ServiceNow CIS-SAM Online Practice Questions and Exam Preparation

ServiceNow CIS-SAM Online Questions & Answers

• Question 41:

  For products monitored by System Center Configuration Manager (SCCM), what usage data point(s) are imported for reclamation analysis?

  A. Number of Times Used
  B. Average Use Time
  C. Last Used and Total Usage Time
  D. Last Used Only
  C. Last Used and Total Usage Time

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  Explanation/Reference:

  There are two types of data (total usage and last used) that you can extract from SCCM and import into your instance. Last used data will only show the last time the software was used during the previous month.

• Question 42:

  When creating a reportable bar graph view of License Metrics, you can use which of the following options to refine how you view license metric data?

  A. `Group by' or `Stacked by'
  B. `Group by' and `Stacked by'
  C. `Stacked by'
  D. `Group by'
  B. `Group by' and `Stacked by'

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  Explanation/Reference:

  When creating a reportable bar graph view of License Metrics, both the ‘Group by

• Question 43:

  Which of the following is not a core Software Asset Management function?

  A. Financial Management
  B. Reclamation
  C. Rights Allocation
  D. Inventory Management
  A. Financial Management

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  Explanation/Reference:

  Financial Management is typically not a core function of Software Asset Management (SAM). SAM primarily focuses on functions like Inventory Management, Reclamation, and Rights Allocation to track, optimize, and manage software licenses and compliance. Financial Management usually falls under broader IT asset management or finance departments.

• Question 44:

  A(n)__________ is required for a user or device to consume software rights.

  A. License
  B. Allocation
  C. Entitlement
  D. Workflow
  C. Entitlement

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  Explanation/Reference:

  An entitlement grants a user or device the rights to consume software. It represents the right to use a specific software license as per the agreement or contract, and it's a necessary component in software asset management to ensure compliance with licensing terms.

• Question 45:

  Which license metric would be used for software that is only allowed to be installed on one computer per license right?

  A. Per Processor
  B. Per Named Device
  C. Per Named User
  D. Per Core
  B. Per Named Device

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  Explanation/Reference:

  Six common license metrics:

  -

  Per Core: licenses cores on a physical server or virtual machine (CPU core count)

  -

  Per Device: licenses a device for a number of installations of software

  -

  Per Named Device: licenses a specific device for a number of installations of software

  -

  Per User: licenses a user for a number of installations of software

  -

  Per Named User: licenses a specific user for a number of installations of software

  -

  Per Processor (CPU count): licenses processors on either a physical server or virtual machine

• Question 46:

  Which SAM role must be a trained ServiceNow administrator?

  A. sam_admin
  B. sam_developer
  C. discover_admin
  D. entitlement_manager
  E. model_manager
  B. sam_developer

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  Explanation/Reference:

  Writes scripts on the platform, comparable to the script-writing privileges granted to a sys_admin. Users with this role must be trained ServiceNow administrators.

• Question 47:

  What is used to identify and normalize software installed in an environment?

  A. Software Discovery Mode
  B. Software Installation Model
  C. Software Model
  D. Software Normalization Model
  E. Software Reconciliation Model
  A. Software Discovery Mode

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  Explanation/Reference:

  https://docs.servicenow.com/bundle/washingtondc-it-asset-management/page/product/software-asset-management2/task/t_EditASoftwareDiscModel.html

• Question 48:

  Coalesce can only use a single field to uniquely identify a record.

  A. True
  B. False
  B. False

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  Explanation/Reference:

  Multiple-field coalesce

  You can coalesce on multiple fields to update an existing record.

  If a target table record exists with the same values in all coalesce fields as the staging table record, the target table record is updated using the staging table record values. All coalesce field values between the target and staging tables must match to coalesce with multiple fields.

  Reference: https://docs.servicenow.com/bundle/orlando-software-asset-management/page/product/software-asset-management2/task/t_AddAClientAccessRec.html

• Question 49:

  What is the purpose of an external audit?

  A. To ensure your users are not running any blacklisted software
  B. To determine compliance with internally-defined vendor processes
  C. To determine compliance with signed vendor agreements/contracts
  D. To ensure your entitlements do not exceed your allocations
  E. To determine compliance with licensing agreements regarding who, how, and when freeware software is being used
  C. To determine compliance with signed vendor agreements/contracts

• Question 50:

  Software Asset Lifecycle has __________ components.

  A. 8
  B. 6
  C. 7
  D. 5
  A. 8

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  Explanation/Reference:

  1.

  Plan

  2.

  Request

  3.

  Approve

  4.

  Source

  5.

  Allocate

  6.

  Manage

  7.

  Support

  8.

  Sunset