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Exit VCEDump EX0-001 ITIL Foundation (syllabus 2011)

Q18 Single choice

Which one of the following is the purpose of service level management?

A
To carry out the service operations activities needed to support current IT services
B
To ensure that sufficient capacity is provided to deliver the agreed performance of services
C
To create and populate a service catalogue
D
To ensure that an agreed level of IT service is provided for all current IT services

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