Cisco Cisco Specialist 500-052 Questions & Answers

• Question 81:

  What is the maximum number of agent web chat sessions that is supported on the highest class server?

  A. 25

  B. 50

  C. 75

  D. 100

  Correct Answer: B

• Question 82:

  What is the maximum number of CTI ports that can be supported by a Cisco Unified Contact Center Express Standard deployment?

  A. 150

  B. 200

  C. 300

  D. 400

  Correct Answer: C

• Question 83:

  A preview outbound dialer uses which source and destination resources?

  A. a CTI port to the customer

  B. the ACD line of the agent to the customer

  C. the personal line of the agent to the customer

  D. a CTI port to the agent, then redirected to the customer

  Correct Answer: B

• Question 84:

  An organization wants to collect an account number from a customer via IVR prompting.

  Then, using a keystroke macro, the customer wants to insert the account number into the account number field in the agent's CRM desktop application.

  The keystroke macro will also initiate the CRM desktop application, executing a database lookup from the CRM Database server to retrieve the customer record.

  Assuming the organization wants the lowest cost solution, what product does this organization need for this capability?

  A. Cisco Unified CCX Standard

  B. Cisco Unified CCX Enhanced

  C. Cisco Unified CCX Premium

  D. Cisco Unified CCX Enterprise

  E. Cisco Unified IP IVR

  Correct Answer: B

• Question 85:

  Agent Email is a Cisco Unified CCX feature available in which of these packages?

  A. Premium, Enhanced, and Standard

  B. Premium only

  C. Premium and Standard

  D. Premium and Enhanced

  Correct Answer: B

• Question 86:

  What is the maximum round-trip time between Cisco Unified Contact Center Express servers in a WAN deployment?

  A. 2 ms

  B. 10 ms

  C. 50 ms

  D. 80 ms

  Correct Answer: D

• Question 87:

  Which three options cannot be validated using the Cisco Unified Communications Sizing Tool in a Cisco Unified CCX deployment configuration? (Choose three.)

  A. number of silent-monitoring and remote-monitoring sessions

  B. bandwidth requirement between Cisco Unified CCX and SocialMiner in an agent web chat deployment

  C. number of historical reporting sessions

  D. bandwidth requirement for remote agents who are connected over a WAN to Cisco Unified CCX

  E. number of ASR and TTS ports

  F. bandwidth requirement between two Cisco Unified CCX nodes in a high availability over WAN deployment

  Correct Answer: BDF

• Question 88:

  In a high availability over WAN deployment, which option cannot be across the WAN from the active Cisco Unified Contact Center Express site?

  A. ASR or TTS servers

  B. wallboard server

  C. SMTP server

  D. enterprise database

  Correct Answer: A

• Question 89:

  What is the maximum number of agents that can be supported by Cisco Unified Contact Center Express when deployed with Cisco Unified Communications Manager?

  A. 50

  B. 150

  C. 300

  D. 400

  Correct Answer: C

• Question 90:

  You are designing a Cisco Unified Contact Center Express system with four requirements:

  250 configured agents 150 agents maximum logged in at any given time 30 agents able to make outbound calls 20 agents able to answer emails

  How many premium seats should be purchased?

  A. 150 seats

  B. 180 seats

  C. 200 seats

  D. 250 seats

  Correct Answer: A