1Z0-1064-22 Real Exam Questions and Verified Answers

Question 1 Single choice

You have been instructed to implement the "My Knowledge" page for your customer's Engagement Cloud site.

Which is the correct first action inconfiguring "My Knowledge"?

A
Use the task "Manage Administrator Profile Values", search for the "Enable My Knowledge Menu for All Users" profile option, and activate it.
B
Use the task "manage Administrator Profile Values", search for the "Enable My Knowledge Menu for Service" profile option, and activate it.
C
Use the task "Manage Service Request knowledge Profile Options", search for the
"SVC_ENABLE_KNOWLEDGE_PAGE_EXTERNAL_USERS" profile option, and set "Site" value to
"Yes".
D
Use the task "ManageService Request knowledge Profile Options", search for the
"SVC_ENABLE_ARTICLE_CREATION_EDITION" profile option, and set the "SITE" value to "Yes".
E
Use the task "Manage Administrator Profile Values", search for the "Enable My Knowledge Menu for Help Desk" profile option, and activate it.
F
Use the task "Manage Service Request knowledge Profile Options", search for the
"SVC_ENABLE_KNOWLEDGE_IN_SR" profile option, and set "SITE" value to "Yes".

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Correct answer: A

Question 2 Multiple choice

You need to extract all service Request (SR) data from your Engagement Cloud site fromthe last 12 months.

Identify two valid approaches to get this large volume of data.

A
You can schedule a single export as an ESS job (also known as a "scheduled process") for all 12 months of SR data.
B
You can download large volumes of SR data from theAnalytics interface.
C
You must retrieve large volumes of data through a REST API endpoint.
D
You can schedule incremental exports as ESS jobs (also known as a "scheduled process") on a periodic basis, such as weekly or monthly.

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Correct answers: A, B

Question 3 Multiple choice

Which three types of data are included in the interaction associatedwith a normal call flow?

A
Start time of the call
B
Agent name
C
Service Request create date
D
Contact name
E
Channel

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Correct answers: B, C, D

Question 4 Multiple choice

In which three situations can default coverage be applied?

A
globally, to all service requests that do not have any other coverage
B
for a specific SR category
C
for a specificSR status
D
for a specific period of time
E
to a specific customer account

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Correct answers: A, B, D

Question 5 Multiple choice

Which two statements are true about system-to-system authentication between Digital Customer Service (DCS) and Oracle Engagement Cloud?

A
It does not require matching passwords between Engagement Cloud and DCS.
B
It is configured exclusively via the Engagement Cloud Security Console.
C
It enablesanonymous users to search the DCS knowledge base.
D
It must be configured by a user signed in to the Oracle Visual Builder Cloud Service with a valid developer or administrator account.

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Correct answers: B, C

Question 6 Multiple choice

Which two actions can you takewhen using Application Composer to create a new Trouble Ticket object?

A
You can create a field rule or a field trigger on a field of the Trouble Ticket object but not both on the same field.
B
You can create a trigger on the Trouble Ticket object usingthe Upon Import Into Database trigger event to update the custom "OpenTroubleTickets" of the Account object.
C
You can set a field rule to validate that the Priority field of the Trouble Ticket object is between 1 and 5
D
You can set an object rule to validate that a Trouble Ticket of Priority 1 cannot be saved without being assigned to a staff member.

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Correct answers: B, C

Question 7 Multiple choice

Which three statements are true about building Digital Customer Service (DCS)applications?

A
Many DCS applications can be active in production at the same time.
B
DCS includes a "reference implementation template" that illustrates recommended implementation practices.
C
Only one version of a DCS application can be active in production at any time.
D
DCS application can be embedded in other sites.

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Correct answers: B, C, D

Question 8 Single choice

One of your service agents needs a new search filter on his Service Requests' list page.

How can the agent achieve this?

A
Add fields from the advanced search functionality.
B
Grant the agent Administrator permissions to addnew search filters.
C
Create a new search through the application composer.
D
Create several personalized searches and create them to each other.

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Correct answer: C

Question 9 Single choice

If you want to disable the ability to delete activities for all users, what action should you perform?

A
Remove the "delete activities" button from all pages used by the users who have this access.
B
Remove the "delete activities" role from all the users who have this role.
C
Remove the "delete activities" privilege from all the roles for users who have this access.
D
Remove the users of the roles who have the "delete activities" access.

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Correct answer: D

Question 10 Multiple choice

Your customer asked you to modify the default severity value for new service requests.

Which three steps should you follow to make the change?

A
Navigate to Setup andMaintenance > Service > Service Request > Manage Service Request Profile
Options.
B
Select the profile SVC_SR_DEFAULT_SEVERITY_CD.
C
Lock the Profile Option for editing.
D
Modify the Profile Value and save.
E
Unlock and publish the new selected profilevalue.
F
Select View > Detach.

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Correct answers: B, D, E