceNow support?

  A. sam_user
  B. asset_admin
  C. sam_admin
  D. sys_admin
  D. sys_admin

• Question 63:

  Software usage data can be imported utilizing:

  A. Transform Map
  B. Other Third Party Sources
  C. System Center Configuration Manager (SCCM)
  D. Manually
  C. System Center Configuration Manager (SCCM)

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  Explanation/Reference:

  Reference: https://docs.servicenow.com/bundle/orlando-software-asset-management/page/product/software-asset-management2/task/t_ViewSoftwareUsage.html

• Question 64:

  When populating software usage records automatically via Microsoft System Center Configuration Manager (SCCM), which plugins are required? (Choose two.)

  A. Microsoft Publisher Pack plugin
  B. Microsoft SCCM Software Usage plugin
  C. Microsoft SCCM Integration plugin
  D. Performance Analytics Premium for Software Asset Management plugin
  E. Orchestration-Client Software Distribution plugin
  B. Microsoft SCCM Software Usage plugin
  C. Microsoft SCCM Integration plugin

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  Explanation/Reference:

  Microsoft SCCM Integration plugins: integrate Microsoft SCCM with SAM

  Microsoft SCCM Software Usage plugins: import software usage data from Microsoft SCCM to SAM. Both SCCM plugins can be installed through System Definitions --> Plugins.

• Question 65:

  Which of the following statements is incorrect with regards to on-premise import and export of Content Service data?

  A. Clicking on the "Manage Software Library" module takes the user to an interceptor page where they can select to import or export data.
  B. On-premise instances do not receive automatic Software Library updates.
  C. Normalization content is eligible for the export feature.
  D. By default, you are opted in to the Manage On-Premise Library (com.sn_samp_on_prem) plugin.
  E. You must opt-in to the SAM Content Service through the Content Service setup page.
  D. By default, you are opted in to the Manage On-Premise Library (com.sn_samp_on_prem) plugin.

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  Explanation/Reference:

• Question 66:

  During contract negotiations, what report could you run to gain visibility to products nearing end-of support?

  A. Software Contract Lifecycle Report
  B. Software Model Lifecycle Report
  C. Software Licenses Report
  D. Software Support Report
  B. Software Model Lifecycle Report

• Question 67:

  If your organization is currently running Discovery, but has not yet installed the SAM Professional application, what must you do after installing SAM in order to make your discovered software installation information available to SAM?

  A. Convert the records from the [cmdb_ci_spkg] table into the [cmdb_sam_sw_install] table
  B. Run the "Migrate software installations" script to copy records from the [cmdb_ci_spkg] table to the [cmdb_sam_sw_install] table
  C. Run the "Discover software installations" script to copy records from the [cmdb_ci_spkg] table to the [cmdb_sam_sw_install] table
  D. Export the records from the [cmdb_ci_spkg] table into an xml spreadsheet and import them into the [cmdb_sam_sw_install] table
  B. Run the "Migrate software installations" script to copy records from the [cmdb_ci_spkg] table to the [cmdb_sam_sw_install] table

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  Explanation/Reference:

  Migrate software installations

  If you are using Discovery, run this script after installing the Software Asset Management application to copy previously discovered software installation records from the [cmdb_software_instance] table to the [cmdb_sam_sw_install] table,

  which is used by the Software Asset Management application to store software installation records.

• Question 68:

  Within Software Asset Management there are many key terms to understand, what is the best definition for Software Allocation?

  A. One or more use rights assigned to a specific device or user.
  B. Something acquired with use rights.
  C. The process of normalizing a discovered software installation to standardized values.
  D. Finding and recognizing software or a software feature on a device.
  A. One or more use rights assigned to a specific device or user.

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  Explanation/Reference:

  Software allocations in ServiceNow's Software Asset Management Professional product are records that grant one or many right(s), are identified on the entitlement record, and assigned to a user or device to use the software.

• Question 69:

  Which of the following are valid Remediation Options on the License Workbench after reconciliation has been run? (Choose five.)

  A. Create Entitlements
  B. Remove Metric Attributes
  C. Purchase Rights
  D. Remove Unallocated Installs
  E. Remove Unlicensed Installs
  F. Create Allocations
  G. Remove Allocation
  C. Purchase Rights
  D. Remove Unallocated Installs
  E. Remove Unlicensed Installs
  F. Create Allocations
  G. Remove Allocation

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  Explanation/Reference:

• Question 70:

  Which of the following are required to import usage data using the System Center Configuration Manager (SCCM) data? (Choose three.)

  A. Reclamation Candidate
  B. Software Product
  C. SCCM Application
  D. Software Models
  E. Product Process
  F. Reclamation Rule
  B. Software Product
  E. Product Process
  F. Reclamation Rule

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  Explanation/Reference:

  https://docs.servicenow.com/bundle/utah-it-asset-management/page/product/software-asset-management2/task/create-reclamation-rule-sccm.html

  "A software product must have a product process, which consists of a filename, that is required for SCCM Usage to pull data. When adding a software product to a reclamation rule, any product processes associated with the software product are shown in the Product Process related list. Product processes are stored in the Software Product Process [samp_sw_product_process] table."