Apple APPLE-DEVICE-SUPPORT Online Practice Questions and Exam Preparation

Apple APPLE-DEVICE-SUPPORT Online Questions & Answers

• Question 41:

  Which four storage formats can the Files app read and write to on iPhone and iPad devices?

  A. MS-DOS (FAT)
  B. Mac OS Extended (HFS+)
  C. NTFS
  D. APFS
  E. ExFAT
  F. ZFS
  A. MS-DOS (FAT)
  B. Mac OS Extended (HFS+)
  D. APFS
  E. ExFAT

  ---

  The Files app can read and write to four storage formats on iPhone and iPad devices: MS-DOS (FAT), Mac OS Extended (HFS+), APFS, and ExFAT. These are the formats that are supported by macOS and iOS, and can be used with external storage devices such as USB flash drives, hard disks, and SD cards. The Files app cannot read or write to NTFS or ZFS formats, as they are not compatible with Apple devices. NTFS is a proprietary format used by Windows, and ZFS is a file system developed by Sun Microsystems. To use these formats, the user would need to reformat the external storage device to one of the supported formats, or use a third-party app that can access them. References: = Find files on your iPhone or iPad in the Files app - Apple Support, The Files App on Your iPhone: Everything You Need to Know - MUO, The Complete Guide to Using External Storage on iOS and iPadOS - Gizmodo, What is the (file) format of iOS/ iPhone apps? - Stack Overflow, How Apple's Files app is getting better in iOS 16 and iPadOS 16

• Question 42:

  What should you do before you use safe mode?

  A. Run Apple Diagnostics.
  B. Disconnect from all networks and disable Wi-Fi and Bluetooth.
  C. Run Disk Utility from macOS Recovery.
  D. Disconnect peripherals and accessories.
  D. Disconnect peripherals and accessories.

• Question 43:

  How should you check the progress of an installation and error entries when troubleshooting an application installation issue on a Mac?

  A. Choose Terminal from the Utilities menu.
  B. Choose Startup Security Utility from the Utilities menu.
  C. Choose Enter Full Screen from the Window menu.
  D. Choose Install Log from Console > Log Reports.
  D. Choose Install Log from Console > Log Reports.

  ---

  When you install an application on a Mac, the installer creates a log file that records the progress and any errors that occur during the installation process. You can use the Console app to view the install log and troubleshoot any issues that may prevent the installation from completing successfully. To access the install log, you need to launch the Console app from the Applications > Utilities folder, or use Spotlight to search for it. Then, in the Console app, choose Install Log from the Log Reports section in the sidebar. You will see a list of install log files, each with a date and time stamp. You can select the most recent one or the one that corresponds to the installation you are having trouble with. The install log file will show you the details of the installation, such as the source, destination, package name, version, size, and status. It will also show you any errors or warnings that occurred during the installation, such as permission issues, network issues, or corrupted files. You can use the information in the install log to identify the cause of the installation failure and take appropriate actions to resolve it. References: Use the Console app on your Mac, How to view the install log on a Mac, Fix Installation Failed the Installer Encountered an Error on Mac

• Question 44:

  Scenario Nisha's iPad doesn't charge. She's using the original Apple power adapter and cable that came with her iPad.

  Select three responses.

  Which three troubleshooting steps should you try to resolve this issue?

  A. Force restart her iPad.
  B. Make sure that the device isn't too hot or too cold.
  C. Try charging with a different power adapter and cable.
  D. Back up the device, then erase all content and settings.
  E. Enable Optimized Battery Charging in the iPad settings.
  A. Force restart her iPad.
  B. Make sure that the device isn't too hot or too cold.
  C. Try charging with a different power adapter and cable.

  ---

  According to the Apple Device Support Reference Materials, the three troubleshooting steps that you should try to resolve the issue of an iPad not charging are: Force restart the iPad. This can help clear any software glitches that may prevent the iPad from recognizing the power source or charging properly. The steps to force restart the iPad depend on whether it has a Home button or not. Make sure that the device isn't too hot or too cold. Extreme temperatures can affect the battery performance and charging ability of the iPad. The iPad should be kept within the acceptable operating temperatures of 0

• Question 45:

  At what Wi-Fi signal level will trigger iPhone or iPad to search for a stronger Wi-Fi network?

  A. -50 dBm
  B. -100 dBm
  C. -70 dBm
  D. -80 dBm
  D. -80 dBm

  ---

  Wi-Fi signal level, also known as Received Signal Strength Indicator (RSSI), is a measure of how well your device can receive the wireless signal from the router or access point. It is usually expressed in decibel-milliwatts (dBm), which is a logarithmic scale that ranges from -30 dBm (very strong signal) to -100 dBm (very weak signal). The higher the negative value, the weaker the signal. According to the Apple Device Support Reference Materials, iPhone and iPad will search for a stronger Wi-Fi network when the signal level drops below -80 dBm. This is because a weak signal can affect the performance, reliability, and security of your Wi-Fi connection. A weak signal can also drain your device's battery faster, as it requires more power to maintain the connection. To check the Wi-Fi signal level on your iPhone or iPad, you can use the following steps: Open the Settings app on your device. Go to Wi-Fi. Under the Wi-Fi network list, locate the name of the Wi-Fi network or wireless router you want to check the signal strength for. Tap the information icon (i) next to the network name. Look for the RSSI value, which shows the signal level in dBm. Alternatively, you can also use third-party apps that can display the Wi-Fi signal level on your device, such as Wi-Fi Sweetspots or Network Analyzer. References: Recommended settings for Wi-Fi routers and access points. How to View Wi-Fi Networks Signal Strength on iPhone or iPad. How to View Wi-Fi Networks Signal Strength on iPhone or iPad | Guide.

• Question 46:

  A user created an encrypted backup of their iPhone on a Mac. Because they forgot the backup password, they can't restore the encrypted backup. What must the user do to create a new encrypted backup with a new password?

  A. Use the Reset All Settings option in Settings.
  B. Create a new encrypted backup on a different Mac.
  C. Use the Reset Network Settings option in Settings.
  D. Restart their iPhone and reconnect it to the Mac.
  A. Use the Reset All Settings option in Settings.

• Question 47:

  A user migrated to their new iPhone using a Mac backup of their old iPhone. The user reports their Health and Activity data is missing. Why is the Health and Activity data missing?

  A. The user deselected Health and Activity data when they backed up their iPhone.
  B. Health and Activity data isn't backed up when backing up to a computer.
  C. The user restored from an unencrypted backup.
  D. The user deselected Health and Activity data when they restored their backup.
  C. The user restored from an unencrypted backup.

• Question 48:

  Which setting should you turn off to stop your iPhone from automatically joining a network you no longer use?

  A. Ask to Join Networks
  B. Auto-Link
  C. Preferred Networks
  D. Auto-Join
  D. Auto-Join

• Question 49:

  Which macOS Recovery feature is available ONLY on Mac computers with Apple silicon from the macOS Recovery Utilities menu in macOS?

  A. Recovery diagnostics
  B. Recovery log
  C. Share disk
  D. Startup Security Utility
  C. Share disk

  ---

  Share disk is a macOS Recovery feature that allows you to share the internal storage of your Mac with Apple silicon as an external drive with another Mac. This feature is useful for transferring files between two Macs, or for troubleshooting issues with your Mac with Apple silicon. Share disk is only available on Mac computers with Apple silicon, and it requires a Thunderbolt or USB cable to connect the two Macs. To use Share disk, you need to start up your Mac with Apple silicon in macOS Recovery, then choose Utilities > Share Disk. On the other Mac, you can access the shared disk from the Finder or Disk Utility. References: = Use macOS Recovery on a Mac with Apple silicon, How to access macOS Recovery on Apple Silicon M1 Mac, Apple Silicon Macs to Feature New Boot and Recovery Interface, New Mac ..., How to Enter Recovery Mode on a Mac with Apple Silicon

• Question 50:

  What keyboard shortcut can you type to open the Force Quit Applications window?

  A. Option-Control-power button
  B. Control-Command-power button
  C. Option-Command-Esc (Escape)
  D. Control-Command-Esc (Escape)
  C. Option-Command-Esc (Escape)