Oracle B2B Service 1Z0-1064-22 Questions & Answers

• Question 61:

  Select three correct limits and restrictions when importing data from a file.

  A. Both create and update operations are available for imported records.

  B. By default, the import starts immediately after itis activated.

  C. Groovy Scripts and object workflows that have been configured for the object being imported are always executed.

  D. The maximum number of records in each CSV file should not exceed the maximum limit of 10,000,000 records.

  E. If the valuesin the imported CSV file contain a new line character, then they must be enclosed within quotation marks.

  Correct Answer: ABC

• Question 62:

  Which three steps are required to set up a standard coverage for the following scenario:

  High Severity SRs must be worked round-the-clock and resolved in 24 hours (a First Response metric is

  not required), and the owner should be warned of pending expiration three hours before expiration?

  A. Create a new standard coverage using the delivered Contracts Service Entitlements Entitlement Type.

  B. Do not choose any optional criteria columns.

  C. Choose all optional result columns.

  D. Create an entitlement rule that specifies:-Condition Column Severity = High-Calendar = 24 by 7Resolution Metric = 1440-Resolution Warning Threshold 180-Appropriate Start and End Dates

  Correct Answer: ABD

• Question 63:

  Yourcustomer sells a wide variety of Mobile phones. To classify service requests efficiently you plan to create a new primary category called Mobile Phones.

  Which four steps are required to define this new category?

  A. Select Create Category > Create Top-Level Category.

  B. Check the Active flag.

  C. Select the task Manage Service Request Categories.

  D. Select Status = "Active".

  E. Select Service Catalog in Functional Areas.

  F. Select Create Category > Create Child Category.

  G. Complete Category Name.

  Correct Answer: ACDF

• Question 64:

  Identify the sequence of steps you must follow to disable the Service Communication channels.

  A. Navigate to Setup and maintenance > Select the Service offering > Select setup at the Administration section > Click Change configuration > Click the pencil icon in the Features column for Service > Deselect all the options.

  B. Navigate to Setup and maintenance > Selectthe Service offering > Select setup at the Administration section > Click Change configuration > Select the "Disable" column in "Service entitlements"

  C. Navigate to Setup and maintenance > Select the Service offering > Select setup at the Administration section > Click Change configuration > Click the pencil icon in the Features column for Communication Channels > Deselect the "Communication" option.

  D. Navigate to Setup and maintenance > Select the Service offering > Select setup at the Administration section > Click Change configuration > Click the pencil icon in the Features column for Service > Deselect the "Communication Channels" option.

  E. Navigate to Setup and maintenance > Select the Service offering > Select setup at the Administration section > Click Change configuration > Deselect the "Enable" column in "Communication Channels".

  Correct Answer: C

• Question 65:

  Which three statements are true about building Digital Customer Service (DCS)applications?

  A. Many DCS applications can be active in production at the same time.

  B. DCS includes a "reference implementation template" that illustrates recommended implementation practices.

  C. Only one version of a DCS application can be active in production at any time.

  D. DCS application can be embedded in other sites.

  Correct Answer: BCD

• Question 66:

  If you want to disable the ability to delete activities for all users, what action should you perform?

  A. Remove the "delete activities" button from all pages used by the users who have this access.

  B. Remove the "delete activities" role from all the users who have this role.

  C. Remove the "delete activities" privilege from all the roles for users who have this access.

  D. Remove the users of the roles who have the "delete activities" access.

  Correct Answer: D

• Question 67:

  You created two assignment rules for service requests using the Use Score option. For some service requests both rules return a result with the same total points.

  What will be the expected result in the assignment of a queuefor these service requests?

  A. An error will occur; no queue is assigned to the service request.

  B. The queue defined in the first evaluated rule is always assigned to the service request.

  C. The queue defined by default is the one assigned to the servicerequest.

  D. The service request assignment will be unpredictable.

  Correct Answer: B

• Question 68:

  Which two are required to publish a completed Digital Customer Service (DCS) application?

  A. a single "publish" action to complete the task

  B. nothing (DCS applications are always available to all users.)

  C. moving the application to Staging and subsequently to Production status

  D. system administrator approval

  Correct Answer: BC

• Question 69:

  Your client has already established a product catalog of sales products and now wants to include service products to categorize service requests. You suggest the creation of a newcatalog.

  What are two advantages of creating a new service catalog instead of using an existing one?

  A. requires less work and effort

  B. allows use of a simpler hierarchy

  C. allows the display of a product hierarchy specifically for service purposes

  D. allows you to use the same product hierarchy as sales

  Correct Answer: AD

• Question 70:

  Which four actions does the REST API for Service Requests (SRs) allow?

  A. Update SR milestone

  B. Create SR

  C. Update SR assignee

  D. Delete SR by SR number

  E. Delete SR by SR title

  Correct Answer: ABCD