Which two statements are correct regarding the use of planned capacity management?
A. Planned capacity can only be set if the capacity area is configured to manage booking based on time slot.
B. Planned capacity can be set at the day level only for a given capacity area and it's organization units.
C. Planned capacity can be automatically calculated by entering the preferred variance as compared to available capacity.
D. Planned capacity can be entered either by resources or capacity (days, hours, minutes) depending on what is configured in the 'Working time unit' parameter.
E. Planned capacity can be set at the day, capacity category and time slot levels for a given capacity area and it's organization units.
A company has technicians in a local Austin office, which has been configured as a bucket within OFSC.
They want all their technicians to work in the AUSTIN_SOUTHWEST_WKZN work zone but would also like the technicians Sandra Bernstein and Larry Johnson to work in the AUSTIN_NORTHWEST_WKZN work zone as well.
How should you set the work zones in the Resource Tree for that local Austin office?
A. Set the AUSTIN_SOUTHWEST_WKZN work zone at the Austin bucket level only.
B. Set the AUSTIN_SOUTHWEST_WKZN work zone at the Austin bucket level and also set the AUSTIN_NORTHWEST_WKZN work zone individually on Sandra Bernstein and Larry Johnson.
C. Set both the AUST1N_S0UTHWEST_WKZN and the AUST1N_N0RTHWEST_WKZN at the Austin bucket level only.
D. Set the AUSTIN_SOUTHWEST WKZN work zone at the Austin bucket level and also set the AUSTIN_NORTHWEST_WKZN and the AUSTIN_SOUTHWEST_WKZN work zones individually on Sandra Bernstein and Larry Johnson.
A dispatcher needs to be able to quickly see which contractor technicians have started working for the current day.
How doryou configure the system to support this requirement?
A. Enable the Messages report within a Dashboard, which can be filter condition and 'Resource Type' for the current date.
B. Configure the Resources list to ensure that values for the 'Show/Hie Queues' and 'Resource Type' filters can be selected.
C. Configure a resource filter with the conditions: 'Resource Type in Cc PM1, and 'Activated is not null' for use within the List/Time/Map/Dai
D. Create a step within a Message Scenario to set an 'Activated' custo whenever the 8 AM - 5 PM shift is assigned.
A company wants its technicians to be able to look for and pick up activities within a 10- mile radius of their current location. .
What configuration setting is required to support this 10-mile restriction?
A. Set the 'Nearby Radius' parameter on the Business Rules screen to 10 miles.
B. Set the 'Center Point Home Zone' radius in the routing plan to 10 miles.
C. Enable the technicians to select 'Show Resource Location on the Map' option in their Map views, with a 10-mile filter selection.
D. Create an activity filter with the condition: 'Radius = 10' and enable technicians to apply that filter to their Activity Lists.
Which two statements are correct regarding Daily Extracts in Oracle Field Service Cloud (OFSC)?
A. When new custom properties are configured within OFSC, they are automatically added to the appropriateconfigured Daily Extract files.
B. Daily Extract files are accessible for download either via API, via SFTP or manually through the Outbound Integration Channels screenO OFSC.
C. If using an overnight shift, the Daily Extracts for the previous day will beavailable only after the overnight period configured on the Business Rules screen has passed.
D. Daily Extracts can be configured to be available in either XML, CSV or HTML format.
E. The Daily Extract files can be configured to include, exclude and/or arrange the order of corresponding fields and custom properties.
A customer's 'Senior Administrator' user is responsible for periodically auditingthe configuration changes that are made to their Oracle Field Service Cloud (OFSC) instance.
Which option fulfills that requirement?
A. Ensure that the Senior Administrator's assigned User Type has access to the appropriate Configuration screen icons.
B. Create a subscription via the Core REST API to include all 'configurationUpdated' events.
C. Ensure that the Senior Administrator's assigned User Type has access to the Configuration History report within Core Manage.
D. Create a subscription via the CoreREST API to include all 'configurationChangesMade' events.
A scheduler has created center-points for the technicians located in a regional office.
The requirement is for these technicians to predominantly stay strictly within the 5-mile radius when receiving Job assignments.
Which configuration puts the most restrictions on the radius for the technicians?
A. Home zone radius = 5 miles with overstep weight 4
B. Home zone radius = 5 miles with overstep weight 9999
C. Home zone radius= 5 miles with overstep weight 2000
D. Home zone radius = 5 miles with overstep weight 600
A customer has the following Outbound Integration Channel requirements for data associated with the Activity Fields entity;
For the Daily Extract channel, include the fields Activity ID, Activity Date, Activity Status, Customer Name,
and the Activity Resolution Reason Code custom property.
For the BICS channel, include the same fields, but the columns associated with the Activity ID and Activity
Status fields should be Appointment ID and Appointment Status respectively.
For the DBaaS channel, include the fields and naming conventions listed for the BICS channel, but also
add the fields Resource ID and Route ID.
Which approach must be taken to accomplish these goals?
A. Create one Outbound Integration Channel for the Daily Extract and BICS, and a second, separate one for the DBaaS channel.
B. Explain to thecustomer that it cannot be done; the fields for each entity must be consistent across the different channels.
C. Create separate Outbound Integration Channels for each, specifying the different field and naming convention requirements.
D. Create a Single Outbound Integration Channel to be shared between all three; change the c names and add the additional fields for each integration as appropriate
Your customer wants help configuring a message scenario that, when launched, populates a proper* (A_TIME) with the time the message was created (message_time_of_creation).
What must be entered in the subject and body of the message pattern to support this requirement?
A. The message subject should be: {A_TIME}. The message body should be: message_time_of_creation.
B. The message subject should be: message_time_of_creation. The message body should be: A^TIME.
C. The message subject should be: {message_time_oLcreation}. The message body should be: {A_TIM.
D. The message subject should be: {A_TIME}. The message body should be: {message_time_of_creation}.
E. The message subject should be: A.TIME. The message body should be: {message_time_of_creation}.
Which three configurations will enable booking to automatically close?
A. specific work zones at designated times, based on intersections of capacity categories and booking intervals, set for either the same day or from 1-5 days earlier
B. specific work zones at designated times, based on booking intervals including All Day intervals, set for either the same day or from 1-5 days earlier
C. specific booking intervals at designated times, set for either the same day or from 1-5 days earlier
D. specific capacity intervals at designated times, set for either the same day or from 1-5 days earlier
E. specific work zones at designated times, based on intersections of capacity categories and time slots, set for either the same day or from 1-5 days earlier
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