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6202 Real Exam Questions

Avaya Aura(TM) Contact Center Implementation Exam

65 questions available · Page 1 of 7

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Question 1 Single choice

You are installing an Application Module Link (AML) based Contact Center Manager Server (CCMS) with only one network interface card (NIC) CARD After finishing the installation, and looking under the System Control and Monitor Utility, it is noticed that the TFE, VSM and ASM services are down.

Which three situations can cause this? (Choose three)

  1. A

    There is no network connection between the CCMS and Communications Server 1000 (CS1000) Ping both directions to verify the connection

  2. B

    Nodal License must be changed to a Corporate License, otherwise the services will stay down

  3. C

    Within the CS1000 AML configuration, verify ELAN and VAS configuration and verify AML is enabled

  4. D

    Only a SIP-based CCMS can have one LAN card Add a second LAN card

Show answer and explanation

Correct answer: A

Question 2 Single choice

Which main components on Avaya AuraTM for Midsize Enterprises (formerly known as MBT), must be configured to integrate with Contact Center Manager Server (CCMS) in an Avaya AuraTM Contact Center environment?

  1. A

    System Platform, Media Server and Utility Server

  2. B

    Cdom, WebLM License Manager and XEN Server

  3. C

    SIP Enablement Services, Application Enablement Services and Communications Manager

  4. D

    Office Communications Server, Media Application Server and Converged Office Server

Show answer and explanation

Correct answer: C

Question 3 Single choice

You are preparing to connect the hardware for the Contact Center Manager (CCMS) in a dual-network
interface card (NIC) configuration.

Which statement describes the dependency that must be considered?

  1. A

    Ensure that NetBIOS on both of the NICs is enabled

  2. B

    The ELAN subnet card comes first in the binding order

  3. C

    The Contact Center Server subnet card comes first in the binding order

  4. D

    If the server has more than two NICs, ensure that all NICs are enabled and all have IP addresses assigned to them

Show answer and explanation

Correct answer: C

Question 4 Single choice

After successful installation of the Contact Center application, Avaya releases a patch for this particular site which is required to fix a problem reported for the Contact Center Manager server (CCMS) for this site.
Currently, the service pack "AvayaAura_CCMS_6.0.200.0.123" is installed on the CCMS and no roll-up patches have yet been installed.

What is a valid name for the site specific patch?

  1. A

    AvayaAura_CCMS_6.0.200.0.124_ServicePack

  2. B

    AvayaAura_CCMS_6.0.200.0.123_ServicePack

  3. C

    AvayaAura_CCMS_6.0.200.101.003_Patch

  4. D

    AvayaAura_CCMS_6.0.200.003_Patch

Show answer and explanation

Correct answer: C

Question 5 Single choice

A customer has Avaya AuraTM Midsize Enterprise (formerly MBT) and is implementing SIP Based Contact Center Manager (CCMS), They are running the installation wizard and have reached the installation Data window Under the SIP Network tab, which IP address should be entered in the SIP CTI Proxy Server field?

  1. A

    the AES Server IP address

  2. B

    the Avaya Communications Server 1000(CS1000) Network Routing Server (NRS) IP address

  3. C

    the SES Server IP address

  4. D

    the Media Server IP address

Show answer and explanation

Correct answer: A

Question 6 Single choice

In a SIP based Avaya AuraTM Contact Center, the Contact Center Manager Server (CCMS) supports
secure Transport Layer Security (TLS) communication.

When implementing Security Certificate management for TLS in the CCMS, what is the first step that must be accomplished?

  1. A

    Create the Certificate Store in the CCMS

  2. B

    Apply the Signed Certificate to the CCMS

  3. C

    Create a Certificate Signing Request (CSR) file from the CMS

  4. D

    Apply the Certificate Authority (CA) Root Certificate to the CCMS

Show answer and explanation

Correct answer: D

Question 7 Single choice

A customer supplied a server that fully meets the Platform Vendor Independent (PVI) specification for supporting a full co-resident software installation of Contact Center Manager Server (CCMS), Contact Center Manager Administration (CCMA), Communication Control Toolkit (CCT), Contact Center Multimedia (CCMM), License Manager, Server Utility and Security Framework The server has: Quad-Core Xeon 2.8 GHz CPU, 8 GB RAM, 531 GB hard disk space available.

When doing a full co-resident installation, what is the supported number of Agents and Calls per Hour (CPH)?

  1. A

    Less than 100 Agents, and less than 4000 CPH

  2. B

    Less than 200 Agents, and less than 12000 CPH

  3. C

    Less than 600 Agents, and less than 24000 CPH

  4. D

    Less than1200 Agents, and less than 50000 CPH

Show answer and explanation

Correct answer: B

Question 8 Single choice

When deploying Avaya AuraTM Contact Center servers.

Which third-party software applications are supported?

  1. A

    Specified anti-Virus software, (off-line) back-up utilities, and Customer Relationship Management (CRM) services

  2. B

    Specified anti-Virus software and (off-line) back-up utilities

  3. C

    Specified anti-virus software and Avaya AuraTM Agent Desktop

  4. D

    Specified anti-virus software, (off-line) back-up utilities, and Avaya AuraTM Agent Desktop

Show answer and explanation

Correct answer: B

Question 9 Single choice

You are installing Contact Center manager Administration (CCMA) on a standalone server.

How should the IP multicast address be set on the CCMA server that?

  1. A

    The CCMA server IP multicast sending address must be the same as the IP multicast sending address on the Contact Center Manager Server (CCMS) but different from the IP multicast receiving address in CCMA

  2. B

    The CCMA server IP multicast sending address must be the same as the IP multicast receiving address on the CCMS, but different from the IP multicast sending address in CCMA

  3. C

    The CCMA server IP multicast sending address must be the same as the IP multicast sending address on the CCMS, but different from the IP multicast sending address in CCMA

  4. D

    The CCMA server IP multicast sending address must be the same as the CCMA server IP multicast sending address, but different from the IP multicast sending address in CCMS

Show answer and explanation

Correct answer: D

Question 10 Single choice

You are currently implementing HA (High Availability) campus solution on the Contact Center Manager Server (CCMS), and have done he following

. Installed the standby server with its own ELAN and Contact Center LAN IP addresses . Obtained two IP addresses for the managed IP addresses ELAN and the Contact Center LAN . Configured the hosts file and the DNS that will reflect the new managed IP addresses . Marked the server as active with all of the

managed IP and standby server IP addresses on the active server under server mode configuration screen

What is the next step in the deployment of campus HA?

  1. A

    Configure the standby server manually as a standby with the same information that was entered at the active server

  2. B

    Configure a backup location, run immediate backup of the active server, and run a restore of the same backup on the standby server

  3. C

    Enable shadowing on the active server and synchronize the database

  4. D

    Enable shadowing on the standby server and synchronize the active server database

Show answer and explanation

Correct answer: B