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Exit VCEDump EX0-001 ITIL Foundation (syllabus 2011)

Q58 Single choice

Which of the following is the BEST definition of an Incident?

A
Loss of ability to operate to specification, or to deliver the required output
B
A change of state which has significance for the management of a Configuration Item or IT Service
C
A warning that a threshold has been reached, something has changed, or a failure has occurred
D
An unplanned interruption to an IT service or reduction in the quality of an IT service

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