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6210 Real Exam Questions

Avaya Aura Contact Center Implementation

71 questions available · Page 1 of 8

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Question 1 Single choice

To log in to the Avaya Aura Media Server (AAMS) Element Manager (EM) from a browser, you must enter the correct URL.

Which URL format is correct to access the AAMS Element Manager (EM)?

  1. A

    https://<serveraddress>:em

  2. B

    https://<serveraddress>:8800/em

  3. C

    https://<serveraddress>:/em

  4. D

    https://<serveraddress>:8443/em

Show answer and explanation

Correct answer: C

Explanation

References:
https://downloads.avaya.com/css/P8/documents/101017536
(33)

Question 2 Single choice

When performing a database restore, Avaya Aura Contact Center (AACC) services must be shut-down before starting the restore.

How are these services shut-down?

  1. A

    Use the Stop Shadowing command on the SMMC System Tray to manually shut-down the services.

  2. B

    Use the System Control and Monitor utility to manually shut-down the services.

  3. C

    The database utility performs the shut-down automatically.

  4. D

    Use the Windows Services utility to manually shut-down the services.

Show answer and explanation

Correct answer: B

Question 3 Single choice

When commissioning an Avaya Aura Contact Center (AACC), you need to associate the Communication Control Toolkit (CCT) with CCMS (Contact Center Manager Server).

What steps are performed to add the CCT in Contact Center Manager Administration (CCMA), and then associate it to CCMS?

  1. A

    From CCT > Windows > Avaya > Contact Center > Server Configuration > Add Server

  2. B

    From the CCMA Launchpad > Configuration > Server menu > Add Server

  3. C

    From the CCMA Launchpad > Contact Center Management > Add Server

  4. D

    From CCMS > Avaya > Contact Center > Add Server

Show answer and explanation

Correct answer: B

Explanation

References:
https://downloads.avaya.com/css/P8/documents/101017374
page 318

Question 4 Single choice

Avaya requires that a remote support access tool be configured on Avaya Aura Contact Center (AACC) servers to provide remote support.

Which remote access tool does Avaya recommend?

  1. A

    Avaya Secure Access Link

  2. B

    pcAnywhere

  3. C

    NetMeeting

  4. D

    AA_Rescue

Show answer and explanation

Correct answer: A

Explanation

References:
https://downloads.avaya.com/css/P8/documents/100180144
(36)

Question 5 Single choice

You have created a new application (script) in Orchestration Designer (OD).

Which configuration steps in OD will allow you to place a test call to the new application?

  1. A

    Select Application Routes > CDNs > Configured Routes > Select Application > Save

  2. B

    Select Application > Routes > Add Application > Save

  3. C

    Select Call Router > Application Routes > CDNs > Configured Routes > Add > Select Application >
    Save

  4. D

    Select CDNs > Add Application > Save

Show answer and explanation

Correct answer: B

Question 6 Single choice

You can install the Contact Center Server Utility on a standalone computer, or it can co-reside with the Contact Center Manager Server (CCMS).

Which operation on the server can the Server Utility perform?

  1. A

    Modify real-Time Display interface parameters

  2. B

    View Alarms and Events

  3. C

    Perform database restores

  4. D

    Administer licensing

Show answer and explanation

Correct answer: B

Question 7 Multiple choice

Which two statements about the License Manager (LM) Configuration utility are true? (Choose two.)

  1. A

    The License Manager Configuration utility can be used to download the license file from the Avaya license website.

  2. B

    License Manager supports a WebLM License File and the Avaya WebLM Server on a virtual machine.

  3. C

    The License Manager provides central control and administration of application licensing for all features of the Contact Center.

  4. D

    The license file on the server can be edited where License Manager is installed.

Show answer and explanation

Correct answers: B, C

Explanation

References:
https://downloads.avaya.com/css/P8/documents/101017335

Question 8 Single choice

After a successful installation of Avaya Aura Contact Center, Avaya releases a patch for this particular site that is required to fix a problem reported for the CCMS. Currently, the service pack AvayaCC_CCMS_7.0.0.0.11.0021_Patch is installed under CCMS and no roll-up patches have been installed yet.

What is a valid name for the site specific patch?

  1. A

    AvayaCC_CCMS_7.0.0.0.12.0021_Patch

  2. B

    AvayaCC_CCMS_7.0.0.0.12.0031_ServicePack

  3. C

    AvayaCC_CCMS_7.0.0.0.11.0023_ ServicePack

  4. D

    AvayaCC_CCMS_7.0.0.0.11.0210_Patch

Show answer and explanation

Correct answer: D

Question 9 Single choice

After completing the Avaya Aura Contact Center installation, you want to display the installation log.

What is the path to the log?

  1. A

    D:\Avaya\Logs\Sysops

  2. B

    C:\Logs\Sysops

  3. C

    D:\Avaya\Logs\PVI

  4. D

    C:\Avaya\Logs\Sysops

Show answer and explanation

Correct answer: A

Explanation

References:
https://downloads.avaya.com/css/P8/documents/100093298
(p.26)

Question 10 Single choice

Which utility is used to status and manage the services in Contact Center Manager Server (CCMS), Contact Center Manager Administration (CCMA), Communication Control Toolkit (CCT), Contact Center Multimedia (CCMM), and License Manager (LM)?

  1. A

    Contact Center System Framework and Monitor Utility

  2. B

    Contact Center System Event and Monitor Utility

  3. C

    Contact Center System Control and Monitor Utility

  4. D

    Contact Center System License and Monitor Utility

Show answer and explanation

Correct answer: A

Explanation

References:
https://downloads.avaya.com/css/P8/documents/100093197