6202 Exam Details

  • Exam Code
    :6202
  • Exam Name
    :Avaya Aura(TM) Contact Center Implementation Exam
  • Certification
    :Avaya Certifications
  • Vendor
    :Avaya
  • Total Questions
    :65 Q&As
  • Last Updated
    :Jul 10, 2026

Avaya 6202 Online Questions & Answers

  • Question 41:

    You are installing an Application Module Link (AML) based Contact Center Manager Server (CCMS) with only one network interface card (NIC) CARD After finishing the installation, and looking under the System Control and Monitor Utility, it is noticed that the TFE, VSM and ASM services are down.

    Which three situations can cause this? (Choose three)

    A. There is no network connection between the CCMS and Communications Server 1000 (CS1000) Ping both directions to verify the connection
    B. Nodal License must be changed to a Corporate License, otherwise the services will stay down
    C. Within the CS1000 AML configuration, verify ELAN and VAS configuration and verify AML is enabled
    D. Only a SIP-based CCMS can have one LAN card Add a second LAN card

  • Question 42:

    You have installed Contact Center Manager Administration (CCMA) and Security Framework on the same server, The customer wants to force Unified Communications Manager (UCM) users to change their password every 60 days. Which link under UCM is used to change the password aging setting?

    A. Administrative Users
    B. Audit
    C. Password
    D. Policies

  • Question 43:

    You are installing a new SIP-based Contact Center Manager Server (CCMS) Which statement about setting up and configuring the hardware connections for the CCMS is true?

    A. A direct connection to the ELAN subnet through a dedicated second network interface card (NIC) is not required
    B. A direct connection to the ELAN subnet through a dedicated second NIC is required
    C. A direct connection to the Contact Center Server subnet through a dedicated NIC is not required
    D. A direct connection to both the ELAN subnet and the Contact Center Server subnet through a dedicated NIC is not required

  • Question 44:

    You have just completed the installation of Contact Center Manager Server (CCMS) and Licensing Manager on a Windows 2008 server The license file now needs to be placed in service How should you complete this task?

    A. The license file is automatically placed in service via the License Manager Installation process
    B. You can copy the license file onto the server (D: drive) where the License Manager is installed, and then use the License Manager Configuration utility to point to the file
    C. You can edit the license file on the server where License Manager is installed, then use the License Manager Configuration utility to update the file
    D. You can use the License Manager Configuration utility to download the license file from the Avaya license website

  • Question 45:

    A customer has just completed installing an Avaya AuraTM Contact Center solution with Contact Center Manager Server (CCMS), Contact Center Manager Administration (CCMA) and Security Framework, The CCMA Server which was just installed with Security Framework needs to be backed up.

    Which statement about Security Framework backup true?

    A. Use the CCMA Backup and Restore link under CCMA Configuration
    B. Use the Security Framework Backup and Restore utility
    C. The Security Framework can be backed-up using the CCMS Backup Utility
    D. Backup and restore the security framework configuration from the UCM Web Based tool

  • Question 46:

    You are installing Contact Center Manager Administration (CCMA) on a standalone server. Which statement regarding passwords associated with CCMA running on a Windows Server 2008 operating system is true?

    A. The ice Admin user account can be deleted during the CCMA installation
    B. The ice Admin user account password must be established during installation of CCMA
    C. If the ice Admin password is changed, CCMA cannot be logged on to either as web admin of any other user
    D. If the default web admin password is changed, CCMA cannot be logged on to either as ice Admin or as any other user

  • Question 47:

    In a customer's Local Area Network, some segments in the network do not allow multicast for transmitting data.

    When configuring the Contact Center Manager Administration (CCMA) using the RTR Registry Settings (Real-Time Reporting), how can network bandwidth usage be limited?

    A. In the Output Rate box, type the maximum number of simultaneous outputs that the server is directed to allow
    B. In the Output Rate box, type the minimum number of simultaneous outputs that the server is directed to allow
    C. In the Unicast Sessions box, type the maximum number of simultaneous unicast sessions that the server is directed to allow
    D. In the Minimum Unicast Sessions box, type the minimum number of simultaneous unicast sessions that the server is directed to allow

  • Question 48:

    A customer has installed Contact Center Manager Administration (CCMA) to manage Contact Center Manager Server (CCMS) , The servers can communicate with other servers and PCs using either multicast or unicast data How is real-time data sent from the Avaya AuraTM Contact Center servers to the desktop PCs?

    A. CCMS sends only multicast data to CCMA, which then sends either multicast or unicast data to desktop PCs
    B. CCMS sends only multicast data to CCMA, which then sends only multicast data to desktop PCs
    C. CCMS sends only multicast data to CCMA, which then sends only unicast data to desktop PCs
    D. CCMS sends either multicast or unicast data to CCMS, which then sends either multicast or unicast data to desktop PCs

  • Question 49:

    You are installing the Contact Center Manager Administration (CCMA) software on a prepared server for the first time This will be the first CCMA server on the network. The System Readiness Check window indicates under the software tab that Web Server Internet Information Service (xx) is not installed on the server. The installation wizard was stopped.

    What should be done to connect the error?

    A. Return the installation wizard and ignore the message
    B. Continue the installation wizard, then download and install IIS before rebooting
    C. Re-install the Windows operating system with IIS Service
    D. Using Windows 2008 Server Manager, Add Role that will install IIS

  • Question 50:

    When installing SIP-based Avaya AuraTM Contact Center, what component provides Voice Processing for calls entering the contact center?

    A. Media Processing Server (MPS')
    B. Call Pilot
    C. Media Application Server (MAS)
    D. Avaya AuraTM Midsize Enterprise (MBT)

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