ServiceNow CIS-Software Asset Management CIS-SAM Questions & Answers

• Question 61:

  When creating custom products: (Choose the best answer.)

  A. Custom products should not be tracked in ServiceNow.

  B. Custom products should not be created for anything included in the content library.

  C. Custom products are automatically created in the content library.

  D. Custom products should be created for anything included in the content library.

  Correct Answer: D

• Question 62:

  By default, which persona is responsible for controlling the day-to-day activities of the SAM process and ensuring the overall quality of software asset data?

  A. ServiceNow administrator

  B. SAM manager

  C. SAM user

  D. SAM process owner

  E. SAM developer

  Correct Answer: B

  Reference: https://www.servicenow.com/content/dam/servicenow-assets/public/en-us/doc-type/resource-center/solution-brief/back-to-basics-sam-solution-brief.pdf (page 2)

• Question 63:

  When are discovery models created?

  A. They are manually created

  B. They are automatically created during discovery

  C. When SAM Plugin is enabled

  D. They are automatically created during reconciliation

  E. They are automatically created during normalization.

  Correct Answer: B

  Reference: https://docs.servicenow.com/bundle/orlando-it-service-management/page/product/asset-management/concept/c_UsingSoftwareDiscoveryModels.html

• Question 64:

  Any product that accurately discovers software installations on computers in an environment can be used as the source for a Software Installation data.

  A. True

  B. False

  Correct Answer: B

  Reference: https://docs.servicenow.com/bundle/orlando-it-operations-management/page/product/discovery/concept/c_DiscoSWAssetMgmtTableSchema.html

• Question 65:

  ServiceNow Discovery has 4 phases: Scanning; Classification; Identification; and Exploration. In which phase is the software running on a device identified?

  A. Classification

  B. Scanning

  C. Exploration

  D. Identification

  Correct Answer: A

  Reference: https://docs.servicenow.com/bundle/orlando-it-operations-management/page/product/discovery/concept/c_GetStartedWithDiscovery.html

• Question 66:

  When a Software Installation record is created, ServiceNow attempts to match the installation to a:

  A. Software Entitlement

  B. Software Model

  C. Software Discovery Model

  D. Application Model

  Correct Answer: C

  Reference: https://support.servicenow.com/kb?id=kb_article_viewandsysparm_article=KB0859817

• Question 67:

  ServiceNow Discovery identifies the software running on an IP-enabled device during which of its phases?

  A. Classification

  B. Identification

  C. Port Scan

  D. Exploration

  E. Communication

  Correct Answer: E

  Reference: https://docs.servicenow.com/bundle/rome-it-operations-management/page/product/discovery/concept/c_GetStartedWithDiscovery.html

• Question 68:

  If your organization is currently running Discovery, but has not yet installed the SAM Professional application, what must you do after installing SAM in order to make your discovered software installation information available to SAM?

  A. Convert the records from the [cmdb_ci_spkg] table into the [cmdb_sam_sw_install] table

  B. Run the "Migrate software installations" script to copy records from the [cmdb_ci_spkg] table to the [cmdb_sam_sw_install] table

  C. Run the "Discover software installations" script to copy records from the [cmdb_ci_spkg] table to the [cmdb_sam_sw_install] table

  D. Export the records from the [cmdb_ci_spkg] table into an xml spreadsheet and import them into the [cmdb_sam_sw_install] table

  Correct Answer: B

  Reference: https://docs.servicenow.com/bundle/quebec-it-service-management/page/product/software-asset-management2/concept/c_SAMDiscoverySAMF.html

• Question 69:

  Within ServiceNow Discovery, the Exploration phase determines what?

  A. Are you there? How will I classify you?

  B. What else can you tell me about yourself?

  C. Have I seen you before?

  D. How should I classify you specifically?

  Correct Answer: D

• Question 70:

  For software asset management, when software is discovered, the records from the discovered pattern are copied into which table?

  A. cmbd_sam_sw_reconcile

  B. cmbd_sam_sw_discover

  C. cmbd_sam_sw_allocate

  D. cmdb_sam_sw_discovery_model

  E. cmbd_sam_sw_install

  Correct Answer: E

  Reference: https://docs.servicenow.com/bundle/quebec-it-service-management/page/product/software-asset-management2/task/t_CustomPatternSAMSAMF.html