Avaya 7497X Online Practice Questions and Exam Preparation

Avaya 7497X Online Questions & Answers

• Question 41:

  You have successfully deployed the Avaya Oceana® solution.

  Which two verification steps will confirm that the voice interactions can be delivered to Avaya Oceana® agents? (Choose two.)

  A. The Avaya Oceana® administrators are in READY state for voice channel.
  B. The AES and CSC connections are established.
  C. The Avaya Oceana® agents are in READY state for the email channel.
  D. The Avaya Oceana® agents are in READY state for the voice channel.
  B. The AES and CSC connections are established.
  D. The Avaya Oceana® agents are in READY state for the voice channel.

• Question 42:

  Which component receives AES messages with call details; for example, Dialed Number, CLID, UUI, and UCID, during the Avaya Oceana® voice call?

  A. Work Assignment
  B. UCM
  C. Context Store
  D. CSC
  A. Work Assignment

• Question 43:

  A customer is monitoring the Work Assignment (WA) PU log files to troubleshoot an issue with the Avaya Oceana Agent Workspaces and receive the following log messages:

  Log File: wa-wae-pu-*.log

  09-20 11:41:29, 855 [wa-engine-thread ] INFO WaeEventMapper ?[.2.0.0.480_1]

  [M:processInboundEvent (ResourceStateEvent) ] [T:].

  Resource state change for ResourceStateEvent

  [triggeringWorkId=00002000521474393284, state=NOT_READY, nativeResourceID=6006800,sourceId=e_CM_1, channel=Voice, accountId=6006800, workLimit=1, activeWorkCount=0] successfully processed

  What is the current status of the Agent Workspaces?

  A. NOT_READY
  B. READY
  C. BUSY
  D. CONNECTED
  B. READY

• Question 44:

  Consider the following ContextData for a Voice Channel Interaction: ContextData=S9iOZBBTKiQ-pF9K-x8lw,VO,N

  What is the significance of "VO"?

  A. VO - `VoIP" Call
  B. VO - `PSTN' Voice
  C. V0 - Video
  D. VO - Web Voice
  A. VO - `VoIP" Call

• Question 45:

  When a call is transferred from Avaya Aura® Experience Portal to Communication Manager Ingress VDN, what information is passed inside the UUI header? (Choose two.)

  A. Context ID
  B. Call ID
  C. UCID
  D. Call Ref ID
  E. Session ID
  A. Context ID
  E. Session ID

• Question 46:

  For an Avaya Oceana® interaction that is being routed through a Self Service (Elite IVR) application on Communication Manager, which state is true?

  A. WorkRequestID=RouteRequestID=ContactID
  B. WorkRequestID=ContextStoreID=UCID=ContactID
  C. WorkRequestID=Customer=UCID=ContactID
  D. WorkRequestID=ContextStoreID and ConatactID=UCID
  B. WorkRequestID=ContextStoreID=UCID=ContactID

• Question 47:

  Which parameter uniquely identifies a contact while it is being processed in Engagement Designer?

  A. Caller ID
  B. WorkRequestID
  C. ContextID
  D. DNIS Number
  C. ContextID

• Question 48:

  Given the following CSC attribute string:

  [{"providerId": "uk-oceanaX-cm", "aesIP":"10.147.88.x", "cmName":"CM7"}]

  What is the significance of CM7 in the CSC communication manager list?

  A. It should match the Communication Manager FQDN.
  B. It should match the Communication Manager host name.
  C. It should match the Communication Manager IP address.
  D. It should match the Switch Connection Name in the AES server.
  D. It should match the Switch Connection Name in the AES server.

• Question 49:

  Unified Agent Controller (UAC) gets the status of the agent stations and interactions data from which Avaya Oceana® core component?

  A. Unified Collaboration Administration (UCA)
  B. Call Server Connector (CSC)
  C. Unified Collaboration Model (UCM)
  D. Engagement Designer (ED)
  A. Unified Collaboration Administration (UCA)

• Question 50:

  To perform the restore of the Intersystem cache database, which application file must run from the Install directory of the Omnichannel Windows Multimedia Server?

  A. Avaya\Oceana\Oceana\BackupAndRestore\BackupAndRestore.exe
  B. Avaya\Oceana\Oceana\BackupAndRestore\CacheDatabaseRestore.exe
  C. Avaya\Oceana\Oceana\BackupAndRestore\Restore.exe
  D. Avaya\Oceana\Oceana\BackupAndRestore\OmnichannelRestore.exe
  A. Avaya\Oceana\Oceana\BackupAndRestore\BackupAndRestore.exe