Apple APPLE-DEVICE-SUPPORT Online Practice Questions and Exam Preparation

Apple APPLE-DEVICE-SUPPORT Online Questions & Answers

• Question 21:

  HOTSPOT

  Where can you enable the FileVault key on MacOS?

  Hot Area:

  

  

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  Explanation/Reference:

  System settings > Privacy and Security> FileVault

• Question 22:

  What should you do to run system diagnostics on Mac?

  A. In Activity Monitor, go to View > Run System Diagnostics.
  B. In Console, go to View > Run System Diagnostics.
  C. In Feedback Assistant, choose System Diagnostics from the pop-up menu.
  D. In Diagnostic Reporter, choose System Diagnostics from the pop-up menu.
  A. In Activity Monitor, go to View > Run System Diagnostics.

• Question 23:

  You're ready to transfer a sysdiagnose from your iPad to your Mac.

  Where in System Settings can you locate the log file on iPad?

  A. Logging > Debug Logging
  B. General > Analytics and Improvements > Analytics Data
  C. Privacy and Security > Analytics and Improvements > Analytics Data
  D. Analytics > Analytics Data
  C. Privacy and Security > Analytics and Improvements > Analytics Data

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  Sysdiagnose is a tool that extracts information from iOS or iPadOS devices and captures it in a log file. You can use sysdiagnose to troubleshoot general issues or report them to AppleCare. To run sysdiagnose, you can either press and hold both volume buttons and the side or top button on iPad for 1 to 1.5 seconds, or use AssistiveTouch to select Analytics from the Top Level Menu. After sysdiagnose finishes, you can find the log file in Settings > Privacy and Security > Analytics and Improvements > Analytics Data. The log file name starts with "sysdiagnose" and includes the date and time of the capture. You can then transfer the log file to your Mac via AirDrop or USB. References: = Using Sysdiagnose to Troubleshoot iOS or iPadOS; Gathering a Sysdiagnose from an iPadOS or iOS device; Apple Device Support Exam Prep Guide, page 10.

• Question 24:

  Which VPN protocols can you manually configure in macOS System Settings?

  A. L2TP over IPSec, SSTP, and IKEv2
  B. L2TP over IPSec, Cisco IPSec, and IKEv2
  C. Wireguard, Cisco IPSec, and IKEv2
  D. L2TP over IPSec, Cisco IPSec, and OpenVPN
  B. L2TP over IPSec, Cisco IPSec, and IKEv2

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  According to the Apple Support website, you can manually configure a VPN connection on your Mac by choosing one of the following VPN protocols: L2TP over IPSec, Cisco IPSec, or IKEv2. L2TP (Layer 2 Tunneling Protocol) is an extension of PPTP (Point- to-Point Tunneling Protocol) used by internet service providers to enable a VPN over the internet. IPSec (Internet Protocol Security) is a set of security protocols. IKEv2 (Internet Key Exchange) is a protocol that sets up a security association in IPSec. The other options, SSTP, Wireguard, and OpenVPN, are not supported by macOS System Settings, and require third-party software to use. References: 1 Set up a VPN connection on Mac - Apple Support

• Question 25:

  Scenario

  You're setting up a new MacBook Pro to replace your current MacBook. Both Mac computers are using the current version of macOS.

  Which utility should you use to move data from your current MacBook to your new Mac using Setup Assistant?

  A. Migration Assistant
  B. Transfer Data
  C. Time Machine
  D. Transfer Information
  A. Migration Assistant

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  Migration Assistant is a utility that allows you to transfer data from one Mac to another, either directly or from a backup. You can use Migration Assistant during the initial setup of your new Mac, or launch it later from the Utilities folder. Migration Assistant can transfer your user accounts, documents, applications, settings, and other data. References: = Apple Device Support Exam Prep Guide, page 7; Apple - Support - Manuals, Migration Assistant User Guide.

• Question 26:

  Which wireless feature allows you to use your iPhone to provide wireless internet access to your Mac without a password?

  A. Preferred Networks
  B. Auto Locations
  C. Instant Hotspot
  D. Carrier Services
  C. Instant Hotspot

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  Instant Hotspot is a wireless feature that allows you to use your iPhone to provide wireless internet access to your Mac without a password. It is one of the Continuity features that Apple provides for its devices. Instant Hotspot uses Wi-Fi, Bluetooth, and iCloud to automatically connect your Mac to your iPhone's cellular internet when Wi-Fi is not available. You just need to click the Wi-Fi icon on your Mac and choose your iPhone from the list of available networks. You don't need to enter a password or set up a Wi-Fi hotspot manually. Instant Hotspot requires a Mac running OS X Yosemite or later and an iPhone with iOS 8.1 or later and a cellular data plan. Both devices must be signed in with the same Apple ID and have Bluetooth and Wi-Fi turned on. References: Share your internet connection from iPhone - Apple Support, How To Tether iPhone Data To A Mac When There's No Wi-Fi Or Internet

• Question 27:

  Select three responses.

  Which three conditions might require you to enter your passcode instead of using Face ID?

  A. The passcode has been entered incorrectly 5 times.
  B. The device was in sleep for more than 8 hours.
  C. The device has just been turned on or restarted.
  D. The passcode hasn't been used to unlock the device in the last six and a half days and Face ID hasn't unlocked the device in the last 4 hours.
  E. The device hasn't been unlocked for more than 48 hours.
  C. The device has just been turned on or restarted.
  D. The passcode hasn't been used to unlock the device in the last six and a half days and Face ID hasn't unlocked the device in the last 4 hours.
  E. The device hasn't been unlocked for more than 48 hours.

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  Face ID is a biometric authentication method that allows you to securely unlock your iPhone or iPad, authenticate purchases, sign in to apps, and more, all with just a glance. However, there are situations where Face ID is not permitted and you need to enter your passcode instead. According to the Apple Device Support Reference Materials, these situations include: The device has just been turned on or restarted. The user hasn't used their passcode or password to unlock their device for 156 hours (six and a half days), and the user hasn't used a biometric to unlock their device in 4 hours. The device hasn't been unlocked for more than 48 hours. Therefore, the correct answer is C, D, and E. References: Face ID, Touch ID, passcodes, and passwords

• Question 28:

  What does your Mac use to broadcast its location information after you turn on Find My when it's offline or in sleep mode?

  A. Ultra Wideband (UWB)
  B. Emergency SOS
  C. Wi-Fi
  D. Bluetooth
  D. Bluetooth

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  Your Mac uses Bluetooth to broadcast its location information after you turn on Find My when it's offline or in sleep mode. This is part of the Find My network, which is an encrypted, anonymous network of hundreds of millions of Apple devices that can help you locate your device, even when it's offline1. When your Mac is offline or in sleep mode, it sends out a secure Bluetooth signal that can be detected by other Apple devices nearby. These devices relay the location of your Mac to iCloud so you can view it in the Find My app2. The other options, Ultra Wideband (UWB), Emergency SOS, and Wi-Fi, are not used by your Mac to broadcast its location information in this scenario. References: 1. About the Find My network - Apple Support 2. Locate a device in Find My on Mac - Apple Support

• Question 29:

  A user finds several Recovered Files folders in the Trash. What should you advise the user to do?

  A. Do nothing. Malware was detected.
  B. Retrieve useful files, then empty the Trash.
  C. Change preference files.
  D. Delete all the folders immediately.
  B. Retrieve useful files, then empty the Trash.

• Question 30:

  Which App Store app should you use to reset your Apple ID password when you use a friend's or family member's iPhone or iPad?

  A. Apple ID Manager
  B. Apple Reset
  C. Apple ID Support
  D. Apple Support
  D. Apple Support

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  Apple Support is a free app that helps you access personalized solutions for all of your Apple products and services, including AppleCare+ plans. You can also talk to a real person, book a reservation, find a nearby store, and manage your subscriptions. One of the features of the app is to reset your Apple ID password with the Apple Support app on a borrowed device. If you don't have an Apple device but have access to your trusted phone number, you can borrow an Apple device from a friend or family member, or use one at an Apple Store. You can open the Apple Support app on the borrowed device, scroll down to Support Tools, tap Reset Password, tap "A different Apple ID", enter your Apple ID, and follow the onscreen instructions to reset your password. Any information that you enter will not be stored on the device. References: Apple Support on the App Store If you forgot your Apple ID password - Apple Support