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Avaya 6210 Online Practice Questions and Exam Preparation

6210 Exam Details

  • Exam Code
    :6210
  • Exam Name
    :Avaya Aura Contact Center Implementation
  • Certification
    :Avaya Certifications
  • Vendor
    :Avaya
  • Total Questions
    :71 Q&As
  • Last Updated
    :Jul 08, 2026

Avaya 6210 Online Questions & Answers

  • Question 21:

    Which two statements about the License Manager (LM) Configuration utility are true? (Choose two.)

    A. The License Manager Configuration utility can be used to download the license file from the Avaya license website.
    B. License Manager supports a WebLM License File and the Avaya WebLM Server on a virtual machine.
    C. The License Manager provides central control and administration of application licensing for all features of the Contact Center.
    D. The license file on the server can be edited where License Manager is installed.

  • Question 22:

    You are deploying Avaya Agent Desktop (AAD) for the first time in a SIP-enabled contact center.

    Which configuration step should be performed in Contact Center Management Administration (CCMA) for agents to use AAD?

    A. Assign an AAD login ID and password to each agent.
    B. Enable Agent Desktop integration in each agent's Call Presentation Class.
    C. Associate a domain user account with each agent.
    D. Acquire each agent's telephone.

  • Question 23:

    For Avaya Aura Contact Center (AACC) High Availability (HA), you must backup the active server database, restore it onto the standby server and enable shadowing. Database shadowing does not work if the difference in time between the active and the standby server database is greater than how many hours?

    A. 72 Hours
    B. 48 Hours
    C. 24 Hours
    D. 12 Hours

  • Question 24:

    After you complete the Avaya Aura Contact Center (AACC) installation, you should perform a backup.

    From the Contact Center Database Maintenance utility, which two menu options are used to perform the backup?

    A. Select Location and Immediate Backup
    B. Map Drive and Immediate Backup
    C. Backup Drive and Immediate Backup
    D. Backup Location and Immediate Backup

  • Question 25:

    Avaya Aura Contact Center (AACC) supports VMware vSphere. VMware vSphere allows multiple copies of the same operating system or several different operating systems to run as virtual machines on a large x86-based host hardware server.

    Which three statements regarding the AACC server types supported on an AML-based Avaya CS1000 when installed on a VMware virtual machine are true? (Choose three.)

    A. Voice and Multimedia Contact Server with Avaya Aura Media Server
    B. Multimedia Contact Server Only
    C. Voice and Multimedia Contact Server without Avaya Aura Media Server
    D. Voice Contact Server Only

  • Question 26:

    A customer has installed Avaya Aura Contact Center (AACC) on a Platform Vendor Independent (PVI) server. They want to receive real-time data on their client computer via Unicast stream. Where do you set the transmission mode for the site to Unicast?

    A. From the CCMS > RSM IP Address window
    B. From Windows > Apps > Manager Administration Configuration > Console Root > Avaya > Applications > CCMA Settings
    C. From Windows > Apps > Manager Administration Configuration > Console Root > Avaya > Applications > Real-Time Reporting > RTR Registry Settings
    D. From the CCMS > RSMConfig

  • Question 27:

    In Contact Center Release 7, Contact Center Manager Administration (CCMA) stores information in a Cache Database. Which three statements regarding the Cache database are true? (Choose three.)

    A. It simplifies the overall solution as all components use a common database.
    B. Avaya Aura Contact Center Release 7 updates the version of Cache 2015 to Intersystem Cache.
    C. The Cache database technology supports database shadowing for fault tolerant and mission critical solutions such as AACC.
    D. All data is now replicated and there is no need for a CCMA backup and restore.

  • Question 28:

    By which two methods can you verify the status of the Data Execution Prevention (DEP) in Windows Server 2016? (Choose two.)

    A. Windows Start > Control Panel > System > Advanced System Settings > Performance Settings > Data Execution Prevention
    B. Windows Start > System > Advanced System Settings > Performance Settings > Data Execution Prevention
    C. My computer > properties > advanced system settings > advanced > environment variables > Data Execution Prevention
    D. Control Panel > Network and Internet > Internet Options, and then turn on DEP for essential Windows programs and services only

  • Question 29:

    Avaya Aura Contact Center (AACC) uses the media processing capabilities of the Avaya Aura Media Server (AAMS) to perform functions such as conference customer and agent speech paths with media treatments. Which three statements regarding AACC and the AAMS are true? (Choose three.)

    A. AAMS is supported on the Windows Server 2012 R2 operating system when installed co-resident with AACC.
    B. AACC does not require a license for each AAMS instance in the solution.
    C. AACC integrates with AAMS using Media Server Markup Language (MSML) based communication.
    D. AAMS provides a MSML-based service type named ACC_APP_ID.

  • Question 30:

    You will need to configure Internet Explorer (IE) options to access Avaya Aura Contact Center (AACC) components such as Contact Center Manager Administration (CCMA). Which three statements regarding the configuration of Internet Explorer are true? (Choose three.)

    A. CCMA supports the 32-bit and 64-bit versions of Microsoft Internet Explorer.
    B. You must run Internet Explorer in compatibility mode for CCMA and Communication Control Toolkit (CCT).
    C. CCMA supports only the 32-bit version of Microsoft Internet Explorer.
    D. Install Microsoft Internet Explorer 10.0 or 11.0.

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