Avaya 6210 Online Practice Questions and Exam Preparation

Avaya 6210 Online Questions & Answers

• Question 51:

  Which core Contact Center component manages functions such as the logic for call processing, call treatment, call handling, call presentation and the accumulation of data into historical and real-time databases?

  A. Contact Center Manager Administration (CCMA)
  B. Communication Control Toolkit (CCT)
  C. Contact Center Manager Server (CCMS)
  D. Contact Center Multimedia (CCMM)
  C. Contact Center Manager Server (CCMS)

• Question 52:

  During the Microsoft Windows installation, you must provide a computer name and domain as part of the pre-installation tasks. What is a valid name for the server computer name?

  A. Toronto2
  B. 2Toronto
  C. Toronto2_
  D. Toronto 2
  A. Toronto2

• Question 53:

  You are preparing to activate the Agent Desktop Displays (ADD) tool in the call center.

  Which protocol is a prerequisite for ADD in the Avaya Aura Contact Center (AACC) environment?

  A. Multicast or unicast communication from the CCMS to Contact Center Manager Administration (CCMA)
  B. Unicast communication from the CCMS to the client PCs
  C. Multicast from Contact Center Manager Administration (CCMA)
  D. RSM Compression (Real-Time Statistical Multicast) option that is enabled from the Contact Center Manager Server (CCMS)
  D. RSM Compression (Real-Time Statistical Multicast) option that is enabled from the Contact Center Manager Server (CCMS)

• Question 54:

  You have created a new application (script) in Orchestration Designer (OD).

  Which configuration steps in OD will allow you to place a test call to the new application?

  A. Select Application Routes > CDNs > Configured Routes > Select Application > Save
  B. Select Application > Routes > Add Application > Save
  C. Select Call Router > Application Routes > CDNs > Configured Routes > Add > Select Application > Save
  D. Select CDNs > Add Application > Save
  B. Select Application > Routes > Add Application > Save

• Question 55:

  Which features should be enabled in the Windows Server operating system before you install Avaya Aura Contact Center?

  A. IIS and XPS Viewer to view reports on the server.
  B. Storage Manager for SAN's for managing the remote backups and IIS
  C. TFTP Client to Backup of the CCMA configuration files to remote TFTP Server and XPS Viewer to view reports on the server.
  D. Simple Network Management Protocol and Windows Server Backup for monitoring and controlling of Network elements and Server backups.
  D. Simple Network Management Protocol and Windows Server Backup for monitoring and controlling of Network elements and Server backups.

• Question 56:

  You have been asked to install an Avaya Aura Contact Center High Availability (HA) solution for a customer who already has an existing AACC solution. You have installed the Standby server and entered all of the IP Address information in the HA configuration tool on the existing Primary AACC server.

  What is the next required step?

  A. Install the Replication Server for database replication.
  B. Run the High Availability tool on the Standby Server.
  C. Perform a backup on the Primary server and execute a restore of the backup on the Standby server.
  D. Reboot the Primary and Secondary Server so that they will synchronize.
  C. Perform a backup on the Primary server and execute a restore of the backup on the Standby server.

• Question 57:

  You are preparing for the first backup Avaya Aura Contact Center.

  Which step is required in the Contact Center Database Maintenance utility to prepare for the backup?

  A. On the Backup Locations tab, select the Tape Drive.
  B. On the Backup Locations tab, select the Drive, enter the UNC Path, username and password.
  C. On the Backup Locations tab, select the Applications.
  D. Shut down all services.
  B. On the Backup Locations tab, select the Drive, enter the UNC Path, username and password.

• Question 58:

  Contact Center License Manager provides central control and administration of licensing for Avaya Aura Contact Center (AACC). Before installing the AACC software, you must choose a license type and a licensing mechanism. The licensing options available to you depend on your Contact Center solution type (AML-based or SIP-enabled), and on the ordering process you use.

  Which three license types does Contact Center License Manager support? (Choose three.)

  A. Nodal Network Control Center
  B. Campus Network Control Center
  C. Corporate Enterprise
  D. Nodal Enterprise
  E. Enterprise Network Contact Center
  A. Nodal Network Control Center
  C. Corporate Enterprise
  D. Nodal Enterprise

• Question 59:

  You are preparing to install an Avaya Aura Contact Center R7 (AACC) on a server that has been supplied by the customer. You need to verify that the server meets the requirements to run AACC. In which Avaya support document will you find the server requirements?

  A. Avaya Aura Contact Center Overview and Specifications
  B. Avaya Aura Contact Center and Avaya Aura Unified Communications Platform Integration
  C. Avaya Aura Contact Center Administration
  D. Avaya Aura Contact Center Commissioning for Avaya Aura Unified Communications
  A. Avaya Aura Contact Center Overview and Specifications

• Question 60:

  Orchestration Designer (OD) is used to create applications with instructions that determine the sequence of steps a contact follows after the contact arrives at the Contact Center. Which three statements regarding the Orchestration Designer tool are true? (Choose three.)

  A. OD application steps can include call treatments, such as music or ringback.
  B. OD allows you to view real-time statistics for each skillset.
  C. OD applications can provide call routing, such as skill-based routing.
  D. OD provides a graphical editor to create Contact Center Task Flow Executor (TFE) flows.
  B. OD allows you to view real-time statistics for each skillset.
  C. OD applications can provide call routing, such as skill-based routing.
  D. OD provides a graphical editor to create Contact Center Task Flow Executor (TFE) flows.