Avaya 6202 Online Practice Questions and Exam Preparation

Avaya 6202 Online Questions & Answers

• Question 31:

  Which three items will back up using the Contact Center manager Administration (CCMA) Backup and Restore utility? (Choose three)

  A. Access Classes
  B. Emergency Help configuration settings
  C. Partitions
  D. Real-Time Reporting configuration settings
  A. Access Classes
  B. Emergency Help configuration settings
  D. Real-Time Reporting configuration settings

• Question 32:

  You are using Security Framework installed on the network for single sign on (SSO) proposes. Currently two existing Contact Center Manager administration (CCMA) systems are working with the Security Framework. An additional new CCMA was added.

  Which statement describes what should be done to use the SSO functionality by the new Server?

  A. Add the new CCMA host name to the Security Framework as a trusted site. Then SSO will be enabled
  B. Configure the "Security Settings" section in the CCMA Server new Configuration utility. Then the Policy Agent for SSO will be enabled
  C. Map between the CCMA Existing user to a Communications Control Toolkit (CCT) User by using the "CCMA User Migration" tool on the CCMA Server, then SSO will be enabled
  D. Configure the "Security Settings" on the CCMA Windows Server 2008 operating system and point to the Security Framework IP Address, then SSO will be enabled
  A. Add the new CCMA host name to the Security Framework as a trusted site. Then SSO will be enabled

• Question 33:

  A customer has a prepared that works with Service Demand Architecture (SOA) web services directly to the Contact Center Manager Server (CCMS) which are SOA web services enabled at the Contact Center Manager Server (CCMS)?

  A. Using the CCMS server configuration, access the WS Open interface tab and select SOA ENABLED
  B. SOA is enabled by default in the CCMS as a part of the installation
  C. SOA Web Service is not supported in Avaya AuraTM Contact Center 6.0
  D. While adding a new CCMS server to the Contact Center Manager Administration (CCMA) server via the web client. Select the "web services" are under the new CCMS server being added. and select SOA ENABLED
  A. Using the CCMS server configuration, access the WS Open interface tab and select SOA ENABLED

• Question 34:

  To ensure resiliency, you have been tasked to add an additional licensing server to the network in which configuration will the additional licensing server work?

  A. when the standby license manager is configured in a Nodal licensing environment
  B. when the licensing server is manually selected
  C. When the two licensing servers are configured for agent license load balancing
  D. when the two licensing servers operate in an active-standby configuration
  D. when the two licensing servers operate in an active-standby configuration

• Question 35:

  Which method does Avaya recommend for installing Contact Center Manager Server (CCMS) on a supported server?

  A. Run the installation from a remote hard disk copy of the installation DVD.
  B. Run the installation from a remote DVD-ROM drive that is accessible from the server over the LAN.
  C. Run the installation from the installation DVD, and use the DVD-ROM drive that is part of the server
  D. Run the installation from a remote DVD-ROM drive that is accessible from the server over the Internet
  C. Run the installation from the installation DVD, and use the DVD-ROM drive that is part of the server

• Question 36:

  In an Avaya AuraTM Contact Center, what does enabling Open do?

  A. It permits agents to utilize the Avaya Open Queue?Desktop for agent skills that have agents logged in with the correct training and knowledge sets to handle calls
  B. It allows third parties including Contact Center Multimedia (CCMM) to create, read, and delete multimedia and voice contacts in Contact Center Manager Server (CCMS)
  C. It gives agents and Call Center supervisors the ability to manage multiple simultaneous contact types such as voice, outbound voice, email, chat, IM and voicemail
  D. It provides extended call queuing functionality for the Avaya AuraTM Contact Center by implementing the same functionality as the Automatic Call Distribution Queue including useful features like visualization
  B. It allows third parties including Contact Center Multimedia (CCMM) to create, read, and delete multimedia and voice contacts in Contact Center Manager Server (CCMS)

• Question 37:

  You are installing a new Contact Center Manager Server (CCMS) Application Module Link (AML) based for use with Avaya Communications Server (CS100). Which statement about setting up and configuring the hardware connections for the CCMS is true?

  A. A direct connection to the ELAN subnet through a dedicated second network interface card (NIC) is supported
  B. A direct connection to the ELAN subnet through a dedicated NIC is required
  C. A connection to the Contact Center Server subnet through a dedicated NIC is not required
  D. A connection to the ELAN subnet and the Contact Center Server subnet through a dedicated NIC is required
  A. A direct connection to the ELAN subnet through a dedicated second network interface card (NIC) is supported

• Question 38:

  A customer is implementing a SIP-based Avaya AuraTM Contact Center The customer currently has Avaya Aura ME (Midsize Enterprise) system installed (Formerly known as MBT-Midsize Business Template) Which protocol is used to transfer messages between the Avaya Aura ME AES (Application Enable Service) component and the Contact Center Manager Server (CCMS) component?

  A. Meridian Link Protocol
  B. H323
  C. TR/87
  D. Application Module Link (AML)
  C. TR/87

• Question 39:

  You are preparing for the first backup of the Contact Center Manager Server (CCMS). The environment requires a backup to a remote directory. Which step is required for a successful database backup via the Contact Center Database Maintenance window?

  A. Add the Windows user account to the "Log on as a backup" policy
  B. Configure backup username using Server Name\username format under the Backup Location tab
  C. Shut down all services on the CCMS
  D. Verify that a backup tape is available
  B. Configure backup username using Server Name\username format under the Backup Location tab

• Question 40:

  Avaya requires you to configure a remote support access tool on Avaya AuraTM Contact Center servers to provide remote support. Which remote access tool does Avaya recommend?

  A. NetMeeting
  B. pcAnywhere
  C. LogMeln Rescue
  D. Remote Desktop Access
  C. LogMeln Rescue