You are starting a new Engagement Cloud project implementation, and one of your customer requirements is to share service request information through Oracle Social Network.
In which way can you enable the service requests to be shareable on Oracle Social Network?
A. Setup and maintenance >Service > Setup > Productivity Tools > Manage Oracle Social Network Objects for Service
B. Setup and maintenance > Service > Configuration and Security > Service Request > Manage Oracle Social Network Objects for Service
C. Setup and maintenance > Sales >Service Request > Manage Oracle Social Network Objects
D. Setup and maintenance > Service > Setup > Productivity Tools > Manage Custom Objects for Service
Milestones are not getting applied to service requests in the customer environment. Identify three causes.
A. The scheduledprocess has not been set up.
B. The Starts When criteria of the milestones is not True.
C. No default coverages are set up.
D. Entitlement rules are not valid for the service request.
You have been asked to manage the availability of Knowledge articles. The requirement is that agents, internal users, and external users should all have a way of accessing the articles.
Which threeoptions achieve your customer's requirement?
A. Make them available to external users by giving them access to the internal "My Knowledge" page.
B. Make them available externally to customers via My Digital Customer Service (DCS).
C. Make them availableto employees and agents via My Knowledge.
D. Make them available internally to agents as part of the Service Request Knowledge Panel.
E. Make them available for users with the "Knowledge Analyst" and "Knowledge Manager" roles only.
Which three subobject functions are included in the REST API for Service Requests (SRs)?
A. Update SR reference
B. Update resource manager
C. Delete activity
D. Update resource member
E. Delete message
Which two are true characteristics about the lifecycle of a service request?
A. If required, users can manually set the "Closed" status for a service request.
B. Users can reopen a service request when the status is set to "Closed".
C. Users can reopen a service request when the status is set to "Resolved".
D. "Closed" status is set by an automaticjob after a specified number of days.
E. "Customer working" is one of the five seeded status types.
Select the correct procedure to enable the Audit History tab for Service Requests.
A. Sign in to Engagement Cloud as anadministrator.From the Navigation tool, select Setup and Maintenance.Select the "Service" tile from the list of products.Click "Setup" in the Administration section.In the Functional Areas section, select "Productivity Tools". Select the task "Manage Global Search Profile Options".Search for the profile option code for SR Audit.In the Profile Values section for the profile option code, select Yes in the Profile Values drop-down list.Save the configuration.
B. Sign in to Engagement Cloud as a user.From the navigation tool, select "Set Preferences".Under "Service" select "Configure Audit History".From the "Enable" tab, click "Yes" for the "Show Audit History" option.Select the "Fields" tab and add all desired fields to the "Displayed Fields" column.Select the"Filters" tab, choose an available field, add the desired filter, and add the filter to the "Active Filters" list.Save the configuration.
C. Sign in to Engagement Cloud as an administrator.From the Navigation tool, select Application Composer.At the top ofthe page choose "Appearance".Under General, click "Enable" next to "Show Audit History" option.Save the configuration.
D. Sign in to Engagement Cloud as an administrator.From the Navigation tool, select Security Console.Select the Search icon and search for "Service Request Audit History".In the Profile values section, select Yes in the Profile Values drop-down list.Save the configuration.
In which three situations can default coverage be applied?
A. globally, to all service requests that do not have any other coverage
B. for a specific SR category
C. for a specificSR status
D. for a specific period of time
E. to a specific customer account
Your customer has informed you about a possible errorin the screen pop-up when receiving a call. The problem is that the edit contact screen pop is shown whenever a call is received but most of the time the calls are regarding open Service Requests. As a result, agents have to navigate to that page, losingtime and being ineffective.
What is causing the problem?
A. Rules do not follow an order. When a call is received, the "edit contact" screen pop appears because it is the default rule that has been selected, regardless of the service request number or other tokens received.
B. Rules follow a priority order. When the system finds a contact token it automatically opens the "edit contact" page, because that rule has been configured before the Service request rule, regardless if a service Request token is alsoavailable.
C. A configuration in the pages tab of the screen pop is missing, the URL to the page to be displayed has not been provisioned. The URL is empty so the system shows the contact edit page.
D. Screen pops are not configurable. When a call arrives, the system automatically opens the page of the object in question, these cases being the contact page.
Which three steps are required to configure the system to send an email notification when a milestone has reached warning status?
A. Add an extension column to the milestone object to hold the warning threshold value.
B. Configure an analytics report showing milestones in warning status.
C. Specify the warning threshold for the milestone in the standard coverages.
D. Create standard text to be posted to the message thread.
E. Configure the email template to be used for notification.
F. Configure an object workflow action to send the email when the milestone status changes to warning.
Your customer has noticed thatemails are being retrieved every day only at 3:00 PM. This behavior began three days ago and no configuration changes were made during that time.
What is the cause of this new behavior?
A. a configured job to process inbound emails
B. an inbound message filter per time schedule
C. a configured profile option to schedule the retrieval of emails
D. an inbound message filter per sender
Nowadays, the certification exams become more and more important and required by more and more enterprises when applying for a job. But how to prepare for the exam effectively? How to prepare for the exam in a short time with less efforts? How to get a ideal result and how to find the most reliable resources? Here on Vcedump.com, you will find all the answers. Vcedump.com provide not only Oracle exam questions, answers and explanations but also complete assistance on your exam preparation and certification application. If you are confused on your 1Z0-1064-22 exam preparations and Oracle certification application, do not hesitate to visit our Vcedump.com to find your solutions here.