Oracle 1Z0-1064-22 Online Practice Questions and Exam Preparation

Oracle 1Z0-1064-22 Online Questions & Answers

• Question 21:

  You have enabled email acknowledgement and have created a corresponding template. The acknowledgement e-mail is sent, but there is somestandard text appended to the email that is not part of the template: "Your request has been received and is being reviewed by our support staff. The reference number for your service request is: SR0000003006. (SVC-5295081)

  Thank you for your patience. If you would like to communicate further about the service request, you can reply to this email and send it to the email address: nnn- [email protected]. {# #SR0000003056# #}"

  Which statement is true?

  A. You can completely eliminate the standard text appended by editing the message: SVC_EMAIL_ACK_FOR_KNOWN_CUST.
  B. You have to edit the e-mail template and add HTML code to customize the standard text section.
  C. You can eliminate part of the standard message, butcannot remove the User Details section, by editing the message: SVC_EMAIL_ACK_FOR_KNOWN_CUST.
  D. You cannot completely remove the appended message text but you can edit the appended text by editing the message: SVC_EMAIL_ACK_FOR_KNOWN_CUST.
  C. You can eliminate part of the standard message, butcannot remove the User Details section, by editing the message: SVC_EMAIL_ACK_FOR_KNOWN_CUST.

• Question 22:

  Which three statements are true?

  A. Oracle Engagement Cloud shares a common data model with Oracle Sales Cloud and other Oracle Cloud Applications.
  B. Oracle Engagement Cloud shares a common customization toolset including Sandboxes, Application Composer, Page Composer and Groovy scripting, with Oracle Sales Cloud and other Oracle Cloud Applications.
  C. Like other Oracle Cloud Applications, Engagement Cloud provides REST APIs to integrate with other services.
  D. Like other Oracle Cloud Applications, Engagement Cloud provides SOAP APIs to integrate with other services.
  A. Oracle Engagement Cloud shares a common data model with Oracle Sales Cloud and other Oracle Cloud Applications.
  C. Like other Oracle Cloud Applications, Engagement Cloud provides REST APIs to integrate with other services.
  D. Like other Oracle Cloud Applications, Engagement Cloud provides SOAP APIs to integrate with other services.

• Question 23:

  You are starting a new Engagement Cloud project implementation, and one of your customer requirements is to share service request information through Oracle Social Network.

  In which way can you enable the service requests to be shareable on Oracle Social Network?

  A. Setup and maintenance >Service > Setup > Productivity Tools > Manage Oracle Social Network Objects for Service
  B. Setup and maintenance > Service > Configuration and Security > Service Request > Manage Oracle Social Network Objects for Service
  C. Setup and maintenance > Sales >Service Request > Manage Oracle Social Network Objects
  D. Setup and maintenance > Service > Setup > Productivity Tools > Manage Custom Objects for Service
  B. Setup and maintenance > Service > Configuration and Security > Service Request > Manage Oracle Social Network Objects for Service

• Question 24:

  Your Engagement Cloud site has had the knowledge function enabled. Your internal users want to author articles. Unfortunately, they cannot find the option to create new articles.

  What option could cause this problem?

  A. The User Group selected for authoring articles has been set to `External".
  B. The Base Locale for the articles has not been enabled in the correct language.
  C. Users have not been given the "Knowledge Analyst" role.
  D. The "Show article snippet in search and recommend" option has not been selected in the task "Manage Administrator Profile Values".
  C. Users have not been given the "Knowledge Analyst" role.

• Question 25:

  Select the correct procedure to enable the Audit History tab for Service Requests.

  A. Sign in to Engagement Cloud as anadministrator.From the Navigation tool, select Setup and Maintenance.Select the "Service" tile from the list of products.Click "Setup" in the Administration section.In the Functional Areas section, select
  B. Sign in to Engagement Cloud as a user.From the navigation tool, select "Set Preferences".Under "Service" select "Configure Audit History".From the "Enable" tab, click "Yes" for the "Show Audit History" option.Select the "Fields" tab and add all desired fields to the "Displayed Fields" column.Select the"Filters" tab, choose an available field, add the desired filter, and add the filter to the "Active Filters" list.Save the configuration.
  C. Sign in to Engagement Cloud as an administrator.From the Navigation tool, select Application Composer.At the top ofthe page choose "Appearance".Under General, click "Enable" next to "Show Audit History" option.Save the configuration.
  D. Sign in to Engagement Cloud as an administrator.From the Navigation tool, select Security Console.Select the Search icon and search for "Service Request Audit History".In the Profile values section, select Yes in the Profile Values drop-down list.Save the configuration.
  D. Sign in to Engagement Cloud as an administrator.From the Navigation tool, select Security Console.Select the Search icon and search for "Service Request Audit History".In the Profile values section, select Yes in the Profile Values drop-down list.Save the configuration.

• Question 26:

  In which three situations can default coverage be applied?

  A. globally, to all service requests that do not have any other coverage
  B. for a specific SR category
  C. for a specificSR status
  D. for a specific period of time
  E. to a specific customer account
  A. globally, to all service requests that do not have any other coverage
  B. for a specific SR category
  D. for a specific period of time

• Question 27:

  Identify three considerations before starting the configuration of assignment rules to service requests.

  A. the attributes of queues to use as criteria for your rule assignments
  B. the candidates of service requests to use as criteria for your rule assignments
  C. the candidates of queues to use as criteria for your rule assignments
  D. the attributes of service requests to use as criteria for your rule assignments
  E. the rule sets you want to create and the rules to include in each rule set
  B. the candidates of service requests to use as criteria for your rule assignments
  C. the candidates of queues to use as criteria for your rule assignments
  E. the rule sets you want to create and the rules to include in each rule set

• Question 28:

  Your customer asked you to modify the default severity value for new service requests. Which three steps should you follow to make the change?

  A. Navigate to Setup andMaintenance > Service > Service Request > Manage Service Request Profile Options.
  B. Select the profile SVC_SR_DEFAULT_SEVERITY_CD.
  C. Lock the Profile Option for editing.
  D. Modify the Profile Value and save.
  E. Unlock and publish the new selected profilevalue.
  F. Select View > Detach.
  B. Select the profile SVC_SR_DEFAULT_SEVERITY_CD.
  D. Modify the Profile Value and save.
  E. Unlock and publish the new selected profilevalue.

• Question 29:

  Which four statements are correct about hotkeys for Action Commands?

  A. They allow a user to escalate a service request.
  B. They have default values.
  C. They can all be modified.
  D. They allow a user to forward a service request.
  E. They can be assigned to a custom action script.
  F. They allow a user to copy a service request.
  A. They allow a user to escalate a service request.
  B. They have default values.
  C. They can all be modified.
  D. They allow a user to forward a service request.

• Question 30:

  What four actions do the as-delivered Service Request components included in a Digital Customer Service (DCS) application enable a DCS user to do?

  A. Chat with an Agent about a ServiceRequest.
  B. View and edit attachments to a Service Request.
  C. Create a Service Request.
  D. Delete a Service Request.
  E. Add a message to a Service Request.
  A. Chat with an Agent about a ServiceRequest.
  B. View and edit attachments to a Service Request.
  C. Create a Service Request.
  D. Delete a Service Request.