Oracle 1Z0-1064-22 Online Practice Questions and Exam Preparation

Oracle 1Z0-1064-22 Online Questions & Answers

• Question 61:

  Oracle Engagement Cloud provides tools to add or modify which six types of entities?

  A. Icons
  B. Themes
  C. Object workflow
  D. Exports
  E. Reports
  F. Fields
  G. Objects
  H. Roles and privileges
  D. Exports
  E. Reports
  F. Fields
  G. Objects

• Question 62:

  Your customer has warned you that non-English speakers are going to get access to articles but all your articles are written in English.

  Whichoption allows the customer to address the problem, so that all users can get articles in their native language?

  A. Modify the original base locales of the articles to match the target language.
  B. Deploy the Auto-Translate option on existing articles andturn on the "auto-Translate new articles" feature.
  C. Enable new locales for the languages to be used and provision designated users to translate the articles.
  D. Diagnose the usage of the articles to eliminate all nonused documents to avoid unnecessary translations.
  C. Enable new locales for the languages to be used and provision designated users to translate the articles.

• Question 63:

  You have been asked to manage the availability of Knowledge articles. The requirement is that agents, internal users, and external users should all have a way of accessing the articles.

  Which threeoptions achieve your customer's requirement?

  A. Make them available to external users by giving them access to the internal "My Knowledge" page.
  B. Make them available externally to customers via My Digital Customer Service (DCS).
  C. Make them availableto employees and agents via My Knowledge.
  D. Make them available internally to agents as part of the Service Request Knowledge Panel.
  E. Make them available for users with the "Knowledge Analyst" and "Knowledge Manager" roles only.
  B. Make them available externally to customers via My Digital Customer Service (DCS).
  C. Make them availableto employees and agents via My Knowledge.
  E. Make them available for users with the "Knowledge Analyst" and "Knowledge Manager" roles only.

• Question 64:

  Select three correct limits and restrictions when importing data from a file.

  A. Both create and update operations are available for imported records.
  B. By default, the import starts immediately after itis activated.
  C. Groovy Scripts and object workflows that have been configured for the object being imported are always executed.
  D. The maximum number of records in each CSV file should not exceed the maximum limit of 10,000,000 records.
  E. If the valuesin the imported CSV file contain a new line character, then they must be enclosed within quotation marks.
  A. Both create and update operations are available for imported records.
  B. By default, the import starts immediately after itis activated.
  C. Groovy Scripts and object workflows that have been configured for the object being imported are always executed.

• Question 65:

  Because of capacity issues in your Call Center, you have been asked to modify the number of simultaneous chats that an agent can be assigned from 4to 2.

  Which two steps do you have to follow to limit the channel capacity as required?

  A. Modify the default values in the Capacity fields for the channels.
  B. Select the Manage Capacities task.
  C. In the Work Assignments section, modify the defaultvalue in the Capacity field to a new value.
  D. In the Qualifying Status Values window, select a status from the No Effect on Workload list and move it to the Adds to Workload list.
  A. Modify the default values in the Capacity fields for the channels.
  D. In the Qualifying Status Values window, select a status from the No Effect on Workload list and move it to the Adds to Workload list.

• Question 66:

  You are creating orediting a SmartText entry. Which four options can you insert into the entry?

  A. URLs
  B. Tables
  C. Images
  D. Variables
  E. Text
  F. Other SmartText entries
  B. Tables
  D. Variables
  E. Text
  F. Other SmartText entries

• Question 67:

  You are at the beginning of an Engagement Cloud implementation project and your team is not able to find some of the email setup tasks.

  Which is the main reason for this issue?

  A. There are no specific e-mail tasks available.
  B. The environment was not provisioned correctly and the service module is missing.
  C. The team members don't have the Email Administrator Role provisioned.
  D. Theteam members have not established the e-mail feature on the Offerings page.
  D. Theteam members have not established the e-mail feature on the Offerings page.

• Question 68:

  What three things should you perform to show product images in the Product Picker component in Digital Customer Service (DCS)?

  A. Add images as the productimage will not be pulled from Engagement Cloud.
  B. Add the Product object to your DCS application.
  C. Add product ID(s) to the database component.
  D. Configure products groups and product items in Engagement Cloud.
  B. Add the Product object to your DCS application.
  C. Add product ID(s) to the database component.
  D. Configure products groups and product items in Engagement Cloud.

• Question 69:

  Which two steps are needed to create a new business object in Digital Customer Service?

  A. Assign the new business object to a new component.
  B. Assign object access roles to an administrative user.
  C. Map a Visual Builder Cloud Service business object to the object API.
  D. Assign the new business object to a page.
  B. Assign object access roles to an administrative user.
  C. Map a Visual Builder Cloud Service business object to the object API.

• Question 70:

  Which two are true characteristics about the lifecycle of a service request?

  A. If required, users can manually set the "Closed" status for a service request.
  B. Users can reopen a service request when the status is set to "Closed".
  C. Users can reopen a service request when the status is set to "Resolved".
  D. "Closed" status is set by an automaticjob after a specified number of days.
  E. "Customer working" is one of the five seeded status types.
  C. Users can reopen a service request when the status is set to "Resolved".
  D. "Closed" status is set by an automaticjob after a specified number of days.