Oracle 1Z0-1064-22 Online Practice Questions and Exam Preparation

Oracle 1Z0-1064-22 Online Questions & Answers

• Question 41:

  A service agent can create tasks from different system areas.

  Identify three modules where a service agent can create and associate tasks.

  A. Sales opportunities
  B. Notes
  C. Contacts
  D. Social network
  E. Service requests
  A. Sales opportunities
  D. Social network
  E. Service requests

• Question 42:

  Identify the sequence of steps you must follow to disable the Service Communication channels.

  A. Navigate to Setup and maintenance > Select the Service offering > Select setup at the Administration section > Click Change configuration > Click the pencil icon in the Features column for Service > Deselect all the options.
  B. Navigate to Setup and maintenance > Selectthe Service offering > Select setup at the Administration section > Click Change configuration > Select the "Disable" column in "Service entitlements"
  C. Navigate to Setup and maintenance > Select the Service offering > Select setup at the Administration section > Click Change configuration > Click the pencil icon in the Features column for Communication Channels > Deselect the "Communication" option.
  D. Navigate to Setup and maintenance > Select the Service offering > Select setup at the Administration section > Click Change configuration > Click the pencil icon in the Features column for Service > Deselect the "Communication Channels" option.
  E. Navigate to Setup and maintenance > Select the Service offering > Select setup at the Administration section > Click Change configuration > Deselect the "Enable" column in "Communication Channels".
  C. Navigate to Setup and maintenance > Select the Service offering > Select setup at the Administration section > Click Change configuration > Click the pencil icon in the Features column for Communication Channels > Deselect the "Communication" option.

• Question 43:

  Which two actions can you takewhen using Application Composer to create a new Trouble Ticket object?

  A. You can create a field rule or a field trigger on a field of the Trouble Ticket object but not both on the same field.
  B. You can create a trigger on the Trouble Ticket object usingthe Upon Import Into Database trigger event to update the custom "OpenTroubleTickets" of the Account object.
  C. You can set a field rule to validate that the Priority field of the Trouble Ticket object is between 1 and 5
  D. You can set an object rule to validate that a Trouble Ticket of Priority 1 cannot be saved without being assigned to a staff member.
  B. You can create a trigger on the Trouble Ticket object usingthe Upon Import Into Database trigger event to update the custom "OpenTroubleTickets" of the Account object.
  C. You can set a field rule to validate that the Priority field of the Trouble Ticket object is between 1 and 5

• Question 44:

  Your customer has informed you about a possible errorin the screen pop-up when receiving a call. The problem is that the edit contact screen pop is shown whenever a call is received but most of the time the calls are regarding open Service Requests. As a result, agents have to navigate to that page, losingtime and being ineffective.

  What is causing the problem?

  A. Rules do not follow an order. When a call is received, the "edit contact" screen pop appears because it is the default rule that has been selected, regardless of the service request number or other tokens received.
  B. Rules follow a priority order. When the system finds a contact token it automatically opens the "edit contact" page, because that rule has been configured before the Service request rule, regardless if a service Request token is alsoavailable.
  C. A configuration in the pages tab of the screen pop is missing, the URL to the page to be displayed has not been provisioned. The URL is empty so the system shows the contact edit page.
  D. Screen pops are not configurable. When a call arrives, the system automatically opens the page of the object in question, these cases being the contact page.
  C. A configuration in the pages tab of the screen pop is missing, the URL to the page to be displayed has not been provisioned. The URL is empty so the system shows the contact edit page.

• Question 45:

  If you did not use the Reference Implementationtemplate for your Digital Customer Service (DCS) application, you will _________.

  A. not be able to preview your application before you publish it
  B. have to contact Oracle Support for the permission to deploy your custom DCS application
  C. be required tomap roles so that the Visual Builder Cloud Service role matches the Engagement Cloud role
  D. be required to create all of your own components for the display of Engagement Cloud objects
  D. be required to create all of your own components for the display of Engagement Cloud objects

• Question 46:

  Your customer noticed that all incoming messages containing MIME attachments that are either text or HTML are not beingreceived.

  What is the problem?

  A. An administrator needs to set the profile option SVC_EMAIL_PROCESS_UNKNOWN_CUST to Y and schedule the process.
  B. The configured frequency to retrieve emails is too long.
  C. Incoming messages have a custom filter.
  D. Incorrect configuration of the inbound profile option: SVC_INBOUND_EMAIL_MAX_ATTACH_SIZE.
  C. Incoming messages have a custom filter.

• Question 47:

  Condition Column Severity = High Calendar = 9AM to 5 PM, Monday ?Friday, US EST Resolution Metric = 2880 Resolution Warning Threshold 120 First Response Metric= 360 First Response Warning Threshold

  A. Resolution is due on Saturday, 2 PM EST.
  B. If no action is taken on the SR, First Response warning will occur on Friday, 9 AM EST.
  C. First Response is due on Friday, 12 noon EST.
  D. If the SR is not resolved,Resolution warning will occur on Monday, 12 noon EST.
  B. If no action is taken on the SR, First Response warning will occur on Friday, 9 AM EST.
  C. First Response is due on Friday, 12 noon EST.

• Question 48:

  Your customer is asking for amodification of Lookup Types in Service Request.

  You navigate to Setup and Maintenance > Service > Service Request, and click to display all tasks.

  Which four lookups can be modified from this task list?

  A. Manage Service Request Products
  B. Manage Service Request Status Values
  C. Manage Service Request Categories
  D. Manage Service Request Severities
  E. Manage Service Request Queue
  F. Manage Service Request Resolutions
  A. Manage Service Request Products
  B. Manage Service Request Status Values
  C. Manage Service Request Categories
  E. Manage Service Request Queue

• Question 49:

  Which two statements are true regarding the Audit History tab of a Service Request?

  A. It is enabled by default.
  B. It is available only toauthorized administrators.
  C. It is searchable by date range, username, event type, event severity, and event duration.
  D. It is exportable to Excel.
  E. It allows users to save searches for later reuse.
  A. It is enabled by default.
  E. It allows users to save searches for later reuse.

• Question 50:

  You created two assignment rules for service requests using the Use Score option. For some service requests both rules return a result with the same total points.

  What will be the expected result in the assignment of a queuefor these service requests?

  A. An error will occur; no queue is assigned to the service request.
  B. The queue defined in the first evaluated rule is always assigned to the service request.
  C. The queue defined by default is the one assigned to the servicerequest.
  D. The service request assignment will be unpredictable.
  B. The queue defined in the first evaluated rule is always assigned to the service request.