ServiceNow CIS-SAM Online Practice Questions and Exam Preparation

ServiceNow CIS-SAM Online Questions & Answers

• Question 111:

  By default, which persona is responsble for loading asset management data from integrations and discovery tools into SAM Pro?

  A. ServiceNow process owner
  B. SAM manager
  C. SAM administrator
  D. ServiceNow administrator
  E. SAM user
  D. ServiceNow administrator

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  Explanation/Reference:

  ServiceNow Administrator: Responsible for loading of asset management data, integrations, and discovery tools.

• Question 112:

  What does a usage record track?

  A. The sum of usage for a selected data
  B. The high watermark of software usage
  C. The sum of usage on a weekly basis
  D. The sum of usage since installation date
  E. The sum of usage on a monthly basis
  E. The sum of usage on a monthly basis

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  Explanation/Reference:

• Question 113:

  What type of record is only created when a software model or entitlement exists for the product?

  A. SAM Analytics Results
  B. Software Asset Results
  C. Software Product Results
  D. Software Model Results
  D. Software Model Results

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  Explanation/Reference:

  A software model results record is only created when a software model or entitlement exists for the product.

• Question 114:

  When importing entitlements, a record generates the error, "Publisher Part Number not found". However, the record is for an expired entitlement that is no longer needed. Which is the best UI action to select?

  A. Create Entitlement
  B. Delete
  C. Create Part Number
  D. Reject
  B. Delete

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  Explanation/Reference:

  Since the entitlement is expired and no longer needed, selecting "Delete" will remove the unnecessary record without further processing, resolving the error without cluttering the system with outdated or irrelevant entries.

• Question 115:

  HOTSPOT

  Define the three catalogs that support the request and procurement process.

  Hot Area:

  

  

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  Explanation/Reference:

• Question 116:

  Which of the following are available publisher packs? (Choose three.)

  A. NetSuite
  B. Citrix
  C. Oracle
  D. IBM
  B. Citrix
  C. Oracle
  D. IBM

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  Explanation/Reference:

  Reference: https://docs.servicenow.com/bundle/orlando-software-asset- management/page/product/software- asset-management2/concept/sam-publisher- packs.html#d24351e266

• Question 117:

  By default, which persona is responsible for controlling the day-to-day activities of the SAM process and ensuring the overall quality of software asset data?

  A. ServiceNow administrator
  B. SAM manager
  C. SAM user
  D. SAM process owner
  E. SAM developer
  B. SAM manager

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  Explanation/Reference:

  Personas:

  -

  SAM Process Owner: a senior manager with the influence and authority to ensure that the SAM process is rolled out and executed correctly and consistently across the organization.

  -

  SAM Manager: a manager responsible for control of the day-to-day activities of the SAM process, ensuring the quality of software asset data.

  -

  SAM Administrator: responsible for creating and maintaining software asset information, including software models, software entitlements and allocations defined within the scope of their area.

  -

  ServiceNow Administrator: responsible for loading of asset management data, integrations and discovery tools into SAM Pro.

• Question 118:

  The definition forin the Reconciliation Product result is: "Estimated cost of remediating non- compliance based on the least number of rights needed."

  A. Reconciliation cost
  B. True-up cost
  C. True-down cost
  D. Over-licensed cost
  B. True-up cost

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  Explanation/Reference:

  Reference: https://docs.servicenow.com/bundle/orlando-software-asset- management/page/product/software-assetmanagement2/task/t_ViewSWModelResults.html

• Question 119:

  Which of the following are NOT tabs available on the License Workbench? (Choose three.)

  A. Publisher License Metrics
  B. All Publishers
  C. Publishers Out of Compliance
  D. Publisher Software Models
  E. Publisher Compliance
  F. Pinned Publishers
  A. Publisher License Metrics
  C. Publishers Out of Compliance
  E. Publisher Compliance

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  Explanation/Reference:

  These options are not tabs typically available on the License Workbench. The License Workbench usually includes tabs like All Publishers, Publisher Software Models, and Pinned Publishers for tracking license metrics and compliance, but not the options listed as correct answers here.

• Question 120:

  Which of the following features enables organizations to easily upgrade a standard version of their software to an enterprise version?

  A. Software Entitlement
  B. Software Edition
  C. Software Assurance
  D. Software Allocation
  C. Software Assurance

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  Explanation/Reference:

  if you are covered under Microsoft SA you can also upgrade or step up, a standard version of your software to an enterprise edition