A customer has installed Contact Center manager Administration (CCMA) on a Platform Vendor Independent (PVI) server.
They want to send data on their client PC via unicast stream where can the Application server be configured to send data using unicast?
A. RSM IP address window on Contact Center Manager Server (CCMS)
B. Multicast Ctrl on CCMA
C. RTR Registry Settings on CCMA
D. RSM Config on CCMA
When preparing a server platform operating system with 8 GB of RAM and 500 GB of hard drive space for Contact Center Manager Server (CCMS) XXXX will how you configure the server's Virtual Memory settings?
A. Set the Virtual Memory to equal one-half of the physical memory
B. Set the Virtual Memory to equal the physical memory
C. Set the Virtual Memory to equal two times the physical memory
D. Let the Operating System manage the Virtual Memory
You are installing a new Contact Center Manager Server (CCMS) Application Module Link (AML) based for use with Avaya Communications Server (CS100).
Which statement about setting up and configuring the hardware connections for the CCMS is true?
A. A direct connection to the ELAN subnet through a dedicated second network interface card (NIC) is supported
B. A direct connection to the ELAN subnet through a dedicated NIC is required
C. A connection to the Contact Center Server subnet through a dedicated NIC is not required
D. A connection to the ELAN subnet and the Contact Center Server subnet through a dedicated NIC is required
You are installing an Application Module Link (AML) based Contact Center Manager Server (CCMS) with only one network interface card (NIC) CARD After finishing the installation, and looking under the System Control and Monitor Utility, it is noticed that the TFE, VSM and ASM services are down.
Which three situations can cause this? (Choose three)
A. There is no network connection between the CCMS and Communications Server 1000 (CS1000) Ping both directions to verify the connection
B. Nodal License must be changed to a Corporate License, otherwise the services will stay down
C. Within the CS1000 AML configuration, verify ELAN and VAS configuration and verify AML is enabled
D. Only a SIP-based CCMS can have one LAN card Add a second LAN card
Which operating system is supported for Avaya AuraTM Contact Center server installations?
A. Windows Server 2008 SP1 Standard or Enterprise Edition X32
B. Windows Server 2003 SP2 Standard or Enterprise Edition X64
C. Windows Server 2008 R2 Standard or Enterprise Edition X64
D. Windows Server2008 Datacenter Edition X64
Which main components on Avaya AuraTM for Midsize Enterprises (formerly known as MBT), must be configured to integrate with Contact Center Manager Server (CCMS) in an Avaya AuraTM Contact Center environment?
A. System Platform, Media Server and Utility Server
B. Cdom, WebLM License Manager and XEN Server
C. SIP Enablement Services, Application Enablement Services and Communications Manager
D. Office Communications Server, Media Application Server and Converged Office Server
Which method does Avaya recommend for installing Contact Center Manager Server (CCMS) on a supported server?
A. Run the installation from a remote hard disk copy of the installation DVD.
B. Run the installation from a remote DVD-ROM drive that is accessible from the server over the LAN.
C. Run the installation from the installation DVD, and use the DVD-ROM drive that is part of the server
D. Run the installation from a remote DVD-ROM drive that is accessible from the server over the Internet
A customer supplied a server that fully meets the Platform Vendor Independent (PVI) specification for supporting a full co-resident software installation of Contact Center Manager Server (CCMS), Contact Center Manager Administration (CCMA), Communication Control Toolkit (CCT), Contact Center Multimedia (CCMM), License Manager, Server Utility and Security Framework The server has: Quad- Core Xeon 2.8 GHz CPU, 8 GB RAM, 531 GB hard disk space available When doing a full co-resident installation, what is the supported number of Agents and Calls per Hour (CPH)?
A. Less than 100 Agents, and less than 4000 CPH
B. Less than 200 Agents, and less than 12000 CPH
C. Less than 600 Agents, and less than 24000 CPH
D. Less than1200 Agents, and less than 50000 CPH
Avaya requires you to configure a remote support access tool on Avaya AuraTM Contact Center servers to provide remote support.
Which remote access tool does Avaya recommend?
A. NetMeeting
B. pcAnywhere
C. LogMeln Rescue
D. Remote Desktop Access
You want to implement High Availability which licensable feature is needed as a part of the License File?
A. Multiplicity
B. Networking
C. Standby Server
D. Universal Networking
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