Your customer has received some complaints about certain resources, and that information has been recorded within their CRM system.
They want to pass this information along when activities are booked and sent to OFSC, so that it can be used as a routing constraint for any of their customer-facing Activity Types.
Which standard Activity Type features must be enabled to support this requirement?
A. "Allow creation in buckets" and "Allow move between resources"
B. "Allow to create from incoming interface" and "Support of preferred resources"
C. "Allow to create from incoming interface" and "Allow move between resources"
D. "Allow Mass Activities" and "Support of preferred resources"
Your company has three different levels of 'VIP' customers - Gold, Silver, and Bronze.
There is a read-only 'VIP Levef property where one of these options will appear on the 'Edit/View Activity' form of every applicable activity.
Any Gold VIP customers should beoffered a free three-month streaming VoD service trial as a token of appreciation.
If they accept, a record of that must be maintained. A 'VoD Service Trial' Integer check box property has been created.
What must you do in order to ensure that the checkbox is visible on the Edit/View Activity form only for Gold VIP members?
A. Create a filter to only show the 'VoD Service Trial' property if 'Gold' appears on the Edit/View Activity form.
B. Use a regular expression to limit valid entries for the 'VoD Service Trial' property to 'Gold' only.
C. Add the VoD Service Trial' property with a default value of 'Gold' to the Edit/View Activity form.
D. Add the 'VoD Service Trial1 property with a conditional visibility to the Edit/View Activity form.
What functionality does 'Automatic Ordering' enable when checked within the routing plan'sAssignment Parameters?
A. When the routing plan runs, all of the activities assigned by routing will be ordered by their priority.
B. When the routing plan runs, ordered activities will be considered for assignment and not- ordered activities will remain inthe bucket.
C. When the routing plan runs, it will assign and order not-ordered activities from the bucket and order not-ordered activities previously assigned to resources.
D. When the routing plan runs, it will assign non-scheduled activities amongother activities scheduled for that day.
Which two statements are true regarding the correlation between launch conditions and message scenarios within OFSC?
A. A given launch condition can be assigned to multiple message scenariossimultaneously.
B. A given launch condition can only be assigned to one message scenario at a time.
C. A given message scenario can only include one launch condition at a time.
D. A given message scenario can include multiple launch conditions simultaneously.
Which two statements are true about registering Applications in OFSC?
A. A unique Client ID and Client Secret must be entered for each registered Application.
B. Applications support OAuth2 using tokens either from OFSC or external providers such as Oracle Identity CloudService.
C. If the API Access section is left blank, then by default, the Application has read/write access to all available OFSC APIs.
D. Applications support restricting access to a white list of certain IP addresses.
E. Separate Applications must be registered if you will be integrating with both REST and SOAP APIs
A customer plans to use the Core REST API 'JulkUpdate' command for loading activities into Oracle Field Service Cloud (OFSC).
Which twostatements are correct regarding how OFSC processes these requests?
A. The request is processed as multiple transactions, meaning one could fail while others process successfully.
B. If no activity is found matching the key field value in the request, thena new activity will be created.
C. If no activity is found matching the key field value in the request, then the transaction fails and returns an error.
D. The request is processed as a single transaction, meaning if one activity fails to process, then the entire transaction fails.
Which three options represent capabilities of the broadcast feature within Collaboration initiated via OFSC Mobility?
A. broadcast messages to users based on their assigned Collaboration group(s)
B. broadcast messages to users based on their proximity to a location on the map
C. broadcast messages to users based on their compliance with Smart Location settings
D. broadcast messages to users based on their matches to an activity's work zone, work skill, and timing requirements
E. broadcast messages to users based on their assigned Help Desk(s)
F. broadcast messages to users based on their assigned User Type
Your customer wants their field technicians to identify potential upsell opportunities for a premium service they offer by asking their customer whether they would be interested in receiving a free three-month trial.
The technician needs to capture and validate customer details to complete this three-month trial. Which three configurations meet this requirement?
A. Create a File property with a Signature element for customers to complete if they are interested in receiving the trial.
B. Create a String property with an Email element and use Formatting to ensure that only a valid email address can be enteredif the customer would like to receive additional information.
C. Create a String property with a Phone element and use a Regular Expression to ensure onl. properly formatted phone number can be entered if the customer would like to receive additional information
D. Create an Enumeration property with two radio buttons, one for "Yes" and another for "No".
E. Create an Integer property with two check boxes, one for "Yes" and another for "No".
Your customer wants their technicians to see the same activity data in their Service within their Activity List
in OFSC Mobility.
Which configuration supports this requirement?
A. Add the "Activity" property to the Request Grid context in Mobility.
B. Add the appropriate activity properties to the Request Grid context in Mobility.
C. Add the "Activity" property to the "Identify service request by" identifier context.
D. Add the appropriate activityproperties to the "Identify service request by" identifier context.
A company needs their mobile workers to be able to see which unassigned activities are located within a specific radius of their own location so that they can potentially assign and perform those jobs if they happen to have time along their routes.
Which option addresses that configuration requirement?
A. Add the 'Nearby Activities1 action to the Activity List context for the mobile workers' User Type and set the specific radius via the 'Nearby Radius' parameter on the Business Rules screen.
B. Add the 'Nearby Activities' action to the Activity List context for the mobile workers' User Type and set the specific radius via the 'Nearby Radius' parameter on the Display screen.
C. Enable the 'Nearby Activities' screen within the Main Menu context for the mobile workers' User Type and set the specific radius via the 'Nearby Radius' parameter on the Business Rules screen.
D. Enable the 'Nearby Activities' screen within the Main Menu context for the mobile workers' User Type and set the specific radius via the 'Nearby Radius' parameter on the Display screen.
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