Which statement is true about the ability to look up customers in Cisco Context Service?
A. Exactly one customer object is returned, based on the search parameters that are provided
B. If more than one customer object is found, a failure is returned, based on the search parameters that are provided.
C. An array of customer objects is returned, based on the search parameters that are provided.
D. Cisco Context Service does not provide the ability to look up customers.
Which information is readable to Cisco Collaboration Software in the cloud?
A. PII
B. plain text name value pair
C. PII and plain text name value pair
D. No information is readable to Cisco collaboration Software.
Which statement is true about Cisco Context Service?
A. A POD can map to multiple fieldsets.
B. A POD can map to a fieldset.
C. The runtime connector is responsible for account and password management
D. Every customer is mapped to a maximum of one POD.
If you use skills-based routing, where is the agent selection criteria defined?
A. in the Contact Service Queue definition
B. in the Resource definition
C. in the Skill definition
D. in the Skill Group definition
Why are CSQs associated to the team definition?
A. It allows agents to be a part of the CSQ.
B. It allows the associated supervisors to make modifications to the CSQ.
C. It designates which CSQ information to display on the supervisor desktop.
D. It is informational and is used for historical reporting only.
Which server cannot be configured during the installation phase when installing Cisco Unified Contact Center Express on Cisco Unified Computing System servers?
A. Cisco Unified Communications Manager server
B. DNS server
C. NTP server
D. SMTP server
What is the maximum number of contacts that Cisco Finesse supports in a phone book?
A. 2000
B. 1500
C. 500
D. 300
An organization wants to collect an account number from a customer via IVR prompting Then the customer wants to use a keystroke macro to insert the account number into the account number field in the agent CRM desktop application. The keystroke macro will also initiate the CRM desktop application and execute a database lookup from the CRM database server, in order to retrieve the customer record. Which product provides these capabilities at the lowest cost?
A. Cisco Unified IP IVR
B. Cisco Unified CCX Standard
C. Cisco Unified CCX Enterprise
D. Cisco Unified CCX Premium
E. Cisco Unified CCX Enhanced
What are the peripheral variables in the Set Enterprise Call Info step related to?
A. call variables
B. custom variables
C. script parameters that are passed from the application configuration
D. ECC variables
The Agent email feature is available in which Cisco Unified Contact Center Express packages?
A. Premium and Enhanced
B. Premium, Enhanced, and Standard
C. Premium only
D. Premium and Standard
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