Which three Cisco Unified Contact Center Express Application Administration tasks may be performed by a supervisor who does not have administrative privilege? (Choose three.)
A. Delete a resource group.
B. Remove a skill from a CSQ.
C. Enable automatic work on a CSQ.
D. Modify the skill competence level of an agent.
E. Create a resource.
F. Delete a skill
Which three statements describe the importing of contacts into a Cisco Unified Contact Center Express campaign? (Choose three.)
A. Phone1 is the only mandatory field.
B. Up to three custom fields can be added.
C. List filtering for "Do Not Call" is unsupported.
D. When records have matching phone numbers, only one record is created.
E. Imports can be automatically executed on a weekly basis.
In Cisco Unified CCX Administration, what is created on the Communications Manager when you add a Cisco Unified Communications Manager Telephony group?
A. CTI Ports
B. CTI Route Point
C. Cisco Unified CCX Call Control Group
D. Cisco Unified Communications Manager Call Control Group
Select a statement about the Call Subflow step that is not true.
A. A subflow can access all variables in the calling script.
B. When the Call Subflow step executes, you can transfer values of variables from the calling flow to the subflow.
C. After the Call Subflow step executes, you can transfer values of variables from the subflow to the calling flow.
D. The same subflow can be invoked from different scripts.
Which option can perform Call Progress Analysis in outbound IVR?
A. gateway
B. Unified CM transcoder
C. Automatic Speech Recognition server
D. agent (voice)
Which deployment option is invalid for Cisco Unified Contact Center Express?
A. a two-node Cisco Unified Contact Center Express cluster connected to a Cisco Unified Communications Manager cluster
B. a one-node Cisco Unified Contact Center Express cluster connected to two Cisco Unified Communications Manager clusters
C. a one-node Cisco Unified Contact Center Express cluster connected to a Cisco Unified Communications Manager Express router
D. two Cisco Unified Contact Center Express clusters, each with two nodes, connected to the same Cisco Unified Cisco Unified Communications Manager cluster
Which three tasks are required to deploy a Cisco Unified Contact Center Express application? (Choose three.)
A. create a trigger
B. upload script to repository
C. restart the Cisco Unified CCX Engine
D. specify the maximum number of sessions
E. configure default session timeout
In Cisco Unified Contact Center Express, when a variable in the application editor is defined as a parameter, which statement is true?
A. The variable can be used to pass data to and from subflows.
B. The value for that variable can be supplied through the Application Management menu in Cisco Unified CCX Administration.
C. The value for that variable is defined by the calling application.
D. The variable can be used in conditional steps.
E. The variable can be used to pass data to and from VoiceXML applications.
Which action would you take to convert a high availability over LAN deployment to high availability over WAN?
A. Apply a ''Warm Standby'' license.
B. Apply a ''WAN Standby'' license.
C. Do a fresh installation of the whole system as high availability over WAN.
D. Reinstall second Cisco Unified CCX node and add it to cluster over WAN.
Which three tasks can an agent perform using email? (Choose three.)
A. save the response as a draft
B. send the response to the supervisor for review
C. transfer the email to another CSQ
D. transfer the email to another agent
E. mark the email as urgent
F. mark the email as junk
Nowadays, the certification exams become more and more important and required by more and more enterprises when applying for a job. But how to prepare for the exam effectively? How to prepare for the exam in a short time with less efforts? How to get a ideal result and how to find the most reliable resources? Here on Vcedump.com, you will find all the answers. Vcedump.com provide not only Cisco exam questions, answers and explanations but also complete assistance on your exam preparation and certification application. If you are confused on your 500-052 exam preparations and Cisco certification application, do not hesitate to visit our Vcedump.com to find your solutions here.