Avaya 6202 Online Practice Questions and Exam Preparation

Avaya 6202 Online Questions & Answers

• Question 21:

  After successful installation of the Contact Center application, Avaya releases a patch for this particular site which is required to fix a problem reported for the Contact Center Manager server (CCMS) for this site. Currently, the service pack "AvayaAura_CCMS_6.0.200.0.123" is installed on the CCMS and no roll-up patches have yet been installed.

  What is a valid name for the site specific patch?

  A. AvayaAura_CCMS_6.0.200.0.124_ServicePack
  B. AvayaAura_CCMS_6.0.200.0.123_ServicePack
  C. AvayaAura_CCMS_6.0.200.101.003_Patch
  D. AvayaAura_CCMS_6.0.200.003_Patch
  C. AvayaAura_CCMS_6.0.200.101.003_Patch

• Question 22:

  You are installing Contact Center manager Administration (CCMA) on a standalone server. How should the IP multicast address be set on the CCMA server that?

  A. The CCMA server IP multicast sending address must be the same as the IP multicast sending address on the Contact Center Manager Server (CCMS) but different from the IP multicast receiving address in CCMA
  B. The CCMA server IP multicast sending address must be the same as the IP multicast receiving address on the CCMS, but different from the IP multicast sending address in CCMA
  C. The CCMA server IP multicast sending address must be the same as the IP multicast sending address on the CCMS, but different from the IP multicast sending address in CCMA
  D. The CCMA server IP multicast sending address must be the same as the CCMA server IP multicast sending address, but different from the IP multicast sending address in CCMS
  D. The CCMA server IP multicast sending address must be the same as the CCMA server IP multicast sending address, but different from the IP multicast sending address in CCMS

• Question 23:

  You are preparing a Platform Vendor Independent (PVI) server for Contact Center manager Server (CCMS) Application installation The Contact Center type is an Application Module Link (AML) based Avaya Communications Server 1000 (CS1000) Contact Center multimedia (CCMM) is not a part of the solution Which two statements describe the settings that should be configured from Date and Time? (Choose two.)

  A. Ensure the Windows time service is disabled
  B. Ensure the Windows time service is enabled
  C. Ensure Windows Date and Time Settings are disabled
  D. Ensure Windows Date and Time Settings are enabled
  E. Ensure both "automatically adjust clock for daylight savings changes" and "automatically synchronize with an internet time server" check boxes are selected
  A. Ensure the Windows time service is disabled
  C. Ensure Windows Date and Time Settings are disabled

• Question 24:

  Which operating system features should be enabled in Windows Server 2008 operating system before you install Contact Center Manager Administration (CCMA)?

  A. Windows Server Backup for running CCMA Server Backups and Internet Information Services (IIS)
  B. TFTP Client to Backup of the CCMA configuration files to remote TFTP Server and XPS Viewer to view reports on the server
  C. Storage Manager for SAN's for managing the remote backups and IIS
  D. IIS and XPS Viewer to view reports on the server
  A. Windows Server Backup for running CCMA Server Backups and Internet Information Services (IIS)

• Question 25:

  A customer supplied a server that fully meets the Platform Vendor Independent (PVI) specification for supporting a full co-resident software installation of Contact Center Manager Server (CCMS), Contact Center Manager Administration (CCMA), Communication Control Toolkit (CCT), Contact Center Multimedia (CCMM), License Manager, Server Utility and Security Framework The server has: Quad- Core Xeon 2.8 GHz CPU, 8 GB RAM, 531 GB hard disk space available When doing a full co-resident installation, what is the supported number of Agents and Calls per Hour (CPH)?

  A. Less than 100 Agents, and less than 4000 CPH
  B. Less than 200 Agents, and less than 12000 CPH
  C. Less than 600 Agents, and less than 24000 CPH
  D. Less than1200 Agents, and less than 50000 CPH
  B. Less than 200 Agents, and less than 12000 CPH

• Question 26:

  A customer has purchased Avaya AuraTM Contact Center with the correct licensing to provide Open Queue session license and to provide agent licenses for the required multimedia contact types For this customer, where is Open Queue enabled?

  A. In the Contact Center Manager Sever (CCMS), Server Configuration, in the Main Menu Licensing tab
  B. in the Contact Center License Manager, Configuration, in the Contact Center Licensing tab
  C. in the CCMS, Multimedia Commissioning, Multimedia Licensing tab
  D. in the Contact Center Manager Administration (CCMA), Configuration, Applications, in the LM Service Configuration Setup tab
  A. In the Contact Center Manager Sever (CCMS), Server Configuration, in the Main Menu Licensing tab

• Question 27:

  You are currently implementing HA (High Availability) campus solution on the Contact Center Manager Server (CCMS), and have done he following

  . Installed the standby server with its own ELAN and Contact Center LAN IP addresses . Obtained two IP addresses for the managed IP addresses ELAN and the Contact Center LAN . Configured the hosts file and the DNS that will reflect the new managed IP addresses . Marked the server as active with all of the managed IP and standby server IP addresses on the active server under server mode configuration screen What is the next step in the deployment of campus HA?

  A. Configure the standby server manually as a standby with the same information that was entered at the active server
  B. Configure a backup location, run immediate backup of the active server, and run a restore of the same backup on the standby server
  C. Enable shadowing on the active server and synchronize the database
  D. Enable shadowing on the standby server and synchronize the active server database
  B. Configure a backup location, run immediate backup of the active server, and run a restore of the same backup on the standby server

• Question 28:

  Which operating system is supported for Avaya AuraTM Contact Center server installations?

  A. Windows Server 2008 SP1 Standard or Enterprise Edition X32
  B. Windows Server 2003 SP2 Standard or Enterprise Edition X64
  C. Windows Server 2008 R2 Standard or Enterprise Edition X64
  D. Windows Server2008 Datacenter Edition X64
  C. Windows Server 2008 R2 Standard or Enterprise Edition X64

• Question 29:

  You are installing Avaya AuraTM Contact Center with Application Module Link (AML) connectivity to an Avaya Communications Server 1000 ( CS1000) Rls. 6.0 and Call Pilot Rls 5.0

  To integrate the systems, where must the Call Pilot IP address be configured during the CCMS installation?

  A. Installation Data window, CS1000 tab
  B. Installation Data window, CCMS tab
  C. Installation Data window, License Manager Tab
  D. Installation Data window, Call Pilot tab
  A. Installation Data window, CS1000 tab

• Question 30:

  A customer is deploying Security Framework with single sign on (SSO) functionality As a part of the configuration, it is necessary to login to the Security Framework web tool-UCM. Which user can access and configure the Configuration window

  A. admin
  B. sysadmin
  C. webadmin
  D. local server administrator
  A. admin