7497X Real Exam Questions and Verified Answers

Question 1 Multiple choice

You have successfully deployed the Avaya Oceana® solution.

Which two verification steps will confirm that the voice interactions can be delivered to Avaya Oceana® agents? (Choose two.)

A
The Avaya Oceana® administrators are in READY state for voice channel.
B
The AES and CSC connections are established.
C
The Avaya Oceana® agents are in READY state for the email channel.
D
The Avaya Oceana® agents are in READY state for the voice channel.

Show answer and explanation

Correct answers: B, D

Question 2 Single choice

Which statement describes the function of the Context Store Snap-in?

A
It is an enterprise workflow model to orchestrate the omni-channel interaction flow.
B
It is an agent selection component based on attribute matching across all channels.
C
It is an engine for tracking and maintaining the end-to-end context of customer interactions.
D
It is a normalized model for all resources and interactions that provides states for resources and interactions.

Show answer and explanation

Correct answer: C

Explanation

References:
https://downloads.avaya.com/css/P8/documents/101044889

Question 3 Single choice

For an Avaya Oceana® interaction that is being routed through a Self Service (Elite IVR) application on Communication Manager, which state is true?

A
WorkRequestID=RouteRequestID=ContactID
B
WorkRequestID=ContextStoreID=UCID=ContactID
C
WorkRequestID=Customer=UCID=ContactID
D
WorkRequestID=ContextStoreID and ConatactID=UCID

Show answer and explanation

Correct answer: B

Question 4 Single choice

From where can you change the log-level for Avaya Oceana® snap-in components?

A
Omnichannel Datastore
B
System Manager
C
Avaya Control Manager
D
Breeze logging

Show answer and explanation

Correct answer: D

Explanation

References:
https://downloads.avaya.com/css/P8/documents/101040893
(68)

Question 5 Multiple choice

A customer is running an Avaya Oceana® solution and the technical engineer is troubleshooting an operational issue. When they make a test voice call to Avaya Oceana® the engineer finds an issue with the Avaya Oceana Unified Collaboration model and wants to check the UCM log.

Which two log locations contain the logs for the UCM component? (Choose two.)

A
Services Log Files /var/log/Avaya/service/UCService/ or ContactCenterService/ or OpenUM/
B
UCSS log file to /var/log/Avaya/services/UCMStoreService/UCMStoreService
C
CSCService Log Files /var/log/Avaya/services/CSCService/CSCService.log
D
PU Service log file to /var/log/Avaya/dcm/pu/UCMService/or UCMDataCollector/ or ontactCenterService/
E
Services log file to /var/log/Avaya/service/UCMService/ or UCMDataCollector/ orContactCenterService/

Show answer and explanation

Correct answers: A, B

Question 6 Single choice

A customer is testing Avaya Oceana Voice Call Flow.

From where can the customer see the Context ID for a particular Active call if the customer does not want to enable "Analyze Oceana Log files"?

A
From SMGR CSC Attribute Information by clicking on Avaya BreezeTM, Configuration and CSServices Attributes
B
From AES DMCC Summary Information by clicking on Status and Control, DMCC Service Status, No. of Associations
C
From ED Admin Console Instances by clicking Active Instance and then click on the Context Store Cluster Block
D
From the ED Admin Console by clicking Voice Work Flows get Context ID from opened information pop up

Show answer and explanation

Correct answer: D

Question 7 Single choice

An Avaya Oceana® administrator wants to add a new Avaya Oceana® agent. Prior to adding, the administrator logs in to the Communication Manager and finds that the new agent ID is already present in the "list agent-loginID" output.

Which action can be performed by the administrator to successfully add the new agent to Avaya Oceana?

A
Over-write the Agent ID using Avaya Control Manager while adding the Avaya Oceana® user.
B
Remove the Agent ID from Communication Manager.
C
Add the new Avaya Oceana® agent using Control Manager.
D
No action; the Agent ID is not required while adding an Avaya Oceana® user in the Control Manager.

Show answer and explanation

Correct answer: C

Question 8 Single choice

When troubleshooting issues related to alarms and events raised by Context Store, which log location needs to be checked?

A
/var/log/Avaya/services/event.log
B
/var/log/Avaya/ca/event.log
C
/var/log/Avaya/dcm/event.log
D
/var/log/Avaya/eventing/activemq.log

Show answer and explanation

Correct answer: A

Explanation

References:
https://downloads.avaya.com/css/P8/documents/101044889
(112)

Question 9 Single choice

A customer is running an Avaya Oceana® solution and the technical engineer is troubleshooting an operational issue. When they make a test voice call to Avaya Oceana® it is not delivered to the available agents. During the isolation, the engineer found that the CSC TSAPI application is unable to receive CM events through AES.

To find out what is causing this problem, which log need to be checked?

A
CSC Service log- /var/log/Avaya/services/CallServerConnector/CallServerConnector.log PU logs- /var/
log/Avaya/dcm/CallServerConnectorService
B
CSC Service log- /var/log/Avaya/services/CallServerConnector/CallServerConnector.log PU logs- /var/
log/Avaya/dcm/pu/CallServerConnectorService
C
CSC Service log- /var/log/Avaya/services/CallServerConnector/CallServerConnector.log PU logs- /var/
log/Avaya/dcm/pu/pu.log
D
CSC Service log- /var/log/Avaya/services/CallServerConnector/CallServerConnector.log PU logs- /var/
log/Avaya/dcm/CallServerConnectorService

Show answer and explanation

Correct answer: B

Question 10 Single choice

An administrator logs in to ED admin console to check the current interactions status and finds an ED
instance with Event Type "ROUTE_CONTACT_SMS".

How is the event type mapped to the SMS channel in Avaya Oceana?

A
The Event Type is mapped to the routepoint, which is configured in SMS Configuration through the Omnichannel administration utility.
B
The Event Type is mapped to the workflow name, which is configured in SMS Configuration through the Omnichannel administration utility.
C
The Event Type is mapped to the tag, which is configured in SMS Configuration through the Omnichannel administration utility.
D
The Event Type is mapped to the SMS snap-in name, which is configured in SMS Configuration through the Omnichannel administration utility.

Show answer and explanation

Correct answer: A