500-052 Online Practice Questions and Verified Answers

Question 1 Single choice

Which statement is true about the default script field when adding an application?

A
When a caller does not enter a choice in a Menu step, it will execute the default script.
B
Any problems running the configured script will cause the default script to be executed.
C
When the caller enters a digit in the Menu step that is not defined, the default script will be executed.
D
When the caller enters a digit that is not checked in the filter of the Get Digit String step, the default script will be executed.

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Correct answer: B

Question 2 Single choice

Which statement is true about the ability to look up customers in Cisco Context Service?

A
Exactly one customer object is returned, based on the search parameters that are provided
B
If more than one customer object is found, a failure is returned, based on the search parameters that
are provided.
C
An array of customer objects is returned, based on the search parameters that are provided.
D
Cisco Context Service does not provide the ability to look up customers.

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Correct answer: C

Question 3 Multiple choice

Which three operations can be performed within the Cisco Finesse IP Phone Age (IPPA)? (Choose three.)

A
A supervisor can use Finesse IPPA to act as an agent and accept calls.
B
An agent can sign in to Finesse IPPA and initiate call recording.
C
A supervisor can sign in to Finesse IPPA and initiate call recording.
D
An agent using Finesse IPPA can enter Not Ready, Sign-out, and Wrap-up reasons.
E
Agents can log in to Finesse IPPA with Cisco Unified CCX deployed using a Standard license.

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Correct answers: C, D, E

Question 4 Single choice

What information from the first node is used as the secret key during second node installation?

A
administrator password
B
application user password
C
security password
D
IP address

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Correct answer: C

Question 5 Single choice

Which option can be configured while installing Cisco Unified CCX on Cisco UCS servers?

A
DNS server
B
NTP server
C
SMTP server
D
CUCM server

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Correct answer: C

Question 6 Multiple choice

Which two tasks must an administrator perform on Cisco Desktop Administrator to support presence integration? (Choose two.)

A
Assign a contact list to a CSQ.
B
Assign a contact list to a workflow group.
C
Assign an SME to a contact list.
D
Assign a contact list to a skill.
E
Assign an SME to a CSQ.

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Correct answers: B, C

Question 7 Multiple choice

Which three options cannot be validated using the Cisco Unified Communications Sizing Tool in a Cisco Unified CCX deployment configuration? (Choose three.)

A
number of silent-monitoring and remote-monitoring sessions
B
bandwidth requirement between Cisco Unified CCX and SocialMiner in an agent web chat deployment
C
number of historical reporting sessions
D
bandwidth requirement for remote agents who are connected over a WAN to Cisco Unified CCX
E
number of ASR and TTS ports
F
bandwidth requirement between two Cisco Unified CCX nodes in a high availability over WAN deployment

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Correct answers: B, D, F

Question 8 Single choice

Which action enables a contact center supervisor to access and monitor live data reports for multiple teams?

A
Take no action, because a supervisor cannot monitor more than one team.
B
Assign the supervisor as primary superior for one of the teams and as secondary supervisor for other relevant teams.
C
Assign the supervisor as primary supervisor for all the relevant teams.
D
Add the supervisor as a member of all the relevant teams.

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Correct answer: C

Question 9 Single choice

Agent Email is a Cisco Unified CCX feature available in which of these packages?

A
Premium, Enhanced, and Standard
B
Premium only
C
Premium and Standard
D
Premium and Enhanced

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Correct answer: B

Question 10 Single choice

Cisco Finesse supports the use of custom call variable layouts.

How does the agent desktop determine which layout to use?

A
The name of the layout is passed to the agent desktop via a keyword variable that is named user layout.
B
The layout is associated to the team under Team Resources.
C
The layout is associated to the CSQ definition.
D
The layout is associated to the desktop layout under Team Resources.

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Correct answer: A