Cisco 500-052 Online Practice Questions and Exam Preparation

Cisco 500-052 Online Questions & Answers

• Question 11:

  Which of the following is not an input that is required when you install Cisco Unified CCX?

  A. application username
  B. platform administrator username
  C. IP address
  D. default language
  E. time zone
  D. default language

• Question 12:

  Which tab on the Cisco Finesse agent desktop hosts the gadget for agents to accept or initiate a call?

  A. The My Statistics tab hosts the gadget.
  B. The Home tab hosts the gadget.
  C. The Manage Customer tab hosts the gadget.
  D. The gadget to initiate or accept a call is common and is not tied to a specific tab.
  C. The Manage Customer tab hosts the gadget.

• Question 13:

  Which two steps check out a database connection from the connection pool? (Choose two.)

  A. DB Get
  B. DB Read
  C. DB Write
  D. DB Release
  B. DB Read
  C. DB Write

• Question 14:

  Which phones must be associated to the RmCm application user account?

  A. all phones
  B. none, because that user account is not used for phone association
  C. only agent phones that are used with the Cisco Finesse agent desktop
  D. only Cisco Finesse IPPA phones
  C. only agent phones that are used with the Cisco Finesse agent desktop

• Question 15:

  Which three tasks can an agent perform on the Cisco Agent Desktop? (Choose three.)

  A. chat with an SME
  B. send an email to an SME
  C. send enterprise data to an SME
  D. transfer a call to an SME
  E. start a Cisco WebEx session with an SME
  A. chat with an SME
  C. send enterprise data to an SME
  D. transfer a call to an SME

• Question 16:

  Which three statements describe the importing of contacts into a Cisco Unified Contact Center Express campaign? (Choose three.)

  A. Phone1 is the only mandatory field.
  B. Up to three custom fields can be added.
  C. List filtering for "Do Not Call" is unsupported.
  D. When records have matching phone numbers, only one record is created.
  E. Imports can be automatically executed on a weekly basis.
  A. Phone1 is the only mandatory field.
  C. List filtering for "Do Not Call" is unsupported.
  D. When records have matching phone numbers, only one record is created.

• Question 17:

  Where can you start, stop, and restart Cisco Unified Contact Center Express services?

  A. Control Center on Cisco Unified Contact Center Express Serviceability
  B. System page on Cisco Unified Contact Center Express Administration
  C. Cisco Desktop Administrator
  D. Cisco Unified Communications Operating System Administration
  A. Control Center on Cisco Unified Contact Center Express Serviceability

• Question 18:

  Which statement is true about Cisco Context Service?

  A. A POD can map to multiple fieldsets.
  B. A POD can map to a fieldset.
  C. The runtime connector is responsible for account and password management
  D. Every customer is mapped to a maximum of one POD.
  B. A POD can map to a fieldset.

• Question 19:

  What is the maximum round-trip time between Cisco Unified Contact Center Express servers in a WAN deployment?

  A. 2 ms
  B. 10 ms
  C. 50 ms
  D. 80 ms
  D. 80 ms

• Question 20:

  Which facility is provided to debug a Cisco Unified Contact Center Express script live with a real voice call?

  A. Cisco Unified Contact Center Express Editor
  B. Reactive Debugging
  C. Accept Step
  D. Proactive Debugging
  B. Reactive Debugging