Cisco Cisco Specialist 500-052 Questions & Answers

• Question 21:

  In a Cisco Unified CCX application script, a number is read from an external database. The number must then be played out as part of a prompt. Which Cisco Unified CCX Editor step creates a new prompt that can play out the number?

  A. Create Container Prompt

  B. Create Generated Prompt

  C. Create Language Prompt

  D. Create Conditional Prompt

  Correct Answer: B

• Question 22:

  Which three tasks can an agent perform on the Cisco Agent Desktop? (Choose three.)

  A. chat with an SME

  B. send an email to an SME

  C. send enterprise data to an SME

  D. transfer a call to an SME

  E. start a Cisco WebEx session with an SME

  Correct Answer: ACD

• Question 23:

  Which Cisco Unified Contact Center Express platform set supports the use of an embedded Internet browser within the Cisco Agent Desktop?

  A. Premium only

  B. Enhanced and Premium only

  C. Standard, Enhanced, and Premium

  D. Cisco Unified Contact Center Express does not support an embedded Internet browser

  Correct Answer: A

• Question 24:

  Which two steps check out a database connection from the connection pool? (Choose two.)

  A. DB Get

  B. DB Read

  C. DB Write

  D. DB Release

  Correct Answer: BC

• Question 25:

  Cisco Finesse supports the use of custom call variable layouts. How does the agent desktop determine which layout to use?

  A. The name of the layout is passed to the agent desktop via a keyword variable that is named user layout.

  B. The layout is associated to the team under Team Resources.

  C. The layout is associated to the CSQ definition.

  D. The layout is associated to the desktop layout under Team Resources.

  Correct Answer: A

• Question 26:

  Which two releases require physical media to be ordered and received prior to patching or upgrading Cisco Unified Contact Center Express? (Choose two.)

  A. minor release

  B. major release

  C. service update

  D. engineering special

  Correct Answer: AB

• Question 27:

  Which statement is true about the default script field when adding an application?

  A. When a caller does not enter a choice in a Menu step, it will execute the default script.

  B. Any problems running the configured script will cause the default script to be executed.

  C. When the caller enters a digit in the Menu step that is not defined, the default script will be executed.

  D. When the caller enters a digit that is not checked in the filter of the Get Digit String step, the default script will be executed.

  Correct Answer: B

• Question 28:

  Which step can be used to trap runtime script errors and recover gracefully?

  A. Set

  B. Call Subflow

  C. On Exception Goto

  D. Get Reporting Statistic

  Correct Answer: C

• Question 29:

  Which tool is used to size Cisco Unified CCX?

  A. Analysis Manager

  B. Cisco Unified Communications Sizing Tool

  C. Expert Advisor

  D. Cisco Unified Real-Time Monitoring Tool

  Correct Answer: B

• Question 30:

  Which three of the following tasks can be performed using Cisco Unified Real-Time Monitoring Tool? (Choose three.)

  A. collect trace files

  B. stop and start Cisco Unified CCX services

  C. view syslog messages

  D. perform backup and restore functions

  E. monitor the health of the Cisco Unified CCX system

  Correct Answer: ACE