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Exit VCEDump EX0-001 ITIL Foundation (syllabus 2011)

Q37 Single choice

What is most likely to cause a loss of faith in the Service Level Management process?

A
Measurements that match the customer's perception of the service
B
Clear, concise, unambiguous wording in the Service Level Agreements(SLAs)
C
Inclusion of items in the SLA that cannot be effectively measured
D
Involving customers in drafting Service Level Requirements

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