Avaya 7497X Online Practice Questions and Exam Preparation

Avaya 7497X Online Questions & Answers

• Question 1:

  Which statement describes the function of the Unified Collaboration Model(UCM)?

  A. It is an agent selection component based on attribute matching across all channels.
  B. It is an engine for tracking and maintaining the end-to-end context of Omni-channel interactions.
  C. It is an enterprise workflow model to orchestrate the omni-channel interaction flow.
  D. It is a normalized model for all resources and interactions that provides states for resources and interactions.
  D. It is a normalized model for all resources and interactions that provides states for resources and interactions.

• Question 2:

  A customer is running an Avaya Oceana® solution and a technical engineer is troubleshooting an operational issue. When they make a test voice call to Avaya Oceana® it is not delivered to the available agents. During the isolation the engineer finds that the ED Work Flow Instance is not created inside Engagement Designer.

  What should be analyzed from Avaya Oceana® to check the incoming calls to Avaya Oceana® from the Avaya Aura® stack?

  A. CallServerConnector
  B. UCM-PU
  C. UCMServices
  D. UCMDataCollector
  D. UCMDataCollector

• Question 3:

  A customer used the debug utility in the Chrome browser after launching the chat session, go to More Tools>Developer Tools, and they find the following error message: WebSocket connection to `ws://192.168.10.50/services/websocket/chat' failed: Error during WebSocket handshake: Unexpected response code: 403

  What is the problem indicated by this error message?

  A. The customer Webchat is connected but these is a problem with the Webchat snap-in.
  B. The customer Webchat is unable to connect to Avaya Oceana® Webchat snap-in.
  C. The customer Webchat is rejected by the browser proxy or antivirus installed in the PC.
  D. The customer Webchat is connected but there are no agents available in Avaya Oceana®.
  A. The customer Webchat is connected but these is a problem with the Webchat snap-in.

• Question 4:

  Agent Controller receives information from the Omnichannel Resource Controller (ORC).

  During the Email Flow processing, to which components does the Agent Controller feed the information?

  A. UAC, Agent Workspaces and Omnichannel
  B. UAC, Email Snap-in and Omnichannel DB
  C. UAC and Omnichannel DB
  D. UCM Spaces, UAC, and Agent Workspaces
  B. UAC, Email Snap-in and Omnichannel DB

• Question 5:

  For providing a treatment similar to an Experience Portal, which VDN is required in Communication Manager?

  A. Transfer VDN
  B. Ingress VDN
  C. SelfService VDN
  D. Routing VDN
  D. Routing VDN

• Question 6:

  Which two statements describe what the Engagement Designer (ED) does while it is processing an incoming interaction from a chat contact? (Choose two.)

  A. ED sends a resource request to CS with chat attributes for a suitable agent
  B. ED sends a "create new contact" request to OCP snap-in
  C. ED workflow requests chat attributes for the ContextId from CStore.
  D. ED sends a resource request to WA and invites the agent to a chatroom.
  E. ED sends a resource request to WA with chat attributes for a suitable agent
  B. ED sends a "create new contact" request to OCP snap-in
  D. ED sends a resource request to WA and invites the agent to a chatroom.

• Question 7:

  The AES to CSL SSL connection is successful but CSC disconnects after logging the following line on the CSC PU logs: 18/02 14:50:21.436 [CstaProv] DEBUG avaya.khepri.dmcc.CstaProvider - onSetPrivilegesNegResponse() UNKNOWN_APPLICATION What is causing this problem?

  A. The AES is not equipped with a correct AES license
  B. The AES CTI CSC user and password are incorrect
  C. Avaya Oceana® is not equipped with an Oceana Base license.
  D. The AES Switch Link is down to Communication Manager.
  A. The AES is not equipped with a correct AES license

• Question 8:

  Which VDN is required in Communication Manager for initiating an adjunct route to transfer calls coming from Avaya Experience Portal to Avaya Oceana?

  A. Transfer VDN
  B. Routing VDN
  C. Ingress VDN
  D. RONA VDN
  C. Ingress VDN

• Question 9:

  Which two log files are used to troubleshoot CSC-AES connection problems? (Choose two.)

  A. /var/log/Avaya/dcm/pu/CallServerConnector
  B. /var/log/Avaya/services/CallServerConnector
  C. /var/log/Avaya/dcm/pu/AgentControllerService
  D. /var/log/Avaya/services/CustomerControllerService
  A. /var/log/Avaya/dcm/pu/CallServerConnector
  C. /var/log/Avaya/dcm/pu/AgentControllerService

• Question 10:

  Consider the message:

  2018-01-31 08:51:07, 795 [pool-241-thread-1] SMSVendorSnapin INFO - SMSVendorSnapin-3.4.0.0.80601 ?Response is {`accounts": [{"messageService":"SMS", "name":"smsdemo","url":"www.test.com","apiId":"1","apiPassword":"","external":"","extra1":"","extra2":"","capabilities ][{"type":"TEXT","maximumLength":160}],"identities":[{"identifier":"01715123456"}]}]} Which component and log file contains log messages of this kind?

  A. ORCRestService PU Log file
  B. CustomerControllerService PU Logs file
  C. SMSVendorSnapin Service Log file
  D. MessagingService Service Log file
  C. SMSVendorSnapin Service Log file