Avaya 7497X Online Practice Questions and Exam Preparation

Avaya 7497X Online Questions & Answers

• Question 51:

  When the 30-day license grace period ends for the Avaya BreezeTM server, the server goes into which state?

  A. Deny New Service State
  B. Block New Service State
  C. Active New Service State
  D. Accept New Service State
  A. Deny New Service State

• Question 52:

  A customer wants to take a backup of their email, Webchat and SMS interactions. Which Avaya Oceana® component must be backed up?

  A. UCMDataCollector Database Backup
  B. Omnistore DB Database Backup
  C. UCAStoreService Database Backup
  D. Omnistore DB Controller Data Store
  C. UCAStoreService Database Backup

• Question 53:

  Which statement describes the function of the Work Assignment Snap-in?

  A. It is a normalized model for all Avaya Oceana® resources.
  B. It is responsible for interaction routing.
  C. It helps Avaya Oceana® customers build their business logic.
  D. It provides contextual information.
  B. It is responsible for interaction routing.

• Question 54:

  During troubleshooting of Avaya Control Manager (ACM), it was found that ACM is not synchronized fully with the Communication Manager, and you are advised to run the Avaya Synchronizer tool. Which statement about the Avaya Synchronizer toll is true?

  A. Choose Import Mode: Sync (run every time for synchronization)
  B. Choose Import Mode: Initial (run every time for synchronization)
  C. Choose Import Mode: (renew for renewing synchronization)
  D. Choose Import Mode: Initial (only for initial synchronization)
  C. Choose Import Mode: (renew for renewing synchronization)

• Question 55:

  While troubleshooting Webchat interactions, which snap-in service and PU logs must be checked from the Avaya Oceana Cluster#3?

  A. CustomerControllerService
  B. ORCRestService
  C. AgentControllerService
  D. WAIMRestService
  C. AgentControllerService

• Question 56:

  A customer is running an Avaya Oceana® solution and a technical engineer is troubleshooting an operational issue. Many components are logging errors showing that they cannot connect to Unified Collaboration Module (UCM). Which three actions will help to verify the current deployed state of UCM in the solution? (Choose three.)

  A. Run deploy-service -lv on the BreezeTM server
  B. Check the service install status on cluster Administrator page in SMGR
  C. Look at the Oceana Monitor page.
  D. Look at the Event Log in System Manager
  E. Check the status of cluster1 in SMGR.
  B. Check the service install status on cluster Administrator page in SMGR
  C. Look at the Oceana Monitor page.
  E. Check the status of cluster1 in SMGR.

• Question 57:

  For deploying the Avaya Oceana® solution, what are the two recommendations for software and secure communications? (Choose two.)

  A. Check compatibility with Avaya Aura® 6.x stack as Avaya Oceana?solution is compatible with Avaya Aura® 6.x.
  B. Install signed certificates for an Avaya Oceana® deployment.
  C. Load signed certificates for an Avaya Oceana® deployment.
  D. Verify the minimum software release and compatibility metrics for Avaya Oceana® with the Avaya Aura® stack.
  E. Check compatibility with Avaya Aura® 5.x stack as Avaya Oceana® solution is only compatible with Avaya Aura® 5.2.1.
  B. Install signed certificates for an Avaya Oceana® deployment.
  D. Verify the minimum software release and compatibility metrics for Avaya Oceana® with the Avaya Aura® stack.

• Question 58:

  Which statement describes the function of the Context Store Snap-in?

  A. It is an enterprise workflow model to orchestrate the omni-channel interaction flow.
  B. It is an agent selection component based on attribute matching across all channels.
  C. It is an engine for tracking and maintaining the end-to-end context of customer interactions.
  D. It is a normalized model for all resources and interactions that provides states for resources and interactions.
  C. It is an engine for tracking and maintaining the end-to-end context of customer interactions.

• Question 59:

  When a customer launches the Webchat URL for Oceana Contact Center, they observe the error message: A connection error has occurred Connection close, chat has ended.

  What should be checked in Avaya Oceana® to confirm that the webserver and Oceana are integrated properly?

  A. Check if you get a PING response from Avaya Control Manager Server from Web Server.
  B. Verify if the Web Server Domain is set to Customer Webserver under Omnichannel Administration.
  C. Check if there are any Avaya Oceana Agents available with Web-Chat Channel in the Contact Center.
  D. Verify if you can launch the Omnichannel Administration Utility successfully.
  C. Check if there are any Avaya Oceana Agents available with Web-Chat Channel in the Contact Center.

• Question 60:

  In addition to a description of the problem, which two types of logs are required when escalating a problem to Avaya Support? (Choose two.)

  A. Provider Logs
  B. Agent Browser logs
  C. System Logs
  D. Service Logs
  E. PU Logs
  C. System Logs
  D. Service Logs