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Q45 Single choice

In many organizations the role of Incident Manager is assigned to the Service Desk.

It is important that the Incident Manager is given the authority to:

A
Only manage Incidents effectively through 1st and 2nd line
B
Only manage Incidents effectively through the 1st line
C
Only manage Incidents effectively at the 3rd line
D
Manage Incidents effectively through 1st, 2nd and 3rd line

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