Avaya 6210 Online Practice Questions and Exam Preparation

Avaya 6210 Online Questions & Answers

• Question 11:

  Avaya Aura Contact Center (AACC) 7.1 supports Avaya Aura Media Servers (AAMS) using High Availability (HA). Which statement about AAMS licenses for an HA pair configuration is true?

  A. They are not needed in the AACC 7.1 HA solution
  B. Each server in an HA pair configuration requires a license
  C. They are included in the AACC 7.1 HA solution
  D. The license of the Primary Server is used with the Backup Server
  B. Each server in an HA pair configuration requires a license

• Question 12:

  Avaya Aura Contact Center (AACC) uses Avaya Aura Media Server (AAMS) media processing capabilities.

  When adding the AAMS in Contact Center Manager Administration (CCMA), which three statements regarding the Master Content Store are true? (Choose three.)

  A. If the AAMS server does not contain existing contact center media, CCMA uploads base media to it.
  B. Select the Master Content Store check box for only one media server.
  C. Select the Master Content Store check box for the AAMS server that manages media and prompts.
  D. Select the Master Content Store check box for each media server.
  A. If the AAMS server does not contain existing contact center media, CCMA uploads base media to it.
  B. Select the Master Content Store check box for only one media server.
  C. Select the Master Content Store check box for the AAMS server that manages media and prompts.

• Question 13:

  Which method does Avaya recommend for installing Avaya Aura Contact Center (AACC) 7.1 on a supported virtualized server?

  A. Run the installation from an iso-image on a mounted DVD drive of your virtualized server
  B. Run the installation from a remote DVD-ROM drive that is accessible from the virtualized server over the LAN
  C. Run the installation from a remote hard disk copy of the installation DVD
  D. Run the installation from an iso-image on a remote DVD-ROM drive that is accessible from the virtualized server over the Internet
  A. Run the installation from an iso-image on a mounted DVD drive of your virtualized server

• Question 14:

  In Orchestration Designer (OD) from the Application menu, double-clicking on Master Script launches the Contact Router. The Contact Router is the first and only entry point of all contacts into applications (scripts/flows) that reside on the Contact Center system.

  The Contact Router list contains which three items that need access to scripting? (Choose three.)

  A. CLIDs
  B. CDRs
  C. DNISs
  D. CDNs
  A. CLIDs
  C. DNISs
  D. CDNs

• Question 15:

  You can install the Contact Center Server Utility on a standalone computer, or it can co-reside with the Contact Center Manager Server (CCMS). Which operation on the server can the Server Utility perform?

  A. Modify real-Time Display interface parameters
  B. View Alarms and Events
  C. Perform database restores
  D. Administer licensing
  B. View Alarms and Events

• Question 16:

  Which tool is used to verify the Communication Control Toolkit (CCT) configuration and to ensure that all resources are available and accessible to route contacts for the Contact Center Manager Server (CCMS)?

  A. Multimedia Dashboard
  B. Reference Client
  C. Server Utility
  D. Server Manager
  B. Reference Client

• Question 17:

  Which three Mission Critical High Availability (HA) solutions does Contact Center Release 7 support? (Choose three.)

  A. Mission Critical HA with or without Avaya Aura platform resiliency
  B. Mission Critical HA with Midsize Enterprise (ME)
  C. Mission Critical HA with Avaya Aura Unified Communications Virtualized Environment
  D. Mission Critical HA with Midsize Business Template
  B. Mission Critical HA with Midsize Enterprise (ME)
  C. Mission Critical HA with Avaya Aura Unified Communications Virtualized Environment
  D. Mission Critical HA with Midsize Business Template

• Question 18:

  To ensure resiliency, you have been asked to add an additional license manager to the network. Which licensing type supports an additional license manager?

  A. Nodal Enterprise, when a standby license manager is configured.
  B. Remote Enterprise, when a standby license manager is configured.
  C. Network Enterprise, where you can configure a primary and a secondary License Manager.
  D. Corporate Enterprise, where you can configure a primary and a secondary License Manager.
  D. Corporate Enterprise, where you can configure a primary and a secondary License Manager.

• Question 19:

  From the High Availability (HA) utility under Configuration, which menu selection can be used to validate that the Active and Standby servers are running?

  A. Notifications
  B. CC Configuration
  C. System
  D. Server Mode
  C. System

• Question 20:

  When commissioning an Avaya Aura Contact Center (AACC), you need to associate the Communication Control Toolkit (CCT) with CCMS (Contact Center Manager Server). What steps are performed to add the CCT in Contact Center Manager Administration (CCMA), and then associate it to CCMS?

  A. From CCT > Windows > Avaya > Contact Center > Server Configuration > Add Server
  B. From the CCMA Launchpad > Configuration > Server menu > Add Server
  C. From the CCMA Launchpad > Contact Center Management > Add Server
  D. From CCMS > Avaya > Contact Center > Add Server
  B. From the CCMA Launchpad > Configuration > Server menu > Add Server