Avaya 7497X Online Practice Questions and Exam Preparation

Avaya 7497X Online Questions & Answers

• Question 31:

  Under the Avaya Aura® Experience Portal Oceana Sample Application variable configuration settings, what is the significance of the backup SIP address in case of a failure in Avaya Oceana?

  A. It can be set to a Default VDN number to be used when Avaya Oceana® is unavailable.
  B. It can be set to a Routing VDN number.
  C. It can be set to a RONA VDN number.
  D. It can be set to an alternative Ingress VDN number when the standard Ingress VDN is unavailable.
  A. It can be set to a Default VDN number to be used when Avaya Oceana® is unavailable.

• Question 32:

  During the Avaya Oceana Email Channel Interaction processing, which component is responsible for creating the contact ORC component?

  A. UCM Spaces
  B. Email Service
  C. Omnichannel Database
  D. Agent Controller
  B. Email Service

• Question 33:

  When describing the Avaya Oceana Monitor, which cluster will have a monitoring snap-in installed that will create a web socket subscription service to feed statistics?

  A. Each cluster
  B. Common Component cluster
  C. UAC cluster
  D. OCP cluster
  C. UAC cluster

• Question 34:

  After the new implementation has been performed by the Avaya Business Partner, a customer is trying to login to their Agents Workspaces. While the agent is trying to login, the engineer finds the following error messages:

  2018-04-19 06:04:45,386 [WebContainer : 4] AuthorizationService ERROR ?AuthorizationService-3.4.0.0.340003 ?Caught exception while authenticating with data source: HR-LAB javax.naming.CommunicationException: 135.35.67.19:636

  [Root exception is java.net.ConnectException: Connection timed out]at com.avaya.zephyr.services.production.AuthorizationService.ldap.LdapDAOClientImpl.handleAuthenticationSystemException(LdapDAOClientImpl.java:116)

  Which Avaya Oceana® snap-in log file contains these log messages?

  A. cd /var/log/Avaya/dcm/pu/UnifiedAgentController and tail –f ua –ucm-pu-1.log
  B. cd /var/log/Avaya/dcm/pu/AuthorizationService/ and tail –f AuthorizationService.log
  C. cd /var/log/Avaya/dcm/pu/UnifiedAgentController and tail –f ua-bpm-pu-1.log
  D. cd /var/log/Avaya/services/AuthorizationService/ and tail –f AuthorizationService.log
  A. cd /var/log/Avaya/dcm/pu/UnifiedAgentController and tail –f ua –ucm-pu-1.log

• Question 35:

  Which component is responsible for integrating Avaya Oceana Workspaces with Avaya Oceana® core components?

  A. Unified Collaboration Administration (UCA)
  B. Call Server Connector (CSC)
  C. Unified Agent Controller (UAC)
  D. Unified Collaboration Model (UCM)
  C. Unified Agent Controller (UAC)

• Question 36:

  A customer is unable to login to the Agent Workspaces with Multimedia Channels. Given these log messages:

  2018-04-23 07:01:11, 358 [pool-128-thread-1] config.OcpOceanaMonitorWASProduction INFO -[M:setOceanaHeartbeatMessage][T:null]. OceanaHeartbeatMessage.MessageText: [GigaSpaces connection OK. Database connection is

  Broken. ORC Rest service is reachable (http 200). AgentControllerService Alive, Cluster Status ACTIVE] Status: [ERROR] 2018-04-24 07:02:09,853 [pool-128-thread-1] serviceability.AgentControllerStatusTask ERROR [M:agentControllerStatusRunnable][T:null].error in DB Connection com.avaya.ocp.db.util.PersistenceException: java.sql.SQLException:

  [Cache JDBC] Communication link failure: Connection refused at com.avaya.ocp.db.util.DbConnFactoryDbcpPool.getDbConnection (DbConnFactoryDbcpPool.java:166)

  What is causing these log messages?

  A. Multimedia Cache database not reachable
  B. The LDAP database is not reachable
  C. The EDM database is not reachable
  D. The ORC Rest service is not working
  A. Multimedia Cache database not reachable

• Question 37:

  To check Context ID in Context Store for the Avaya Aura® Experience Portal record, which two tools can be used to run queries on Context Store? (Choose two.)

  A. Web Browser
  B. CS TOOL
  C. POSTMAN
  D. SERVICE MAP
  A. Web Browser
  B. CS TOOL

• Question 38:

  A customer is testing Avaya Oceana Voice Call Flow.

  From where can the customer see the Context ID for a particular Active call if the customer does not want to enable "Analyze Oceana Log files"?

  A. From SMGR CSC Attribute Information by clicking on Avaya BreezeTM, Configuration and CSServices Attributes
  B. From AES DMCC Summary Information by clicking on Status and Control, DMCC Service Status, No. of Associations
  C. From ED Admin Console Instances by clicking Active Instance and then click on the Context Store Cluster Block
  D. From the ED Admin Console by clicking Voice Work Flows get Context ID from opened information pop up
  D. From the ED Admin Console by clicking Voice Work Flows get Context ID from opened information pop up

• Question 39:

  To take a backup of the Intersystem cache database, which application file must run from the Install directory of Omnichannel Windows Multimedia Server?

  A. \Avaya\Oceana\Oceana\BackupAndRestore\BackupAndRestore.exe
  B. \Avaya\Oceana\Oceana\BackupAndRestore\OmnichannelBackup.exe
  C. \Avaya\Oceana\Oceana\BackupAndRestore\Backup.exe
  D. \Avaya\Oceana\Oceana\BackupAndRestore\CacheDatabaseBkp.exe
  A. \Avaya\Oceana\Oceana\BackupAndRestore\BackupAndRestore.exe

• Question 40:

  While troubleshooting Avaya Aura® Experience Portal through the Experience Portal Management Platform, how can you confirm if the Avaya Oceana® application is working properly?

  A. Edit the Avaya Oceana® application and click on "Verify" to check if you have reached the application successfully.
  B. Check the Port Distribution and confirm if the Experience Portal channels are in-service.
  C. Verify if the Avaya Oceana® application URL is mapped to the correct DNIS or application number.
  D. Check the VOIP connection and verify if the Experience Portal is integrated to the correct Session Manager.
  A. Edit the Avaya Oceana® application and click on "Verify" to check if you have reached the application successfully.