Cisco 500-052 Online Practice Questions and Exam Preparation

Cisco 500-052 Online Questions & Answers

• Question 1:

  A customer purchases 200 Cisco Unified CCX Premium agent seats.

  Which two additional items must the customer purchase to be able to run a 30-port outbound IVR campaign? (Choose two.)

  A. 30 outbound IVR ports
  B. 15 agent seats
  C. gateway
  D. router
  A. 30 outbound IVR ports
  C. gateway

• Question 2:

  Which two Cisco Unified CCX steps invoke another Unified CCX application script? (Choose two.)

  A. CallSubflow step
  B. On Exception Goto step
  C. Trigger Application step
  D. Connect step
  E. Cache Document
  A. CallSubflow step
  C. Trigger Application step

• Question 3:

  A preview outbound dialer uses which source and destination resources?

  A. a CTI port to the customer
  B. the ACD line of the agent to the customer
  C. the personal line of the agent to the customer
  D. a CTI port to the agent, then redirected to the customer
  B. the ACD line of the agent to the customer

• Question 4:

  What is the maximum number of contacts that Cisco Finesse supports in a phone book?

  A. 2000
  B. 1500
  C. 500
  D. 300
  B. 1500

• Question 5:

  In a Cisco Unified Contact Center Express deployment with Cisco Unified Communications Manager Express, which feature is disabled on the Cisco Agent Desktop?

  A. recording
  B. monitoring
  C. embedded browser
  D. call-control buttons
  D. call-control buttons

• Question 6:

  Which three operations can be performed within the Cisco Finesse IP Phone Age (IPPA)? (Choose three.)

  A. A supervisor can use Finesse IPPA to act as an agent and accept calls.
  B. An agent can sign in to Finesse IPPA and initiate call recording.
  C. A supervisor can sign in to Finesse IPPA and initiate call recording.
  D. An agent using Finesse IPPA can enter Not Ready, Sign-out, and Wrap-up reasons.
  E. Agents can log in to Finesse IPPA with Cisco Unified CCX deployed using a Standard license.
  C. A supervisor can sign in to Finesse IPPA and initiate call recording.
  D. An agent using Finesse IPPA can enter Not Ready, Sign-out, and Wrap-up reasons.
  E. Agents can log in to Finesse IPPA with Cisco Unified CCX deployed using a Standard license.

• Question 7:

  If you have not configured the database subsystem, what is the status of the database subsystem on the Control Center page of AppAdmin?

  A. partial service
  B. out of service
  C. shutdown
  D. not configured
  D. not configured

• Question 8:

  Which three fields are used in defining a CSQ in Cisco Unified Contact Center Express Enhanced? (Choose three.)

  A. Agent Name
  B. WrapUp Time
  C. Service Level
  D. Overflow CSQ
  E. Automatic Work
  F. Unified CCX Application
  B. WrapUp Time
  C. Service Level
  E. Automatic Work

• Question 9:

  The Cisco Unified CCX license MAC is generated based on which three items? (Choose three.)

  A. hostname
  B. IP address
  C. gateway address
  D. physical MAC
  E. Cisco Unified CCX version
  A. hostname
  B. IP address
  C. gateway address

• Question 10:

  In Cisco Unified Contact Center Express, when a variable in the application editor is defined as a parameter, which statement is true?

  A. The variable can be used to pass data to and from subflows.
  B. The value for that variable can be supplied through the Application Management menu in Cisco Unified CCX Administration.
  C. The value for that variable is defined by the calling application.
  D. The variable can be used in conditional steps.
  E. The variable can be used to pass data to and from VoiceXML applications.
  B. The value for that variable can be supplied through the Application Management menu in Cisco Unified CCX Administration.