ServiceNow CIS-SAM Online Practice Questions and Exam Preparation

ServiceNow CIS-SAM Online Questions & Answers

• Question 51:

  Discovery models may not be fully normalized until updated content is downloaded from the ServiceNow Software Content Library. How do you determine if the content has been downloaded?

  A. Review the Last updated date of the Central Data Service Download Status jobs on the Normalization and Content Service dashboard.
  B. Determine if the business rule "Create a Software Normalization Download" has been triggered yet or not.
  C. Query the scheduled job reports to determine if the "Software Content Library Download" (samp_cds_download) job has completed yet.
  D. Review the number of records in the samp_product_map table. If there are ~7,700 records in the table, the download has completed at least once.
  A. Review the Last updated date of the Central Data Service Download Status jobs on the Normalization and Content Service dashboard.

  ---

  Explanation/Reference:

  The Central Data Service Download Status related list is updated daily when the SAM

• Question 52:

  As part of the software normalization process, software discovery models are normalized via which mechanisms? (Choose two.)

  A. Fix script
  B. Scheduled job
  C. Business rule
  D. Integration
  E. Workflow
  B. Scheduled job
  C. Business rule

  ---

  Explanation/Reference:

  Discovery models are compared to ServiceNow's Software Content Library

  As part of the software normalization process, software discovery models are normalized:

  Business Rule Create a Software Normalization executes before insert/update and normalizes (Publisher, Product, and Version ) discovery model using the exact match rules (samp_package_map, samp_product_map, cds_client_name).

  Pattern based rules are not run during execution of the business rule.

  Scheduled job Discovery Model Normalization (sysauto_script) runs daily.

  Processes all discovery models that are not normalized or manually normalized.

  First attempts to normalize based on the exact match rules (package, product, publisher).

  Then applies the pattern based rules in batch across the remaining discovery models.

• Question 53:

  Blacklisted candidates are ______________ .

  A. Software installations that are not normalized
  B. Unlicensed and unallocated installations
  C. Software installations not allowed in the network environment
  D. Software installations with low usage
  C. Software installations not allowed in the network environment

  ---

  Explanation/Reference:

  Blacklisted software is the same as Restricted software and it's software not allowed in the environment. From page 393 in the SN SAM pro text from the course.

• Question 54:

  HOTSPOT

  Match the best practice method for the amount of data:

  Hot Area:

  

  

  ---

  Explanation/Reference:

• Question 55:

  ServiceNow Discovery finds IP-enabled devices and the software that runs on them. It uses a combination of the following methods to explore the devices. (Choose three.)

  A. Agents
  B. Signature files
  C. Patterns
  D. Probes
  E. Sensors
  C. Patterns
  D. Probes
  E. Sensors

  ---

  Explanation/Reference:

  Discovery always uses probes and sensors during the first two phases of discovery: scanning and classification. For the last two phases, identification and exploration, Discovery can use probes and sensors or patterns. https://docs.servicenow.com/bundle/vancouver-it-operations-management/page/product/discovery/concept/c_DiscoveryProbesAndSensors.html

• Question 56:

  In the ServiceNow base platform, which roles have the ability to refresh processor definitions?

  A. sam_user / sam_admin / sys_admin
  B. sam_user / sys_admin
  C. sam_admin / sys_admin
  D. sys_admin / asset_admin
  C. sam_admin / sys_admin

  ---

  Explanation/Reference:

  Only sam_admin should be the answer. None of these are correct https://docs.servicenow.com/en-US/bundle/vancouver-it-asset-management/page/product/software-asset-management2/task/t_RefreshProcessorDef.html

• Question 57:

  Which of the following describes Practical Management within the capability blueprint?

  A. Improve management controls and drive immediate benefits.
  B. Know what you have so you can manage it.
  C. Improve efficiency and effectiveness through integration with other areas, such as request, procurement, and IT Service Management.
  D. Achieve best in-class.
  A. Improve management controls and drive immediate benefits.

  ---

  Explanation/Reference:

  1.

  Trustworthy Data: Know what you have so you can manage your assets.

  2.

  Practical Management: Improvement management controls and drive immediate benefits

  3.

  Operational Integration: Improve the efficient and effectiveness through integration with other areas, such as request, procurement and IT Service Management.

  4.

  Strategic Conformance: Achieve best in-class. Reference: https://www.evergreensys.com/sampro-2019

• Question 58:

  What table is populated with the content library data that is pulled from the content service?

  A. samp_sw_package
  B. cmdb_sw_product_model
  C. sam_content_library
  D. cmdb_ci_spkg
  A. samp_sw_package

  ---

  Explanation/Reference:

  After the content download is complete, the updated content is pulled into the staging columns of the Software Publishers (samp_sw_publisher), Software Products (samp_sw_product), Discovery maps (samp_sw_entitlement_definition), and Software Product Definitions (samp_sw_product_definition) tables. A query runs and identifies what transactional data in your instance must be updated with the new content. After the changes are identified, the changes are then propagated to your instance

• Question 59:

  Which catalog provides a listing of goods offered or available by a third party?

  A. Service Catalog
  B. Model Catalog
  C. Item Catalog
  D. Vendor Catalog
  E. Product Catalog
  D. Vendor Catalog

• Question 60:

  Which catalog provides a collection of models in the environment?

  A. Service Catalog
  B. Item Catalog
  C. Product Catalog
  D. Vendor Catalog
  E. Model Catalog
  C. Product Catalog

  ---

  Explanation/Reference:

  Product Catalog - Collection of Models in the environment - models can be easily published to the Product Catalog and are then automatically published to the Service Catalog.