Skip to main content

APPLE-DEVICE-SUPPORT Real Exam Questions

Apple Device Support

214 questions available · Page 1 of 22

Updated Exam DumpsVerified AnswersPass Guarantee

Get Complete Exam Dumps
Question 1 Single choice

Which type of account does an organization create for a user in Apple Business Manager or Apple School Manager?

  1. A

    Personal Apple Account

  2. B

    Secure Apple Account

  3. C

    Managed Apple Account

  4. D

    Business Apple Account

Show answer and explanation

Correct answer: C

Question 2 Single choice

A user migrated to their new iPhone using a Mac backup of their old iPhone. The user reports their Health and Activity data is missing.

Why is the Health and Activity data missing?

  1. A

    The user deselected Health and Activity data when they backed up their iPhone.

  2. B

    Health and Activity data isn't backed up when backing up to a computer.

  3. C

    The user restored from an unencrypted backup.

  4. D

    The user deselected Health and Activity data when they restored their backup.

Show answer and explanation

Correct answer: C

Question 3 Single choice

Which of these is a Continuity feature?

  1. A

    iCloud Keychain

  2. B

    Notifications

  3. C

    Universal Clipboard

  4. D

    Siri

Show answer and explanation

Correct answer: C

Question 4 Single choice

Where in System Settings can you review configuration profiles?

  1. A

    Control Center > VPN

  2. B

    Privacy & Security > App Management

  3. C

    Users & Groups > Network Account Server

  4. D

    General > Device Management

Show answer and explanation

Correct answer: D

Question 5 Single choice

What other sharing settings may prevent Screen Sharing from being turned on?

  1. A

    Remote Login

  2. B

    Media Sharing

  3. C

    Remote Management

  4. D

    Remote Apple Events

Show answer and explanation

Correct answer: C

Explanation

Screen Sharing is a feature that allows you to view and control the screen of another Mac on your network.
However, Screen Sharing cannot be turned on if Remote Management is already enabled on your Mac.
Remote Management is a more advanced feature that allows you to remotely manage Mac computers in a commercial or business environment. Remote Management and Screen Sharing are compatible with Virtual Network Computing (VNC), but they cannot be used at the same time. To turn on Screen Sharing, you need to turn off Remote Management first in the Sharing settings of System Settings. The other sharing settings, such as Remote Login, Media Sharing, and Remote Apple Events, do not affect Screen Sharing and can be turned on or off independently.
References:
Turn Mac screen sharing on or off - Apple Support, Share the screen of another Mac - Apple
Support

Question 6 Single choice

How do you view log messages grouped by activity in Console on a Mac?

  1. A

    Click the Activities button in the Console toolbar.

  2. B

    Control-click the process window and select Group by Activity.

  3. C

    Add:activity to a search string in the Console search field.

Show answer and explanation

Correct answer: A

Explanation

Activities is a feature in Console that allows you to view log messages grouped by the activity they are associated with. This helps you focus on specific log messages and allows for a more complete analysis of your Mac. To view activities in Console, you need to click the Activities button in the toolbar (or use the Touch Bar). If the Activities button is dimmed, you need to click Start in the toolbar first. You can then select an activity to see the log messages for that activity, expand or collapse child activities, and view the details of an activity.
References:
= View activities in Console on Mac
Apple Device Support Exam Prep Guide, page 11.

Question 7 Single choice

Where are sysdiagnose log files located on iPhone?

  1. A

    Settings > Privacy & Security > Analytics & Improvements > Analytics Data

  2. B

    Settings > Privacy > Tracking

  3. C

    Settings > Privacy > Analytics & Improvements > Share With App Developers

Show answer and explanation

Correct answer: A

Explanation

Sysdiagnose log files are located on iPhone in Settings > Privacy & Security > Analytics & Improvements >
Analytics Data. Sysdiagnose is a tool that collects information from the iPhone and saves it in a log file.
You can use sysdiagnose to troubleshoot general iOS issues or report them to AppleCare. To generate a sysdiagnose log file, you need to press and hold both volume buttons and the side or top button for 1 to 1.5 seconds, then release them. You will see a screenshot and a message that says "Diagnostics are in flight".
Sysdiagnose can take up to 10 minutes to finish. After that, you can find the log file in the Analytics Data section of the Settings app. The log file name will start with "sysdiagnose_" and include the date and time of the generation, the device type, and the iOS version. For example, "sysdiagnose_2024.01.06_17-14- 34
+0500_iPhone_OS_iPhone_19A344.tar.gz".
References:
Using Sysdiagnose to Troubleshoot iOS or iPadOS -- Apple Device Support Tutorials | Apple Training, How to extract sysdiagnose logs for forensic
purposes on iOS | Andrea Fortuna

Question 8 Multiple choice

Select two.

What methods can you use to lock notes in the Notes app?

  1. A

    Custom Notes Password

  2. B

    PIN

  3. C

    Apple ID password

  4. D

    Mac Login Password

  5. E

    Face ID

Show answer and explanation

Correct answers: A, E

Explanation

In the Notes app, you can lock notes to protect your sensitive information. You can access your locked notes using your device passcode or a custom password. If you have multiple Notes accounts, you choose the locking method for each account (for example, your iCloud account). You can also use Face ID or Touch ID to access your locked notes, if you enable this option in the settings. To lock notes with a custom password, you need to go to Settings > Notes > Password, choose an account, and tap Use Custom
Password. To lock notes with Face ID, you need to go to Settings > Notes > Password, choose an account, and turn on Face ID. To lock or unlock a note, you need to tap the More button and then tap the Lock icon. You can also lock or unlock all notes in the Notes app by tapping the Lock icon in the bottom

toolbar.
References:
Lock your notes on iPhone - Apple Support, How to Lock Your Secrets in the Notes
App (and Why You Should) - Lifehacker

Question 9 Single choice

What should you do in the app's Get Info window if your Mac with Apple silicon doesn't recognize a needed app plug-in when you open the app?

  1. A

    Select the "Open using Rosetta" checkbox for the plug-in.

  2. B

    Select the "Open using Rosetta" checkbox for the app.

  3. C

    Choose Universal from the Kind pull-down menu for the app.

  4. D

    Choose Universal from the Kind pull-down menu for the plug-in.

Show answer and explanation

Correct answer: B

Explanation

Some universal apps (apps that don't need Rosetta) include the setting "Open using Rosetta." This setting enables a universal app such as a web browser to use plug-ins, extensions, or other add-ons that do need Rosetta, because they haven't been updated to support Apple silicon. If a universal app doesn't recognize an add-on that you installed for the app, you can quit the app, select this setting, and try again. To do this, you need to open the app's Get Info window and check the box labeled "Open using Rosetta".
References:
If you need to install Rosetta on your Mac - Apple Support, How to force universal Mac apps
to run under Rosetta emulation, How to Launch the Intel Version of a Universal Apple Silicon App

Question 10 Hotspot

HOTSPOT

Select the setting in the sidebar that you should use to turn on FileVault.

stem image

Question diagram
Show answer and explanation
Correct answer diagram
Explanation

On your Mac, choose Apple menu > System Settings, click Privacy & Security in the sidebar, then click
FileVault on the right. (You may need to scroll down.)
Click Turn On. You might be asked to enter your password.