Avaya 7497X Online Practice Questions and Exam Preparation

Avaya 7497X Online Questions & Answers

• Question 21:

  When troubleshooting issues related to alarms and events raised by Context Store, which log location needs to be checked?

  A. /var/log/Avaya/services/event.log
  B. /var/log/Avaya/ca/event.log
  C. /var/log/Avaya/dcm/event.log
  D. /var/log/Avaya/eventing/activemq.log
  A. /var/log/Avaya/services/event.log

• Question 22:

  During the Avaya Oceana Email Channel processing, which component sends information to Context Store and UCM?

  A. ORC
  B. Email Manager
  C. Omnichannel Database
  D. Agent Controller
  D. Agent Controller

• Question 23:

  Which statement about Avaya Oceana® CSC and AES integration is true?

  A. CSC communicates with Communication Manager through the DLG interface in the AES.
  B. CSC is implemented as a DMCC application to manage the messaging between Communication Manager Events and Avaya Oceana® through AES.
  C. CSC is implemented as a TSAPI application to manage the messaging between Communication Manager Events and Avaya Oceana® through AES.
  D. CSC uses AES to control and monitor Session Manager voice calls and resources.
  C. CSC is implemented as a TSAPI application to manage the messaging between Communication Manager Events and Avaya Oceana® through AES.

• Question 24:

  A customer reports that Avaya Oceana Workspace agents are not able to connect, and they want to troubleshoot Unified Agent Controller (UAC). Which log will show more relevant logs for UAC?

  A. /var/log/Avaya/dcm/pu/UnifiedAgentController/ua-bpm-pu.log
  B. /var/log/Avaya/services/UCAStoreService/UCAStoreService.log
  C. /var/log/Avaya/dcm/pu/CSCService/CSCService/.log
  D. /var/log/Avaya/services/ContactCenterService/ContactCenterService.log
  B. /var/log/Avaya/services/UCAStoreService/UCAStoreService.log

• Question 25:

  A customer has performed the backup operation for Avaya Oceana® solution.

  Where can you see the backup of UCAStore service that has been completed 100%?

  A. In the System Manager on the Server Administration under Backup and Restore Job Status
  B. In the System Manager on the Cluster Administration under Backup and Restore Job Status
  C. In the System Manager on the Avaya BreezeTM
  D. In the System Manager on the Server Management
  A. In the System Manager on the Server Administration under Backup and Restore Job Status

• Question 26:

  Which statement regarding Engagement Designer (ED) workflows in Avaya Oceana® solution is true, if you want to avoid launching both old and new flows during processing?

  A. The existing ED workflows should be deleted before deploying new ED workflows for the same channel.
  B. ED does not allow you to deploy a new call flow when there is an existing call flow for the same channel.
  C. ED allows you to deploy both old and new ED workflows in the ED without any problems.
  D. The existing ED workflows should be renamed before deploying new ED workflows for the same channel.
  A. The existing ED workflows should be deleted before deploying new ED workflows for the same channel.

• Question 27:

  Which statement regarding UCAStore Backup is correct?

  A. UCAStore backup can be taken without entering the backup password.
  B. UCAStore backup can be run immediately or scheduled later.
  C. UCAStore backup is mandatory for the Avaya Oceana® solution.
  D. UCAStore backup can be run immediately and it does not support backup scheduling.
  B. UCAStore backup can be run immediately or scheduled later.

• Question 28:

  A customer is unable to login to Agent Workspaces, and the administrator finds the following error messages in the log files.

  2018-04-19 06:04:45,386 [WebContainer : 4] AuthorizationService ERROR ?AuthorizationService-3.4.0.0.340003 - Caught exception while authenticating with data source: HR-LAB javax.naming.CommunicationException: 135.35.67.19:636

  [Root exception is java.net.ConnectException: Connection timed out]at com.avaya.zephyr.services.production.AuthorizationService.ldap.LdapDAOClientImpl.handleAuthenticationSystemException(LdapDAOClientImpl.java:116)

  What is causing these error messages?

  A. An LDAP connection issue was caused due to an incorrect LDAP parameter.
  B. The session timed out due to a browser issue.
  C. The Multimedia Cache database is unable to connect.
  D. SMGR is not authorizing Agent to login.
  D. SMGR is not authorizing Agent to login.

• Question 29:

  Which statement correctly describes the Avaya Oceana Monitor?

  A. It provides a single location to view the status of Cluster1 components.
  B. It provides a single location to view the status of each supported Oceana component.
  C. It provides a single location to view the status of the UAC Oceana component.
  D. It provides a single location to view the status of the UCM Oceana component.
  D. It provides a single location to view the status of the UCM Oceana component.

• Question 30:

  A customer is running an Avaya Oceana® solution, and the technical engineer is troubleshooting an operational issue. The customer is using the centralized logging Kibana interface to debug the log files. Which action can the engineer take to quickly file all the ERROR messages in the log files?

  A. Add a custom filter type error, and then add this filter in selection criteria.
  B. Set the login level to FINE to see error messages.
  C. By default all the errors are high-lighted in Kibana.
  D. Under Filters, choose the level, and then select Add Filter Error.
  A. Add a custom filter type error, and then add this filter in selection criteria.