Which two tasks must an administrator perform on Cisco Desktop Administrator to support presence integration? (Choose two.)
A. Assign a contact list to a CSQ.
B. Assign a contact list to a workflow group.
C. Assign an SME to a contact list.
D. Assign a contact list to a skill.
E. Assign an SME to a CSQ.
Where can you start, stop, and restart Cisco Unified Contact Center Express services?
A. Control Center on Cisco Unified Contact Center Express Serviceability
B. System page on Cisco Unified Contact Center Express Administration
C. Cisco Desktop Administrator
D. Cisco Unified Communications Operating System Administration
Which three components are installed from the Cisco Unified CCX Installer media? (Choose three.)
A. iPlanet Web Server
B. Cisco Unified CCX Engine
C. Cisco Unified Operations Manager
D. Cisco Unified Communications Manager
E. Recording Component
F. Informix DB
Which two items are automatically installed on the Cisco Unified Contact Center Express server by the Cisco Unified Contact Center Installer? (Choose two.)
A. IVR System Prompts
B. Cisco Supervisor Desktop
C. Cisco Unified Communications Operating System
D. Cisco Unified Communications Manager
E. Workforce Management
Which tool allows partners to perform these actions?
a) validate all parameters (for example, number of inbound agents, number of inbound and outbound IVR
ports, etc.) of a target Cisco Unified CCX configuration)
b) recommend servers based on the validated configuration (a prerequisite for the Cisco assessment-toquality bid assurance process)
A. Cisco Solution Expert Tool
B. Cisco Unified CCX Sizing Tool
C. Cisco Unified Expert Advisor Tool
D. Cisco Unified Communications Sizing Tool
What is the minimum package that is required to develop a custom Cisco Unified Intelligence Center report for a Cisco Unified CCX deployment?
A. Cisco Unified CCX Premium
B. Cisco Unified CCX Enhanced
C. Cisco Unified Intelligence Center Premium
D. Cisco Unified Intelligence Center Standard
A customer purchases 200 Cisco Unified CCX Premium agent seats.
Which two additional items must the customer purchase to be able to run a 30-port outbound IVR
campaign? (Choose two.)
A. 30 outbound IVR ports
B. 15 agent seats
C. gateway
D. router
Which two resource selection criteria are available for a chat Contact Service Queue? (Choose two.)
A. Longest available
B. Least skilled
C. Most handled contacts
D. Most skilled
E. random
In a typical Cisco Unified CCX agent web chat deployment for an online retail shop, Cisco Social- Miner can be deployed in which location?
A. Internet
B. demilitarized zone
C. corporate network
D. wherever the Cisco Unified CCX server is deployed
A Cisco Unified CCX deployment is licensed for 120 agent seats, out of which 70 agents log in as chat agents via an independent browser. How many agents will be able to service voice calls via Cisco Agent Desktop in this scenario?
A. 50
B. 70
C. 120
D. 190
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