Avaya 7497X Online Practice Questions and Exam Preparation

Avaya 7497X Online Questions & Answers

• Question 11:

  If not using Security Assertion Markup Language (SAML) authentication in the deployed solution, which statement regarding the Avaya Oceana Agent/Supervisor Login is correct?

  A. Avaya Oceana Workspaces relies on CM for authentication and authorization
  B. Avaya Oceana Workspaces does not require UAC authorization while logging in
  C. Avaya Oceana Workspaces require LDAP Authentication while logging in
  D. Avaya Oceana Workspaces does not require LDAP Authentication while logging in
  A. Avaya Oceana Workspaces relies on CM for authentication and authorization

• Question 12:

  If the information (Agent, Supervisor, and Attributes Etc.) is put into Avaya Control Manager, but is actually in Oceana® which Oceana Component REST interface belongs to the Avaya Oceana® component?

  A. UCA REST
  B. UAC REST
  C. UCM REST
  D. CC REST
  A. UCA REST

• Question 13:

  When a customer leverages Avaya Aura® Experience Portal as their self-service application, during the first leg of voice call processing, which component from the Avaya Aura® stack contacts ContextStore to create a Context ID for the new Voice Interaction?

  A. Avaya Aura® Experience Portal IVR Application
  B. Avaya Aura® Session Manager
  C. Avaya Aura® Application Enablement Services
  D. Avaya Aura® Communication Manager
  A. Avaya Aura® Experience Portal IVR Application

• Question 14:

  After it has completed the processing of Engagement Designer(ED) workflow for SMS interaction, which two components does ED respond back to? (Choose two.)

  A. Work Assignment
  B. MessagingService
  C. Unified Collaboration Model
  D. ORCRestService
  E. Context Store
  A. Work Assignment
  B. MessagingService

• Question 15:

  An administrator logs in to ED admin console to check the current interactions status and finds an ED instance with Event Type "ROUTE_CONTACT_SMS". How is the event type mapped to the SMS channel in Avaya Oceana?

  A. The Event Type is mapped to the routepoint, which is configured in SMS Configuration through the Omnichannel administration utility.
  B. The Event Type is mapped to the workflow name, which is configured in SMS Configuration through the Omnichannel administration utility.
  C. The Event Type is mapped to the tag, which is configured in SMS Configuration through the Omnichannel administration utility.
  D. The Event Type is mapped to the SMS snap-in name, which is configured in SMS Configuration through the Omnichannel administration utility.
  A. The Event Type is mapped to the routepoint, which is configured in SMS Configuration through the Omnichannel administration utility.

• Question 16:

  Consider the log messages:

  `RequestId':'SWQtNzA2d2pSRm03zGtfQUtzUFFtdw==_','RouteRequestId':'0830cf65-1aaf-48a3-8a2f-44850be19f82','WorkflowType':'ROUTE_CONTACT_SMS','SourceName':'OCP ShortMessageService','CallbackIp':'135.122.106.229','ContactId':'ME1NsN-4QI6isb73z~mPyA','ChannelType':'ShortMessageService','Reason':'400 Bad Request. Space could not be resolved `,'WorkRequestId':'Id- 706wjRFm7dk_AKsPQmw'} [

  Which provider type is being handled in these log messages?

  A. OCP Chat Provider
  B. OCP Social Provider
  C. OCP Email Provider
  D. OCP SMS Provider
  D. OCP SMS Provider

• Question 17:

  Which credentials does Avaya Oceana Workspaces use for Agent login?

  A. Avaya BreezeTM Authorization Service and Avaya Control Manager Agent username and password
  B. Avaya BreezeTM Authorization Service and Avaya Communication Manager Agent username and password
  C. Avaya BreezeTM Authorization Service and Avaya Communication Manager extension and password
  D. Avaya BreezeTM Authorization Service and LDAP as Authentication Authority
  A. Avaya BreezeTM Authorization Service and Avaya Control Manager Agent username and password

• Question 18:

  Refer to the exhibit. Which statement about the exhibit is true?

  

  A. It displays the Avaya Oceana BreezeTM nodes that are synchronized with Session Manager.
  B. It displays the need for running a DRS replication Service for Avaya BreezeTM nodes.
  C. It displays a successful DRS replication from System Manager to the Avaya BreezeTM nodes.
  D. It displays the need to repair the replication service from System Manager to the Avaya BreezeTM nodes.
  A. It displays the Avaya Oceana BreezeTM nodes that are synchronized with Session Manager.

• Question 19:

  A customer is running an Avaya Oceana® solution and the technical engineer is troubleshooting an operational issue. When they make a test voice call to Avaya Oceana® the engineer finds an issue with the Avaya Oceana Unified Collaboration model and wants to check the UCM log.

  Which two log locations contain the logs for the UCM component? (Choose two.)

  A. Services Log Files /var/log/Avaya/service/UCService/ or ContactCenterService/ or OpenUM/
  B. UCSS log file to /var/log/Avaya/services/UCMStoreService/UCMStoreService
  C. CSCService Log Files /var/log/Avaya/services/CSCService/CSCService.log
  D. PU Service log file to /var/log/Avaya/dcm/pu/UCMService/or UCMDataCollector/ or ontactCenterService/
  E. Services log file to /var/log/Avaya/service/UCMService/ or UCMDataCollector/ or ContactCenterService/
  A. Services Log Files /var/log/Avaya/service/UCService/ or ContactCenterService/ or OpenUM/
  B. UCSS log file to /var/log/Avaya/services/UCMStoreService/UCMStoreService

• Question 20:

  An Avaya Oceana® administrator wants to add a new Avaya Oceana® agent. Prior to adding, the administrator logs in to the Communication Manager and finds that the new agent ID is already present in the "list agent-loginID" output. Which action can be performed by the administrator to successfully add the new agent to Avaya Oceana?

  A. Over-write the Agent ID using Avaya Control Manager while adding the Avaya Oceana® user.
  B. Remove the Agent ID from Communication Manager.
  C. Add the new Avaya Oceana® agent using Control Manager.
  D. No action; the Agent ID is not required while adding an Avaya Oceana® user in the Control Manager.
  C. Add the new Avaya Oceana® agent using Control Manager.