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Avaya 6210 Online Practice Questions and Exam Preparation

6210 Exam Details

  • Exam Code
    :6210
  • Exam Name
    :Avaya Aura Contact Center Implementation
  • Certification
    :Avaya Certifications
  • Vendor
    :Avaya
  • Total Questions
    :71 Q&As
  • Last Updated
    :Jul 08, 2026

Avaya 6210 Online Questions & Answers

  • Question 41:

    You are preparing the Windows server for the installation of Avaya Aura Contact Center (AACC). As AACC does not support Remote Access Services (RAS), it must be disabled before installing AACC. What is the correct procedure to disable Remote Access Services?

    A. Disable RAS using the Avaya Aura Contact Center Roles and Features Installer
    B. Disable RAS in Administrative Tools > Computer Management
    C. RAS is disabled automatically by the AACC R7 installation DVD
    D. Disable RAS in Administrative Tools > Remote access connection Manager

  • Question 42:

    With the Avaya Aura Contact Center (AACC) High Availability (HA) solution, email notifications can be sent automatically when a switchover occurs. What information can be included? (Choose two.)

    A. A description of the switchover type
    B. Switchover Information about the involved servers
    C. Additional information of the critical service or network failures
    D. Support numbers to reach out to Avaya

  • Question 43:

    A customer has purchased the Agent Greeting feature to provide individual pre-recorded greeting playback capabilities. Where is the license for Agent Greeting enabled in Avaya Aura Contact Center (AACC)?

    A. From the server, navigate to the Server Configuration > Licensing tab
    B. From the server, locate Multimedia Commissioning > Multimedia Licensing tab
    C. From Contact Center Manager Administration (CCMA) > Configuration > Applications > LM Service Configuration Setup tab
    D. From the Contact Center License Manager > Configuration > Contact Center Licensing tab

  • Question 44:

    On which servers is the Enable Switchover function available when configuring Avaya Aura Contact Center (AACC) High Availability (HA)?

    A. Primary Server
    B. Primary and Backup Servers
    C. Active and Standby Servers
    D. Active Server

  • Question 45:

    Avaya Aura Application Enablement Services (AES) is a set of enhanced telephony APIs, protocols, and Web services available to developers. The interface between the Avaya Aura Contact Center (AACC) and AES is Mutual TLS. Which three statements regarding the AES and AACC are true? (Choose three.)

    A. If you are using Web Services security on Contact Center, you cannot use the default certificates and must use the certificates in the Contact Center Certificate Store.
    B. AES 7.0 includes the default Contact Center root certificate.
    C. The Contact Center CTI Proxy points to the AES IP Address, port 4723, Transport TLS.
    D. AES 7.0 does not include the default Contact Center root certificate. To use the default root certificate with AES 7.0, you must import it into AES.
    E. The AACC CTI Proxy points to the AES IP address, port 5060, Transport TCP.

  • Question 46:

    After a successful installation of Avaya Aura Contact Center, Avaya releases a patch for this particular site that is required to fix a problem reported for the CCMS. Currently, the service pack AvayaCC_CCMS_7.0.0.0.11.0021_Patch is installed under CCMS and no roll-up patches have been installed yet.

    What is a valid name for the site specific patch?

    A. AvayaCC_CCMS_7.0.0.0.12.0021_Patch
    B. AvayaCC_CCMS_7.0.0.0.12.0031_ServicePack
    C. AvayaCC_CCMS_7.0.0.0.11.0023_ ServicePack
    D. AvayaCC_CCMS_7.0.0.0.11.0210_Patch

  • Question 47:

    You are installing Avaya Agent Desktop (AAD) on an agent PC.

    Which three Microsoft software components must be installed? (Choose three.)

    A. Microsoft Visual C++ 2005 SP1 Redistributable Package (x86)
    B. Microsoft WinPcap
    C. Microsoft .NET Framework 4.5.2
    D. Microsoft Internet Explorer 10.0 (32-bit) or 11.0 (32-bit)
    E. Microsoft Silverlight

  • Question 48:

    You have increased the multicast time to live value on the Contact Center Manager Server (CCMS). After changing the value, which CCMS service must be restarted so that the new value can take effect?

    A. CCMS SDP_Service, the Statistical Data Propagator Service
    B. CCMS RSM_Service, the Real-Time Statistical Manager Service
    C. CCMS RDC_Service, the Real-Time Data Calculator Service
    D. CCMS IS_Service, the Intrinsic Service

  • Question 49:

    Which two statements about scheduled backups are true? (Choose two.)

    A. Contact Center stores up to seven backup files at each server location.
    B. You can use this utility to back up operating system files.
    C. The backup location must be a tape or optical drive.
    D. You can schedule single or multiple backup tasks on a daily, weekly, or monthly basis.

  • Question 50:

    Which utility is used to status and manage the services in Contact Center Manager Server (CCMS), Contact Center Manager Administration (CCMA), Communication Control Toolkit (CCT), Contact Center Multimedia (CCMM), and License Manager (LM)?

    A. Contact Center System Framework and Monitor Utility
    B. Contact Center System Event and Monitor Utility
    C. Contact Center System Control and Monitor Utility
    D. Contact Center System License and Monitor Utility

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