Avaya 6202 Online Practice Questions and Exam Preparation

Avaya 6202 Online Questions & Answers

• Question 1:

  A customer has installed Contact Center manager Administration (CCMA) on a Platform Vendor Independent (PVI) server.

  They want to send data on their client PC via unicast stream where can the Application server be configured to send data using unicast?

  A. RSM IP address window on Contact Center Manager Server (CCMS)
  B. Multicast Ctrl on CCMA
  C. RTR Registry Settings on CCMA
  D. RSM Config on CCMA
  C. RTR Registry Settings on CCMA

• Question 2:

  Which operating system is supported for Avaya AuraTM Contact Center server installations?

  A. Windows Server 2008 SP1 Standard or Enterprise Edition X32
  B. Windows Server 2003 SP2 Standard or Enterprise Edition X64
  C. Windows Server 2008 R2 Standard or Enterprise Edition X64
  D. Windows Server2008 Datacenter Edition X64
  C. Windows Server 2008 R2 Standard or Enterprise Edition X64

• Question 3:

  You are installing an Application Module Link (AML) based Contact Center Manager Server (CCMS) with only one network interface card (NIC) CARD After finishing the installation, and looking under the System Control and Monitor Utility, it is noticed that the TFE, VSM and ASM services are down.

  Which three situations can cause this? (Choose three)

  A. There is no network connection between the CCMS and Communications Server 1000 (CS1000) Ping both directions to verify the connection
  B. Nodal License must be changed to a Corporate License, otherwise the services will stay down
  C. Within the CS1000 AML configuration, verify ELAN and VAS configuration and verify AML is enabled
  D. Only a SIP-based CCMS can have one LAN card Add a second LAN card
  A. There is no network connection between the CCMS and Communications Server 1000 (CS1000) Ping both directions to verify the connection

• Question 4:

  You are installing a new Contact Center Manager Server (CCMS) Application Module Link (AML) based for use with Avaya Communications Server (CS100). Which statement about setting up and configuring the hardware connections for the CCMS is true?

  A. A direct connection to the ELAN subnet through a dedicated second network interface card (NIC) is supported
  B. A direct connection to the ELAN subnet through a dedicated NIC is required
  C. A connection to the Contact Center Server subnet through a dedicated NIC is not required
  D. A connection to the ELAN subnet and the Contact Center Server subnet through a dedicated NIC is required
  A. A direct connection to the ELAN subnet through a dedicated second network interface card (NIC) is supported

• Question 5:

  When preparing a server platform operating system with 8 GB of RAM and 500 GB of hard drive space for Contact Center Manager Server (CCMS) XXXX will how you configure the server's Virtual Memory settings?

  A. Set the Virtual Memory to equal one-half of the physical memory
  B. Set the Virtual Memory to equal the physical memory
  C. Set the Virtual Memory to equal two times the physical memory
  D. Let the Operating System manage the Virtual Memory
  A. Set the Virtual Memory to equal one-half of the physical memory

• Question 6:

  A customer supplied a server that fully meets the Platform Vendor Independent (PVI) specification for supporting a full co-resident software installation of Contact Center Manager Server (CCMS), Contact Center Manager Administration (CCMA), Communication Control Toolkit (CCT), Contact Center Multimedia (CCMM), License Manager, Server Utility and Security Framework The server has: Quad- Core Xeon 2.8 GHz CPU, 8 GB RAM, 531 GB hard disk space available When doing a full co-resident installation, what is the supported number of Agents and Calls per Hour (CPH)?

  A. Less than 100 Agents, and less than 4000 CPH
  B. Less than 200 Agents, and less than 12000 CPH
  C. Less than 600 Agents, and less than 24000 CPH
  D. Less than1200 Agents, and less than 50000 CPH
  B. Less than 200 Agents, and less than 12000 CPH

• Question 7:

  Which method does Avaya recommend for installing Contact Center Manager Server (CCMS) on a supported server?

  A. Run the installation from a remote hard disk copy of the installation DVD.
  B. Run the installation from a remote DVD-ROM drive that is accessible from the server over the LAN.
  C. Run the installation from the installation DVD, and use the DVD-ROM drive that is part of the server
  D. Run the installation from a remote DVD-ROM drive that is accessible from the server over the Internet
  C. Run the installation from the installation DVD, and use the DVD-ROM drive that is part of the server

• Question 8:

  Which main components on Avaya AuraTM for Midsize Enterprises (formerly known as MBT), must be configured to integrate with Contact Center Manager Server (CCMS) in an Avaya AuraTM Contact Center environment?

  A. System Platform, Media Server and Utility Server
  B. Cdom, WebLM License Manager and XEN Server
  C. SIP Enablement Services, Application Enablement Services and Communications Manager
  D. Office Communications Server, Media Application Server and Converged Office Server
  C. SIP Enablement Services, Application Enablement Services and Communications Manager

• Question 9:

  A customer is installing Avaya AuraTM Contact Center with Application Module Link (AML) connectivity to an Avaya Communication Server 1000 (CS1000) switch with a remote survivable CS1000 backup site (Geographical Redundancy) As part of the solution the customer wants to implement xxx AML based contact center with Contact CENTER Manager Server (CCMS) installed in the main site and in a remote Backup site. You are currently installing the primary site CCMS? What is the process for configuring the CS1000 Remote Backup/Survival Call Server (Survival Media Gateway)?

  A. during CCMS Installation go to the Installation Data Window to the CS1000 tab, enter the CS1000 SMG ELAN IP address in the "Alternative Switch IP Address" Field
  B. during CCMS Installation go to the Installation Data Window to the CS1000 tab, enter the CS1000 SMG Contact Center Subnet IP address in the "Alternative Switch IP Address" Field
  C. In the CS1000 System Element Manager, configure the alternate Switch IP Address, The CS1000 will distribute the primary CCMS registration IP to the backup CS1000 SMG
  D. In the CS1000 System, configure a management IP and use this IP in the "Switch IP Address" field under the CS1000 tab in the Installation Wizard
  A. during CCMS Installation go to the Installation Data Window to the CS1000 tab, enter the CS1000 SMG ELAN IP address in the "Alternative Switch IP Address" Field

• Question 10:

  You are configuring the Contact Center Manager Server (CCMS) operating system as part of the pre- installation tasks. What is a valid name for the server computer name?

  A. Toronto2
  B. 2Toronto
  C. Toronto2_
  D. Toronto 2
  A. Toronto2