Oracle 1Z0-1064-22 Online Practice Questions and Exam Preparation

Oracle 1Z0-1064-22 Online Questions & Answers

• Question 1:

  Milestones are not getting applied to service requests in the customer environment.

  Identify three causes.

  A. The scheduledprocess has not been set up.
  B. The Starts When criteria of the milestones is not True.
  C. No default coverages are set up.
  D. Entitlement rules are not valid for the service request.
  A. The scheduledprocess has not been set up.
  B. The Starts When criteria of the milestones is not True.
  C. No default coverages are set up.

• Question 2:

  Your customer has three service request child categories under the top-level service requestcategory "Accounts":

  Gold Accounts Silver Accounts Basic Accounts

  You now want to disable the "Silver Accounts" category. Which option meets the requirement?

  A. In Setup and maintenance > Service > Setup > Service Request > manage service Request Childcategories, search for the "Accounts" category and deselect the "Active" Column.
  B. In Setup and maintenance > Service > Setup > Service Request > Manage Service Request Categories, search for the "Silver Accounts" Category and expand it, click the "Inactive" button.
  C. In Setup and maintenance > Service > Setup > Service Request > Manage Service Request Categories, search for the "Accounts" Category and expand it, select the "Gold Accounts" and "Basic Accounts" child categories and click the "Inactive" button.
  D. In Setup and maintenance > Service > Setup > Service Request > Manage Service Request Categories, search for the "Accounts" Category and expand it, select the "Silver Accounts" child category and deselect the "Active" Column.
  B. In Setup and maintenance > Service > Setup > Service Request > Manage Service Request Categories, search for the "Silver Accounts" Category and expand it, click the "Inactive" button.

• Question 3:

  Your customer wants to have a vertical MediaToolbar instead of the Horizontal one.

  Which statement is true?

  A. The only Vertical Toolbar that you can enable is the Notifications Toolbar.
  B. The Horizontal Toolbar is always required, while the Vertical Toolbar and notifications are optional.
  C. TheVertical Toolbar is always required, while the Horizontal Toolbar and notifications are optional.
  D. You must set the Vertical Toolbar as the Default, and deactivate all Horizon Toolbars.
  D. You must set the Vertical Toolbar as the Default, and deactivate all Horizon Toolbars.

• Question 4:

  What should you do to enable Password Reset in Digital Customer Service (DCS)?

  A. Add the Password Reset component to your DCS application.
  B. Instruct users that they can only change their password by chatting with an agent.
  C. Enablethe "Password Reset" option in the User Administration component.
  D. Obtain the Change Password Link and add it to your DCS page.
  D. Obtain the Change Password Link and add it to your DCS page.

• Question 5:

  Your customer has the following requirement: when filtering service requests an agent wants to see by default all those service requests that are "New", whose channel type is "Web", and are assigned to them.

  Which five activities should be completed by an agent on the SR list page in order to create an appropriate personalized service request search filter?

  A. In Advanced Search, confirm Record Set = Assigned to Me.
  B. Change the section identified with Status = New
  C. In Advanced Search, save and select the "Set as Default" box.
  D. In Advanced Search, select Action > Update.
  E. Click the Show Advanced Search icon.
  F. In Advanced Search, Add Channel Type = Web.
  A. In Advanced Search, confirm Record Set = Assigned to Me.
  B. Change the section identified with Status = New
  C. In Advanced Search, save and select the "Set as Default" box.
  E. Click the Show Advanced Search icon.
  F. In Advanced Search, Add Channel Type = Web.

• Question 6:

  To create anew Survey object, you create a sandbox and set it as active.

  Which two statements are correct while creating your Survey object in Application Composer?

  A. Multiple users cannot use your sandbox at the same time.
  B. You can set a second sandbox as Activeat the same time in order to begin working on another new object.
  C. Your changes won't be available to any other sandbox or to any application in the mainline application layer until you have published your sandbox.
  D. Your changes are isolated and do not impact other users' configuration environments or the production environment.
  C. Your changes won't be available to any other sandbox or to any application in the mainline application layer until you have published your sandbox.
  D. Your changes are isolated and do not impact other users' configuration environments or the production environment.

• Question 7:

  Identify two correct options about Application Composer, as the primary web-based tool within Engagement Cloud used to modify standard and custom objects.

  A. It allows edits to dashboard pages.
  B. It requires the use of a sandbox to modify the fieldsassociated with standard and custom objects.
  C. It requires proper permissions to use the tools and additional permissions to edit the desired object.
  D. In includes a preview option for all standard and custom object pages.
  B. It requires the use of a sandbox to modify the fieldsassociated with standard and custom objects.

• Question 8:

  What is the main function of the Data Security Policies?

  A. defines the data a particular user can see and/or modify
  B. defines the views the application can access
  C. defines the privileges and roles a particular user can have
  D. defines the views or functionalities the user can access
  E. defines the actions a particular user can do
  D. defines the views or functionalities the user can access

• Question 9:

  What three things should you do once you have established a global default coverage?

  A. Createan ESS job to Monitor Service Request Milestones.
  B. Create an ESS job to Aggregate Service Requests.
  C. Use Application Composer to configure warning emails about milestone compliance events.
  D. Use Application Composer to include milestones on the Service Request Layout if desired.
  A. Createan ESS job to Monitor Service Request Milestones.
  B. Create an ESS job to Aggregate Service Requests.
  D. Use Application Composer to include milestones on the Service Request Layout if desired.

• Question 10:

  Which three steps are required to set up a standard coverage for the following scenario:

  High Severity SRs must be worked round-the-clock and resolved in 24 hours (a First Response metric is not required), and the owner should be warned of pending expiration three hours before expiration?

  A. Create a new standard coverage using the delivered Contracts Service Entitlements Entitlement Type.
  B. Do not choose any optional criteria columns.
  C. Choose all optional result columns.
  D. Create an entitlement rule that specifies:-Condition Column Severity = High-Calendar = 24 by 7-Resolution Metric = 1440-Resolution Warning Threshold 180-Appropriate Start and End Dates
  A. Create a new standard coverage using the delivered Contracts Service Entitlements Entitlement Type.
  B. Do not choose any optional criteria columns.
  D. Create an entitlement rule that specifies:-Condition Column Severity = High-Calendar = 24 by 7-Resolution Metric = 1440-Resolution Warning Threshold 180-Appropriate Start and End Dates