Cisco Cisco Specialist 500-052 Questions & Answers

• Question 11:

  What is the maximum number of concurrent agent web chat sessions that are supported on the highest class server?

  A. 75

  B. 25

  C. 50

  D. 120

  Correct Answer: C

• Question 12:

  You should perform which three steps when troubleshooting a Cisco Unified Contact Center Express engine "Java out of memory" crash? (Choose three)

  A. Collect the thread dump for Cisco Unified CCX Engine

  B. Check to see if the customer has installed any third party applications

  C. Collect engine heap performance data via the Cisco Unified Real-Time Monitoring Tool.

  D. Collect heap dumps via the Cisco Unified Real-Time Monitoring Tool

  E. Talk to the customer about the deployment and usage pattern. F. Check the Cisco Unified CCX Serviceability Control Center

  Correct Answer: CDE

• Question 13:

  A customer purchases 200 Cisco Unified Center Express Premium agent seats in order to run a 30-port outbound IVR campaign, which two addition items must the customer purchase?

  A. a router

  B. a gateway

  C. 30 outbound IVR ports

  D. 30 agent seats

  E. 15 agent seats

  Correct Answer: BC

• Question 14:

  Which action enables a contact center supervisor to access and monitor live data reports for multiple teams?

  A. Take no action, because a supervisor cannot monitor more than one team.

  B. Assign the supervisor as primary superior for one of the teams and as secondary supervisor for other relevant teams.

  C. Assign the supervisor as primary supervisor for all the relevant teams.

  D. Add the supervisor as a member of all the relevant teams.

  Correct Answer: C

• Question 15:

  Which tab on the Cisco Finesse agent desktop hosts the gadget for agents to accept or initiate a call?

  A. The My Statistics tab hosts the gadget.

  B. The Home tab hosts the gadget.

  C. The Manage Customer tab hosts the gadget.

  D. The gadget to initiate or accept a call is common and is not tied to a specific tab.

  Correct Answer: C

• Question 16:

  Which three operations can be performed within the Cisco Finesse IP Phone Age (IPPA)? (Choose three.)

  A. A supervisor can use Finesse IPPA to act as an agent and accept calls.

  B. An agent can sign in to Finesse IPPA and initiate call recording.

  C. A supervisor can sign in to Finesse IPPA and initiate call recording.

  D. An agent using Finesse IPPA can enter Not Ready, Sign-out, and Wrap-up reasons.

  E. Agents can log in to Finesse IPPA with Cisco Unified CCX deployed using a Standard license.

  Correct Answer: CDE

• Question 17:

  Which phones must be associated to the RmCm application user account?

  A. all phones

  B. none, because that user account is not used for phone association

  C. only agent phones that are used with the Cisco Finesse agent desktop

  D. only Cisco Finesse IPPA phones

  Correct Answer: C

• Question 18:

  Which two Cisco Unified CCX steps should you use if you want to send an HTTP message? (Choose two.)

  A. Write Document

  B. Place Call

  C. Send HTTP Response

  D. Cache Document

  E. Create URL Document

  Correct Answer: CD

• Question 19:

  Where can you start, stop, and restart Cisco Unified Contact Center Express services?

  A. the system page on Cisco Unified Contact Center Express Administration

  B. Cisco Desktop Administration

  C. Control Center on Cisco Unified Contact Center Express Service ability

  D. Cisco Unified Communications Operating System Administration

  Correct Answer: C

• Question 20:

  Which two Cisco Unified CCX steps would make an HTTP request? (Choose two.)

  A. Create URL Document

  B. Write Document

  C. Cache Document

  D. Send Http Response

  Correct Answer: CD