Avaya 6202 Online Practice Questions and Exam Preparation

Avaya 6202 Online Questions & Answers

• Question 11:

  When deploying Avaya AuraTM Contact Center servers. Which third-party software applications are supported?

  A. Specified anti-Virus software, (off-line) back-up utilities, and Customer Relationship Management (CRM) services
  B. Specified anti-Virus software and (off-line) back-up utilities
  C. Specified anti-virus software and Avaya AuraTM Agent Desktop
  D. Specified anti-virus software, (off-line) back-up utilities, and Avaya AuraTM Agent Desktop
  B. Specified anti-Virus software and (off-line) back-up utilities

• Question 12:

  Which process is performed by the Contact Center Server database migration tool during an upgrade?

  A. It creates a new database for the upgrade to Avaya AuraTM Contact Center
  B. It extracts customer data and prepares it for the upgrade to Avaya AuraTM Contact Center
  C. It upgrades all processes to Avaya AuraTM Contact Center
  D. It migrates Avaya AuraTM Contact Center applications to new server platforms
  B. It extracts customer data and prepares it for the upgrade to Avaya AuraTM Contact Center

• Question 13:

  How does Avaya recommend a Release Update (RU) or Service Pack (SP) be added during the installation of the AuraTM Contact Center applications?

  A. Create a shared folder with full access on a network drive and download the RU or SP to it
  B. Stop the installation and use Add/Remove Programs to add the downloaded RU or SP
  C. Create a folder on the server where the Contact Center software is being installed and download the RU or SP to it
  D. Download the RU or SP and write it onto a DBD and then use the DVD to install it onto the server
  C. Create a folder on the server where the Contact Center software is being installed and download the RU or SP to it

• Question 14:

  You are preparing to connect the hardware for the Contact Center Manager (CCMS) in a dual-network interface card (NIC) configuration. Which statement describes the dependency that must be considered?

  A. Ensure that NetBIOS on both of the NICs is enabled
  B. The ELAN subnet card comes first in the binding order
  C. The Contact Center Server subnet card comes first in the binding order
  D. If the server has more than two NICs, ensure that all NICs are enabled and all have IP addresses assigned to them
  C. The Contact Center Server subnet card comes first in the binding order

• Question 15:

  A customer has an Avaya Communications Server 1000 (CS 1000) and wants to implement SIP Based Avaya AuraTM Contact Center. What is the minimum release of the CS1000 software that is supported with the SIP Based Contact Center?

  A. 40
  B. 50
  C. 55
  D. 60
  B. 50

• Question 16:

  You are planning to install the License Manager Application on the same server on which Contact Center Manager Server (CCMS) is installed Which IP address should be entered when configuring the contact center components that require access to the License Manger?

  A. the Contact Center Server subnet IP address of the server used for CCMS
  B. the ELAN IP address of the server used for CCMS
  C. the ELAN IP address of the switch
  D. the Contact Center subnet IP address of the server used for Contact Center Server Administration (CCMA)
  A. the Contact Center Server subnet IP address of the server used for CCMS

• Question 17:

  A customer has installed Contact Center manager Administration (CCMA) on a Platform Vendor Independent (PVI) server.

  They want to send data on their client PC via unicast stream where can the Application server be configured to send data using unicast?

  A. RSM IP address window on Contact Center Manager Server (CCMS)
  B. Multicast Ctrl on CCMA
  C. RTR Registry Settings on CCMA
  D. RSM Config on CCMA
  C. RTR Registry Settings on CCMA

• Question 18:

  When commissioning an Avaya AuraTM Contact Center, You need to associate the Communication Control Toolkit (CCT) with a Contact Center Manager Server (CCMS) Assume the CCMS has Open Queue enabled. Which process is used to associate a CCT server with CCMS?

  A. In the Communication Control Toolkit (CCT) Windows interface go to Avaya, then to Contact Center, then to CCT, then to CCT Console, to Server Configuration
  B. In the Contact Center Manager Server (CCMS) Windows interface go to Avaya, then to Manager Server, to Server Configuration
  C. In the Contact Center Manager Administration (CCMA) web interface go to Launch pad, then to Configuration, then to Server, to Add Server
  D. In the Contact Center Manager Server (CCMS) Windows interface goes to Avaya, then to Contact Center, then to Manager Server, to Network Configuration
  E. In the Communication Control Toolkit (CCT) Web Admin interface go to Providers, then to Passive, then to Terminate, to Add Terminate
  A. In the Communication Control Toolkit (CCT) Windows interface go to Avaya, then to Contact Center, then to CCT, then to CCT Console, to Server Configuration

• Question 19:

  You have just completed installing Contact Center Manager Administration (CCMA) and Security Framework. An external LDAP user heeds to the created via the Unified Communications Manager (UCM). Which configuration must be run before creating the user?

  A. Configure the LDAP server information under the external authentication
  B. Under the Add Administrative user window choose Authentication type-External and configure the server IP
  C. The CCMA User Migration tool must be used to configure the LDAP server
  D. The user must be created via Access and Partition Management under the CCMA
  A. Configure the LDAP server information under the external authentication

• Question 20:

  You are installing Avaya AuraTM Contact Center with Contact Center Manager Seer (CCMS) Contact Center Manager Administrator (CCMA), Communications Control Toolkit (CCT), Contact Center Multimedia (CCMM), License Manager and Server Utility, As part of the preparation of the xxx a dedicated partition for all Applications Logs has been created.

  Which utility is used to point to the new Trace logs partition

  A. Cache Log Controller
  B. Log Archiver Utility
  C. Log Control Utility
  D. Trace Control Utility
  D. Trace Control Utility