ServiceNow CIS-SAM Online Practice Questions and Exam Preparation

ServiceNow CIS-SAM Online Questions & Answers

• Question 31:

  The process of determining compliance by comparing software rights owned with normalized software installations discovered is.

  A. Discovery
  B. Allocation
  C. Normalization
  D. Reconciliation
  D. Reconciliation

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  Explanation/Reference:

  Reference: https://docs.servicenow.com/bundle/london-software-asset- management/page/product/software-asset-management2/concept/c_SAMLicensing.html

• Question 32:

  Once a weekly software content update adds lifecycle data to your instance, can it be deleted from the software model?

  A. It can be deleted or deactivated
  B. Yes, it can once accepted
  C. It cannot unless the lifecycle stage is EOL
  D. No, it cannot
  D. No, it cannot

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  Explanation/Reference:

  HAM ServiceNow Course - Hardware Model Normalization:

  Note 2: If a content update adds lifecycle data, it cannot be deleted from the hardware/ consumable model, but you can deactivate it. Any lifecycle data that is added as part of a content update will have the source set to ‘ServiceNow

• Question 33:

  A user is notified their software install has been flagged for reclamation. The user declines approval. What is the next step in the workflow?

  A. Nothing; the workflow stops.
  B. The user's manager must approve or decline the reclamation.
  C. The reclamation candidate is removed from the candidate list.
  D. The software is reclaimed since it was not in use the notification was only informational.
  E. A justification is requested and submitted to Change Management for approval.
  B. The user's manager must approve or decline the reclamation.

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  Explanation/Reference:

  Reference: https://docs.servicenow.com/bundle/orlando-software-asset-management/page/product/software-assetmanagement2/concept/c_SAMOptimization.html

• Question 34:

  Which statements are true in regards to ServiceNow's Client Software Distribution (CSD) functionality? (Choose two.)

  A. Removes software daily utilizing a scheduled job.
  B. ServiceNow does not have Client Software Distribution.
  C. The first stage in the CSD process flow is configuration.
  D. CSD can automatically distribute and reclaim software without a license for Orchestration.
  A. Removes software daily utilizing a scheduled job.
  C. The first stage in the CSD process flow is configuration.

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  Explanation/Reference:

• Question 35:

  Performance Analytics allows users to do which of the following? (Choose three.)

  A. Assess publisher compliance over a period of time
  B. View trends of software license allocations
  C. Configure software reclamation
  D. Remediate non-compliance
  E. Track usage of a particular software
  A. Assess publisher compliance over a period of time
  B. View trends of software license allocations
  E. Track usage of a particular software

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  Explanation/Reference:

• Question 36:

  Risk is configured by default, to calculate Risk = High for a change that is scheduled with only 3 days lead time. Your customer's change policy requires that changes be requested with 5 days lead time.

  How would you satisfy this requirement?

  A. Update the Risk Property for Insufficient lead time
  B. Update the Risk Assessment Matrix for Insufficient lead time
  C. Update the Calculate Risk UI Action
  D. Update the Risk Matrix for insufficient lead time
  E. Update the Risk Condition for Insufficient lead time
  E. Update the Risk Condition for Insufficient lead time

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  Explanation/Reference:

• Question 37:

  By default, which ServiceNow role can run on-demand reconciliation?

  A. sam_user
  B. sam_reconcile_user
  C. sam_cmdb_user
  D. sam_admin
  E. sam_manager
  D. sam_admin

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  Explanation/Reference:

  Users with the sam_admin role can run on-demand reconciliation; users with sam_user role can only view reconciliation results.

• Question 38:

  Mechanism for mapping data from the import set table to the permanent table in ServiceNow is called:

  A. Mapping Assist
  B. Transform Map
  C. Reconciliation Map
  D. Discovery Map
  B. Transform Map

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  Explanation/Reference:

  SAM Professional Fundamentals On Demand Course, Trustworthy Data, Importing Software Data Using System Import Sets, Transform Maps: A transform map is a set of field maps that determine the relationship between fields in an import set and fields in an existing ServiceNow table.

• Question 39:

  Software Model Lifecycles can only be created for an external, publisher defined date.

  A. True
  B. False
  B. False

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  Explanation/Reference:

  False is the correct answer. SAM Fundamentals Utah - Internal lifecycle is used to track the date the software will no longer be available to request.

• Question 40:

  ServiceNow Discovery identifies the software running on an IP-enabled device during which of its phases?

  A. Classification
  B. Identification
  C. Port Scan
  D. Exploration
  E. Communication
  D. Exploration

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  Explanation/Reference:

  Four Discovery phases:

  -Scanning: Are you there? How will I classify you?

  Probes and sensors are used

  -Classification: How should I classify you specifically?

  Probes and sensors are used

  -Identification: Have I seen you before?

  Patterns are used (or additional probes and sensors)

  -Exploration: What else can you tell me about yourself?

  Software running on the IP-enabled device is identified

  Patterns are used (or additional probes and sensors)