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Exit VCEDump EX0-001 ITIL Foundation (syllabus 2011)

Q14 Single choice

Which of the following is the BEST definition of the term service management?

A
A set of specialized organizational capabilities for providing value to customers in the form of services
B
A group of interacting, interrelated, or independent components that form a unified whole, operating together for a common purpose
C
The management of functions within an organization to perform certain activities
D
Units of organizations with roles to perform certain activities

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