Oracle 1Z0-1064-22 Online Practice Questions and Exam Preparation

Oracle 1Z0-1064-22 Online Questions & Answers

• Question 51:

  Digital Customer Service application configuration settings in json.cfg include which four options?

  A. Default communication preferences
  B. Knowledge management language locales
  C. Default chat channel preferences
  D. Service request links
  E. Knowledge management article links
  F. Product and category filtering
  G. Default notification preferences
  H. Default timezone
  B. Knowledge management language locales
  D. Service request links
  E. Knowledge management article links
  F. Product and category filtering

• Question 52:

  You want to configure the workflow for the standard Service Request (SR) object. Which four actions can you do?

  A. You can modify the workflow to update field values within the SR object.
  B. You can generate tasks for the SR object from the workflow.
  C. You must make the changes using the Page Composer tool.
  D. You will be required to code any new workflow actions in Groovy.
  E. You can send an e-mail notification to specified recipients.
  F. You can define the workflow to run when certain fields of the SRobject are changed.
  A. You can modify the workflow to update field values within the SR object.
  B. You can generate tasks for the SR object from the workflow.
  E. You can send an e-mail notification to specified recipients.
  F. You can define the workflow to run when certain fields of the SRobject are changed.

• Question 53:

  Your customer is not able to use category filters for search and recommended results of Knowledge articles in his environment.

  Which of the following is causing this behavior?

  A. The user doesn't have the role ENABLE_LOCALE_FILTER_ROLE.
  B. The profile CSO_ENABLE_KNOWLEDGE_FAVORITING is set to N.
  C. The batch job for recommendations has not been executed.
  D. The profile CSO_ENABLE_SVC_KMHOME is set to Y.
  E. The profile CSO_ENABLE_CATEGORY_FILTER is set to N.
  A. The user doesn't have the role ENABLE_LOCALE_FILTER_ROLE.

• Question 54:

  Your customer has asked to investigate a possible bug in their Engagement Cloud Knowledge Base. Users are authoring and publishing articles but these articles are not visible to other users even though the visibility for every article is set to all users.

  What could be causing this behavior?

  A. Authors need to make their articles available in order to set them as favorites, so other users can be notified as the articlesare updated.
  B. Articles are available to users only after the application updates the knowledge base search index. This happens at regular intervals and there might be some elapsed time before the search index is updated.
  C. There is a configuration failure in the publishing task. A user provisioned as "Knowledge Manager" must ensure that the "automatic refresh for articles" option is set to "Yes" from the "Manage Administrator Profile Values" task.
  D. Users that want to see immediate updates to articlesmust have the article in their favorites, so that it is identified as a document of interest and the user will be informed that there has been an update published.
  B. Articles are available to users only after the application updates the knowledge base search index. This happens at regular intervals and there might be some elapsed time before the search index is updated.

• Question 55:

  When creating localized Digital Customer Service applications, in which order would you perform the following steps?

  1.

  Update the English message as needed for your DCS application.

  2.

  Export the English language message bundle.

  3.

  Translate the English message bundle to all desired languages.

  4.

  Import translated message bundles.

  A. 1,3,2,4
  B. 3,2,4,1
  C. 2,4,3,1
  D. 1,2,3,4
  D. 1,2,3,4

• Question 56:

  One of your service agents needs a new search filter on his Service Requests' list page.

  How can the agent achieve this?

  A. Add fields from the advanced search functionality.
  B. Grant the agent Administrator permissions to addnew search filters.
  C. Create a new search through the application composer.
  D. Create several personalized searches and create them to each other.
  C. Create a new search through the application composer.

• Question 57:

  Which statement is correct when describing the process of adding assignment rules from Service Setup?

  A. Use the "Manage Service Assignment Rules" task, access the appropriate rules sets, create new rule(s), add conditions and actions, save andpublish.
  B. Use the "Manage Service Request Assignment Object" task, access and lock the appropriate objects, create new rule set(s), add conditions and actions, save and publish.
  C. Use the "Manage Service Assignment Rules" task, access and lock the appropriate rules sets, create new rule(s), add conditions and actions, save and close.
  D. Use the "Manage Service Request Assignment Object" task, access the applicable service requests, create and apply new rule set(s) to the service requests, add conditionsand actions, save and close.
  D. Use the "Manage Service Request Assignment Object" task, access the applicable service requests, create and apply new rule set(s) to the service requests, add conditionsand actions, save and close.

• Question 58:

  Which three subobject functions are included in the REST API for Service Requests (SRs)?

  A. Update SR reference
  B. Update resource manager
  C. Delete activity
  D. Update resource member
  E. Delete message
  A. Update SR reference
  C. Delete activity
  D. Update resource member

• Question 59:

  You need to extract all service Request (SR) data from your Engagement Cloud site fromthe last 12 months.

  Identify two valid approaches to get this large volume of data.

  A. You can schedule a single export as an ESS job (also known as a "scheduled process") for all 12 months of SR data.
  B. You can download large volumes of SR data from theAnalytics interface.
  C. You must retrieve large volumes of data through a REST API endpoint.
  D. You can schedule incremental exports as ESS jobs (also known as a "scheduled process") on a periodic basis, such as weekly or monthly.
  A. You can schedule a single export as an ESS job (also known as a "scheduled process") for all 12 months of SR data.
  B. You can download large volumes of SR data from theAnalytics interface.

• Question 60:

  Which two options are true about role synchronization for Digital Customer Service (DCS)?

  A. is required for every DCS instance
  B. also synchronizes userIDs and passwords between DCS and Engagement Cloud
  C. enables DCS user authentication through an identity management service (such as Engagement Cloud identity management)
  D. is real time
  A. is required for every DCS instance
  D. is real time