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Avaya 6210 Online Practice Questions and Exam Preparation

6210 Exam Details

  • Exam Code
    :6210
  • Exam Name
    :Avaya Aura Contact Center Implementation
  • Certification
    :Avaya Certifications
  • Vendor
    :Avaya
  • Total Questions
    :71 Q&As
  • Last Updated
    :Jul 08, 2026

Avaya 6210 Online Questions & Answers

  • Question 1:

    After the Avaya Aura Media Server High Availability (HA) pair is formed, several Element Manager pages display new features that reflect the new paired High Availability state/status. In the primary AAMS Element Manager navigation pane, which three features do you need to status? (Choose three.)

    A. Ensure one Element Role is listed for both the Primary and Backup server.
    B. Ensure one Element Role is listed for both the Active and Standby server.
    C. Ensure only two nodes are listed.
    D. Ensure no alarms are listed in the Alarm Description column.

  • Question 2:

    Avaya Aura Media Server (AAMS) is used in SIP-enabled Contact Centers for media processing. Which two configurations are possible with Avaya Aura Contact Center (AACC) 7.1? (Choose two.)

    A. AAMS installed with OVA in Virtual System
    B. AAMS installed on Hyper-V cores on Physical Server
    C. AAMS installed on Hyper-V cores in Virtual System
    D. AAMS installed with OVA on Physical Server

  • Question 3:

    While configuring an agent in Contact Center Manager Administration (CCMA), what does associating the domain user account provide the user?

    A. The ability to use Hot Desking feature.
    B. The ability to access files on their network.
    C. The ability to map the user to a Windows account.
    D. The ability to provide voice, e-mail and chat functionality to a single application.

  • Question 4:

    When a SIP INVITE message arrives at the Contact Center Manager Server (CCMS), CCMS matches the message with one of the configured Route Points URIs. CCMS then anchors the customer call to a port on which component?

    A. Call Pilot
    B. Avaya Aura Communication Manager
    C. Avaya Aura Media Server
    D. Avaya Aura Midsize Enterprise (ME)

  • Question 5:

    A customer has Avaya Aura Contact Center (AACC) and Avaya Aura Unified Communications Platform Integration.

    For the Avaya Aura Session Manager (ASM) to direct incoming voice contacts to the AACC, as part of the ASM and AACC configuration, which two items are configured in ASM? (Choose two.)

    A. Enable TLS encryption for Hosts.
    B. Install a Signed Certificate from a Trusted Host.
    C. Add the Avaya Aura Contact Center as a Trusted Host.
    D. Add a Routing Policy for the AACC.

  • Question 6:

    For Avaya Aura Contact Center R7, which three statements regarding the Windows installation is true? (Choose three.)

    A. Avaya Aura Contact Center Release 7 is supported on Microsoft Windows Server 2008 R7.
    B. Customers upgrading to Avaya Aura Contact Center Release 7.x, must migrate to a new Microsoft Windows Server 2012 R2.
    C. Avaya Aura Contact Center Release 7 is supported on the Microsoft Windows Server 2012 R2 operating system.
    D. A Microsoft Windows Server 2012 R2 operating system product key is required.

  • Question 7:

    You are configuring the Real-Time Statistics Multicast (RSM) settings on a newly installed Avaya Aura Contact Center (AACC). Which address is within the acceptable range for use as an IP Multicast address on Contact Center Manager Server (CCMS)?

    A. 223.0.0.255
    B. 225.0.1.254
    C. 242.0.1.0
    D. 240.255.255.254

  • Question 8:

    Which three statements about Avaya Aura Contact Center (AACC) Licensing are true? (Choose three.)

    A. Agent licenses are available for both Nodal and Corporate Licensing.
    B. A Corporate Enterprise license type is for a network of Avaya Aura Contact Center installations.
    C. The Nodal Enterprise license type controls the licensing for a single Avaya Aura Contact Center node.
    D. The licensing grace period duration is 15 days.
    E. Nodal Enterprise licensing supports a Standby License Manager.

  • Question 9:

    When performing a database restore, Avaya Aura Contact Center (AACC) services must be shut-down before starting the restore. How are these services shut-down?

    A. Use the Stop Shadowing command on the SMMC System Tray to manually shut-down the services.
    B. Use the System Control and Monitor utility to manually shut-down the services.
    C. The database utility performs the shut-down automatically.
    D. Use the Windows Services utility to manually shut-down the services.

  • Question 10:

    In a Mission Critical AACC High Availability (HA) campus solution, there are two types of switchovers, managed and unmanaged. A managed switchover is one initiated by the administrator or caused by a failure of a monitored Contact Center Manager Server (CCMS) or Communication Control Toolkit (CCT) component. An unmanaged switchover results from a hardware, network, database or power failure.

    Which three conditions must be satisfied before a switch over can occur? (Choose three.)

    A. Switchover is only enabled on the standby server.
    B. The active server database and standby server database are synchronized, and the standby server database is shadowing the active server database.
    C. The active and standby servers can communicate with the trusted server
    D. The active and standby servers have switchover enabled.
    E. The active server is running. All the critical CCMS and CCT services are running.

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