To create anew Survey object, you create a sandbox and set it as active.
Which two statements are correct while creating your Survey object in Application Composer?
A. Multiple users cannot use your sandbox at the same time.
B. You can set a second sandbox as Activeat the same time in order to begin working on another new object.
C. Your changes won't be available to any other sandbox or to any application in the mainline application layer until you have published your sandbox.
D. Your changes are isolated and do not impact other users' configuration environments or the production environment.
A service agent can create tasks from different system areas.
Identify three modules where a service agent can create and associate tasks.
A. Sales opportunities
B. Notes
C. Contacts
D. Social network
E. Service requests
You have just created a new Digital Customer Service (DCS) application and now you need to add a user-registration option.
Which three steps should you perform to configure userself-registration in your DCS application?
A. Configure the self-registrations to restrict registration to only existing Contacts.
B. Configure your self-registrations so that they are automatically approved.
C. Enable the self-registration steps in the"Manage Digital Customer Service Registration Profile Options" task.
D. Disable the anonymous access option in your DCS application.
Which two options are true about reporting on milestones?
A. Administrator-defined milestone data is not included in Analytics.
B. No standard reports onmilestones are provided.
C. Milestone reporting is performed via the CRM Service Request Real-Time subject area.
D. An as-delivered SLA Infolet shows near-overdue and overdue milestones.
Which two options are true about role synchronization for Digital Customer Service (DCS)?
A. is required for every DCS instance
B. also synchronizes userIDs and passwords between DCS and Engagement Cloud
C. enables DCS user authentication through an identity management service (such as Engagement Cloud identity management)
D. is real time
Which three options are advantages of a structured approach to Knowledge Management as implemented in Engagement Cloud?
A. Shared Acrossthe Organization: The information is available to all users given they possess the right roles, and is used and reused by them to create solutions and solve problems for other users.
B. In-Article Content Scanning: Knowledge Management is designed to process information inside the documents to categorize them into the corresponding products and categories to make searches more effective.
C. Single point of maintenance: The Knowledge Base can be maintained easily as it is centralized.
D. Multi-Language Capabilities: Users can create their articles in their native language and enable Auto-Translate to make it available to users from other regions with different languages without effort.
E. Easy to Search: Knowledge Articles content and Service Request contextcan be used together to
recommend the best Knowledge Articles to an agent.
Which is the main reason for this issue?
A. There are no specific e-mail tasks available.
B. The environment was not provisioned correctly and the service module is missing.
C. The team members don't have the Email Administrator Role provisioned.
D. Theteam members have not established the e-mail feature on the Offerings page.
You want to configure the workflow for the standard Service Request (SR) object. Which four actions can you do?
A. You can modify the workflow to update field values within the SR object.
B. You can generate tasks for the SR object from the workflow.
C. You must make the changes using the Page Composer tool.
D. You will be required to code any new workflow actions in Groovy.
E. You can send an e-mail notification to specified recipients.
F. You can define the workflow to run when certain fields of the SRobject are changed.
Which two statements are true regarding the Audit History tab of a Service Request?
A. It is enabled by default.
B. It is available only toauthorized administrators.
C. It is searchable by date range, username, event type, event severity, and event duration.
D. It is exportable to Excel.
E. It allows users to save searches for later reuse.
Digital Customer Service application configuration settings in json.cfg include which four options?
A. Default communication preferences
B. Knowledge management language locales
C. Default chat channel preferences
D. Service request links
E. Knowledge management article links
F. Product and category filtering
G. Default notification preferences
H. Default timezone
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