Which two statements are true about system-to-system authentication between Digital Customer Service (DCS) and Oracle Engagement Cloud?
A. It does not require matching passwords between Engagement Cloud and DCS.
B. It is configured exclusively via the Engagement Cloud Security Console.
C. It enablesanonymous users to search the DCS knowledge base.
D. It must be configured by a user signed in to the Oracle Visual Builder Cloud Service with a valid developer or administrator account.
You need to extract all service Request (SR) data from your Engagement Cloud site fromthe last 12 months.
Identify two valid approaches to get this large volume of data.
A. You can schedule a single export as an ESS job (also known as a "scheduled process") for all 12 months of SR data.
B. You can download large volumes of SR data from theAnalytics interface.
C. You must retrieve large volumes of data through a REST API endpoint.
D. You can schedule incremental exports as ESS jobs (also known as a "scheduled process") on a periodic basis, such as weekly or monthly.
What four actions do the as-delivered Service Request components included in a Digital Customer Service (DCS) application enable a DCS user to do?
A. Chat with an Agent about a ServiceRequest.
B. View and edit attachments to a Service Request.
C. Create a Service Request.
D. Delete a Service Request.
E. Add a message to a Service Request.
When creating localized Digital Customer Service applications, in which order would you perform the following steps?
1.
Update the English message as needed for your DCS application.
2.
Export the English language message bundle.
3.
Translate the English message bundle to all desired languages.
4.
Import translated message bundles.
A. 1,3,2,4
B. 3,2,4,1
C. 2,4,3,1
D. 1,2,3,4
Your client needs to associate a product item to a product group but cannot make the association. Whatshould you check to identify the cause?
A. Validate that the product item is active and published.
B. Verify that Eligible for Service is selected on the product item.
C. Verify that Root Catalog is selected on the product groups.
D. Validate that AllowDuplicate is selected on the product item.
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