ServiceNow ServiceNow Certifications CIS-SAM Questions & Answers

• Question 51:

  By default, when is a product result generated for a licensable product after reconciliation?

  A. Always, even if there are no software models defined for the product

  B. Never

  C. Only when there are software entitlements defined for the product

  D. Whenever there is at least one software model defined for the product

  E. Only when related entitlements have a cost identified

  Correct Answer: A

  Reference: https://docs.servicenow.com/bundle/quebec-it-service-management/page/product/software-asset-management2/concept/c_SAMReconciliationSAMF.html

• Question 52:

  The license metric attributes related list contains metric values set in software entitlements, and is used for reconciliation (metric group, license metric, and software model combination).

  A. True

  B. False

  Correct Answer: A

  Reference: https://docs.servicenow.com/bundle/orlando-software-asset-management/page/product/software-asset-management2/concept/c_SAMLicenseMetrics.html

• Question 53:

  In defining a Custom License Metric, in the Reconciliation Order field, the ___________ `metric rank priority' number takes precedence.

  A. Lower

  B. Impact

  C. Higher

  D. WBS

  Correct Answer: A

  Reference: https://docs.servicenow.com/bundle/orlando-software-asset-management/page/product/software-asset-management2/task/add-custom-license-metric.html

• Question 54:

  Select the field attribute that indicates whether this product result is from the most recent reconciliation run.

  A. Current

  B. Last

  C. Active

  D. Latest

  Correct Answer: D

  Reference: https://docs.servicenow.com/bundle/orlando-it-service-management/page/product/software-asset-management2/task/t_ViewSWModelResultsSAMF.html

• Question 55:

  In order to write to the reconciliation results, a user would need the following role in ServiceNow: sam_reconcile_user

  A. True

  B. False

  Correct Answer: B

  Reference: https://docs.servicenow.com/bundle/london-software-asset-management/page/product/software-asset-management2/reference/r_SAMRoles.html

• Question 56:

  When reconciliation is run, a list of product results displays the compliance status of software versions and editions with respect to discovery and entitlements.

  A. True

  B. False

  Correct Answer: B

  When reconciliation is run, a list of reconciliation results is created that shows the compliance status of software products with respect to discovery and entitlements. Users with the sam_user role can view reconciliation results. Reference: https://docs.servicenow.com/bundle/orlando-it-service-management/page/product/software-asset-management2/concept/c_SAMReconciliationSAMF.html

• Question 57:

  The definition for _________________ in the Reconciliation Product result is: "Estimated cost of remediating non-compliance based on the least number of rights needed."

  A. Reconciliation cost

  B. True-up cost

  C. True-down cost

  D. Over-licensed cost

  Correct Answer: B

  Reference: https://docs.servicenow.com/bundle/orlando-software-asset-management/page/product/software-asset-management2/task/t_ViewSWModelResults.html

• Question 58:

  The process of determining compliance by comparing software rights owned with normalized software installations discovered is __________________ .

  A. Discovery

  B. Allocation

  C. Normalization

  D. Reconciliation

  Correct Answer: D

• Question 59:

  If a customer does not like the way reconciliation runs or calculates compliance, it is okay to modify the scripts includes, business rules and other logic to accommodate the business requirement.

  A. True

  B. False

  Correct Answer: B

• Question 60:

  By default, which ServiceNow role can view reconciliation results?

  A. sam_reconcile_user

  B. sam_user

  C. sam_viewer

  D. sam_cmdb_user

  Correct Answer: B

  When reconciliation runs, a list of reconciliation results is created that shows the compliance status of software products concerning discovery and entitlements. Users with the sam_user role can view reconciliation results. Reference: https://docs.servicenow.com/bundle/orlando-software-asset-management/page/product/software-asset-management2/concept/c_SAMReconciliation.html#d19217e223