Cisco Cisco Specialist 500-052 Questions & Answers

• Question 41:

  Which type of information is available from the Cisco Unified Contact Center Express Control Center?

  A. database replication status

  B. system parameters configuration

  C. date and time of most recent failure

  D. Cisco Unified Communications Manager cluster status

  Correct Answer: C

• Question 42:

  During runtime, when a valid SQL Query in a DB Read step returns 0 rows, which branch of the step will be executed?

  A. Timeout

  B. SQL Error

  C. Successful

  D. No Data

  Correct Answer: C

• Question 43:

  In the Expression Editor panel of Cisco Unified Contact Center Express Script Editor, what are three reasons to use the Java tab? (Choose three.)

  A. to invoke a specified method of a custom Java class

  B. to reference a variable of a custom Java Object

  C. to pass variables between two different workflows

  D. to create an object for the purpose of executing methods on a remote computer

  E. to get a reference to the Contact and Session states

  F. to allow for arguments to be passed to a specified method

  Correct Answer: ABF

• Question 44:

  What is the purpose of relative filters?

  A. generate historical and real-time reports for the previous week

  B. generate historical time reports for the previous week

  C. filter spam emails from reaching the email queues

  D. report on previous port usage

  Correct Answer: B

• Question 45:

  Which option enables you to monitor previous agent seat license usage?

  A. traffic analysis historical report

  B. port and agent seat utilization historical report in Cisco Unified Intelligence Center

  C. port-monitoring tool in Cisco Unified Communications Manager Real-Time Monitoring Tool

  D. overall Cisco Unified CCX stats in Cisco Unified Communications Manager Real-Time Monitoring Tool

  Correct Answer: B

• Question 46:

  Historical reports can be generated using which two Cisco Unified CCX tools? (Choose two.)

  A. Historical Reports Data Store

  B. Historical Reporting Client

  C. Cisco Unified Intelligence Center

  D. Cisco Supervisor Desktop

  Correct Answer: BC

• Question 47:

  Which facility is provided to debug a Cisco Unified Contact Center Express script live with a real voice call?

  A. Cisco Unified Contact Center Express Editor

  B. Reactive Debugging

  C. Accept Step

  D. Proactive Debugging

  Correct Answer: B

• Question 48:

  You should perform which three options when troubleshooting a Cisco Unified CCX engine "Java out of memory" crash? (Choose three.)

  A. Check the Cisco Unified CCX Serviceability Control Center.

  B. Collect heap dumps via the Cisco Unified Real-Time Monitoring Tool.

  C. Collect engine heap performance data via the Cisco Unified Real-Time Monitoring Tool.

  D. Check to see if the customer has installed any third-party applications.

  E. Talk to the customer about the deployment and usage pattern.

  Correct Answer: BCE

• Question 49:

  If you have not configured the database subsystem, what is the status of the database subsystem on the Control Center page of AppAdmin?

  A. partial service

  B. out of service

  C. shutdown

  D. not configured

  Correct Answer: D

• Question 50:

  The Cisco Unified Real-Time Monitoring Tool enables you to do which three options? (Choose three.)

  A. Plot and view performance data.

  B. Monitor the replication status of historical data store.

  C. Monitor the Cisco Unified CCX CTI port status and take corrective action.

  D. Download log files from Cisco Unified CCX nodes.

  E. Check the number of active calls in the Cisco Unified CCX system.

  F. Monitor the WAN link status.

  Correct Answer: ACD